DART: An Expert System for Computer Fault Diagnosis

Reprinted from IJCAI, August 24-28, 1981, Vancouver, British Columbia. Used by permission of the International Joint Conference on Artificial Intelligence, Inc.; copies of the Proceedings are available from Morgan Kaufmann Publishers, Inc., 95 First Street, Los Altos, CA 94022, USA. DART: An Expert System for Computer Fault Diagnosis James S. Bennett Heuristic Programming Project, Computer Science Deparunent Stanford University, Stanford, CA 94305 Clifford R. Hollander IBM Scientific Center, 1530 Page Mill Road Palo Alto, CA 94304 To appear in International Joint Conference on Artificial Intelligence, August 24-28, 1981, Vancouver, British Columbia. A. Intro Juction We describe an application of artificial intelligence techniques to computer system fault diagnosis, in particular, we have implemented an automated consultant that advises IBM field service personnel on the diagnosis of faults occurring in computer installations. The consultant identifies specific system components (both hardware and software) likely to be responsible for an observed fault and offers a brief explanation of the major factors and evidence supporting these indictments.