Explore common machine learning use cases in IT operations

A popular KPI for IT services is the mean time to recovery (MTTR) -- the time it takes to resolve an incident. It is one of the most critical help desk metrics, as the longer an issue takes to resolve, the more frustrated -- and less productive -- an end user will be. Another machine learning use case in IT operations is reduced MTTR. For instance, an end user calls the help desk and complains about receiving a blue screen of death. A machine learning model evaluates that user's device data and finds the likely cause is associated with a recent Windows update. This helps the technician get to the root of the issue, and therefore solve the user's issue more quickly.