Machine learning use case to ID unhappy employees

Michael Ringman, CIO at contact center and IT services provider Telus International, has his hands full. Ringman, who reports to the CEO, oversees the company's internal IT operations, with a team of about 300. He also helps lead a team of 3,000 who provide expertise to customers in the throes of digital transformation efforts. And he oversees a majority of Telus International's data scientists, who are experimenting with advanced analytics techniques such as machine learning. What exactly is digital transformation?