AI By The Numbers: 33 Facts And Forecasts About Chatbots And Voice Assistants

Keeping up with all the news about new and improved chatbots is becoming close to impossible, and AI is still not there to summarize it all for us. Recent developments include Amazon bringing out in quick succession the Echo Look and the Echo Show, aiming to improve further its commanding 70% market share (for more on this, see below). Google showed off its AI prowess and raised the stakes by allowing up to six different voices to control Google Home and Microsoft teamed up with Harman Kardon to produce a voice-activated speaker featuring Cortana. But the rush to the new voice frontier is not limited to the battle for the smart home and established enterprises are on the voice wagon in full force. At a recent fintech conference, Bank of America executives talked about Erica, an AI assistant it will introduce later this year, allowing consumers using bank's mobile app to chat via voice or text message.