Conversational AI for Banking - PaymentsJournal

Conversational AI for banking – by its very nature – is a constantly-evolving technology. Based on simple human conversations, this amazing science continually refines and optimizes itself each time it interacts with a user. We call this "training the bot", an ongoing process that relies on plenty of data and user interaction to deliver consistently accurate responses from the Finn AI virtual assistant. With such cutting-edge technology, the question I get asked most often is: what's next? At Finn AI, we've recently partnered with Visa to explore what's next.