Counterfactual Implicit Feedback Modeling

In recommendation systems, implicit feedback data can be automatically recorded and is more common than explicit feedback data. However, implicit feedback poses two challenges for relevance prediction, namely (a) positive-unlabeled (PU): negative feedback does not necessarily imply low relevance and (b) missing not at random (MNAR): items that are popular or frequently recommended tend to receive more clicks than other items, even if the user does not have a significant interest in them. Existing methods either overlook the MNAR issue or fail to account for the inherent mechanism of the PU issue. As a result, they may lead to inaccurate relevance predictions or inflated biases and variances. In this paper, we formulate the implicit feedback problem as a counterfactual estimation problem with missing treatment variables.