WiFi Has a Complexity Problem. Machine Learning Might Fix It.

Enterprise WiFi is undergoing a large disruption thanks to AI and machine learning. While it is a huge productivity and even a morale booster for employees, and holds promising opportunities for deeper and more targeted customer interactions, WiFi remains one of the most challenging and even frustrating domains of an IT operation -- thanks mostly to complexity. Many of these frustrations stem from the challenges in managing a highly dynamic environment, providing a good experience for customers and employees, and chasing down a root cause when things go wrong. The latter is a really difficult task. For IT, finding a root cause means cobbling together an ever-expansive toolset for onboarding, deploying, managing and troubleshooting.