Evolution of next gen chatbots: How natural language processing is changing the game- Technology News, Firstpost

With Artificial Intelligence (AI) revolutionizing all walks of business and social life, enterprises are plugging in conversational AI to enhance cross channel customer experience. Gartner predicts that more than 50 percent of enterprises will opt for chatbots as the preferred channel over traditional mobile apps. The technology at the core of the rise of the chatbot is natural language processing (NLP). NLP infused chatbots, designed to mimic human conversations, have gone through the peak of Gartner hype cycle expectations, the trough of disillusionment and are heading towards enlightenment and productivity. With more people using chat to communicate, chatbots have gained a lot of importance and are fast becoming a trend for digitally empowered consumers. NLP provides a way for chatbots to understand and interpret the user in their own language to offer a richer conversational experience.