Facebook Messenger's latest update hints at chatbots

At this point, it's a bit of an open secret that Facebook will announce the arrival of chatbots for Messenger at F8, its annual developer conference. Well, the latest Messenger update all but confirms it. If you were to do a search in the latest version of Facebook's chat app, you'll find a new category heading called "Bots and Businesses." Prior to the update, this would simply read "Businesses," which was a listing of companies that you could message for customer support and general inquiries. Messaging businesses typically involves speaking to a human, however, while talking to chatbots would likely be a more automated experience -- sort of like chatting to the equivalent of a phone tree.