AI's Next Frontier: People Skills

Imagine a chatbot that actually knows how to talk to you. Earlier this year, when I walked into a renovated loft in downtown San Francisco, the couches and tables were littered with flyers advertising an "emotionally intelligent real-time AI coach." They were for Amotions AI--one of several start-ups that had gathered that day to pitch investors, entrepreneurs, and tech workers. Pianpian Xu Guthrie, Amotions AI's founder, was eager to tell me more. The AI model observes video calls on your computer, she said, and gives you real-time tips based on the other person's tone and facial expression.