Moving from AI-assisted humans to human-assisted AI

AI and natural language understanding (NLU) is evolving quickly and made quite some progress over the last couple of years. Still, it seems that fully automated support via chatbots is not there yet. Therefore, a human intersection is necessary for every successful customer care bot. There are many different ways humans and bots can work together to increase the performance of every customer service team. Here are four examples of how human operators can successfully work together with bots in a clear and more-or-less seamless way.