The Road Ahead for Knowledge Management

Enabling organizations to capture, share, and apply the collective experience and know-how of their people is seen as fundamental to competing in the knowledge economy. As a result, there has been a wave of enthusiasm and activity centered on knowledge management. To make progress in this area, issues of technology, process, people, and content must be addressed. In this article, we develop a road map for knowledge management. It begins with an assessment of the current state of the practice, using examples drawn from our experience at Schlumberger.