How AI and intelligent automation can boost insurance - Accenture Insurance Blog

In my previous post, I outlined a key problem facing insurers today: many are investing a significant amount in innovative technologies, yet are struggling to unlock their true potential and release trapped value in their business. In this post, I'll discuss how insurers can use advanced technology such as artificial intelligence (AI) and intelligent automation to reduce costs, enhance operations and improve efficiency to future-proof their organizations. In our research on "The New, New Normal: Exponential Growth", 56 percent of executives agreed that AI deployment will drive new growth and revenue opportunities by accelerating new products and services. Fifty-eight percent said that AI-enabled revenue growth will come from increased customer satisfaction and engagement; while nearly 50 percent believe it will spur a change in their business models. In the 2017 Technology Vision for Insurance survey, 76 percent of executives said AI would significantly or completely change the industry in the next three years, while 72 percent believed it would have a similar impact on their organization.