Future bright for insurance with 'fascinating melding' of IoT and AI

"OK Google – what's artificial intelligence (AI) going to look like in 2018?" While your home smart sensor or smart phone might not have a precise answer to that question, it will certainly take note of the fact that you asked it. Insurers across North America have been investing heavily in the Internet of Things (IoT), embracing connected devices like home smart sensors, wearables, and autonomous vehicles, in order to generate data for machine learning and boost cognitive services to improve customer service. Exciting times lie ahead in 2018 and beyond with regards to the intersection between IoT and AI, according to Jodie Wallis, managing director for artificial intelligence, at Accenture. "Soon, all of the data that has been collected over the past couple of years by IoT sensors will start to fuel innovation in AI," she told Insurance Business.