Accelerating Complexity - AI Solutions to CRM Problems

"65% of a company's business comes from existing customers, and it costs five times as much to attract a new customer than to keep an existing one satisfied." Content & product recommendation systems are important, but they don't go deep enough when it comes to solving CRM problems. To minimize your customer churn rate, you have to dig much deeper into this problem. Recommending the right products to your customers is not nearly enough today to reduce churn rate. We are living in a hyper-connected world.