How Staples is making customer service "easy" with Watson Conversation - Watson

Ask any office manager about ordering supplies and you're likely to get a few groans. Overseeing office procedures requires a level of complexity as customer expectations continue to grow. Shoppers today are looking to order exactly what they want, when they want it, no matter the time or place. Office products and services superstore and US e-commerce leader, Staples, has partnered with IBM Watson to not only alleviate the back-office headache, but meet the increasing needs of their customers. With more buying options than ever--and heightened customer expectations--Staples hopes to make it easier for businesses to order office supplies and services anytime, anywhere.