Ericsson Invests in AI to Manage Demands of IoT, 5G Connectivity - Mobile ID World

Ericsson is looking to artificial intelligence to help manage the profound changes that the Internet of Things and 5G are bringing to networking and connectivity. The company has announced that it is expanding its Support Services platform to better leverage analytics and machine learning technology. One component of the platform, 'Analyze and Change', is available now, and Ericsson says it has already helped some network operators to attain "a near-perfect success rate in handling software changes and drastically reduced emergency recovery time from 4 hours to just 60 minutes," according to a statement from the company. Meanwhile, Entel Chile Head of Network Operations Rodrigo Orozco says Ericsson's data analytics technology has helped the telecom "to prevent approximately 85 percent of critical incidents in the network." The efforts are indicative of bigger-picture changes.