According to FlightHub: AI humans Perfect customer service

Businesses, employees, and customers are wondering: What will a future with more and more AI look like? The prospects of what AI may bring are exciting, especially as it pertains to customer service. Unfortunately, automation is often sensationalized. Just consider Newsweek's recent article, "AI and Automation Will Replace Most Human Workers Because They Don't Have to Be Perfect -- Just Better Than You." Artificial intelligence is meant to facilitate human customer service, not eliminate it. While FlightHub and JustFly are very focused on developing the AI and machine learning aspects of their technology to improve the customer experience, they are also heavily investing in growing their service centers.