IMAGE: Brian Davison, Associate Professor of Computer Science Engineering at Lehigh University, is principal investigator of an NSF-backed project to develop a search engine intended to help scientists and others locate... view more There was a time--not that long ago--when the phrases "Google it" or "check Yahoo" would have been interpreted as sneezes, or a perhaps symptoms of an oncoming seizure, rather than as coherent thoughts. Today, these are key to answering all of life's questions. It's one thing to use the Web to keep up with a Kardashian, shop for ironic T-shirts, argue with our in-laws about politics, or any of the other myriad ways we use the Web in today's world. But if you are a serious researcher looking for real data that can help you advance your ideas, how useful are the underlying technologies that support the search engines we've all come to take for granted? "Not very," says Brian Davison, associate professor of computer science at Lehigh University.
Recent research shows that the customer experience is still growing in importance for consumers when it comes to making their purchasing decisions. Many organisations are struggling to deliver a positive CX as they deal with more contact channels than ever before. Fortunately, there is a powerful new CX approach to help them build better relationships with customers: combining artificial intelligence and humans. Join Creative Virtual for an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact centre performance, and increase customer satisfaction scores. Through a series of live demonstrations, you'll learn: Register now to see how organisations around the globe are already using the combination of humans and AI to provide perfect customer service and help them deliver a positive CX.
Mathieu d'Aquin is a Professor of Informatics specialised in data analytics and semantic technologies at the Insight Centre for Data Analytics of the National University of Ireland Galway. He was previously Senior Research Fellow at the Knowledge Media Institute of the Open University, where he led the Data Science Group. In this interview, he speaks about research on semantic web technologies and specific application of web data technologies, which are two key areas of his work interest. You have been working for years on Semantic Web/Linked Data technologies. What will shape our future the most?
All Amazon SageMaker API operations are now fully supported via AWS PrivateLink, which increases the security of data shared with cloud-based applications by reducing data exposure to the internet. In this blog, I show you how to set up a VPC endpoint to secure your Amazon SageMaker API calls using AWS PrivateLink. AWS PrivateLink traffic doesn't traverse the internet, which reduces the exposure to threats such as brute force and distributed denial of service attacks. Because all communication between your application and Amazon SageMaker API operations is inside your VPC, you don't need an internet gateway, a NAT device, a VPN connection, or AWS Direct Connect to communicate with Amazon SageMaker. Instead, AWS PrivateLink enables you to privately access all Amazon SageMaker API operations from your VPC in a scalable manner by using interface VPC endpoints.
The traditional insurance business model is going to fundamentally and permanently change from what was invented in the Lloyd's coffee shop in 1668 and which has been the basis of insurance ever since: Risk Mitigation via Indemnity and minimising interactions with customers. The next 10 years will see unprecedented change in the insurance industry. Traditional insurance companies selling and servicing the old style product model are being replaced by IT enabled, risk management companies selling profitable, long term contracts for valuable services delivered as RMAAS (risk management as a service). The experience of other industries offers a stark warning to the insurance industry: banks suffering death by a thousand cuts from tech companies in payments, cards, lending and now open banking, show the way it will go. Even software is sprinting to a cloud based, software as a service (SAAS) model.
CELCOM Axiata Bhd inked an agreement with Huawei Technologies (Malaysia) Sdn Bhd to apply the Cloud-based Digitised Operation Platform, Software as a Service (SaaS) solution. Celcom will be the first in the country to adopt full suite Cloud-based Operation Support Service (OSS) system to accelerate agility in their automation and intelligence of network management, and pave the way for their journey towards becoming a digital company. The Digitised Operation Platform brings together Artificial Intelligence (AI) and Machine Learning technology powered by Huawei's Operation Web Services (OWS) suite, to enhance Celcom's capabilities in managing increasingly complex networks and services. It also enables Celcom to transform their daily operations from reactive to proactive and predictive, and further solidify their drive to deliver an awesome customer experience. The agreement to acquire the platform for Celcom's network operation was signed by Celcom Axiata chief technology officer Amandeep Singh and Huawei Technologies (Malaysia) chief executive officer Baker Zhouxin.
Humanity's future is being shaped by the technologies emerging today. These technologies include artificial intelligence and robotics, future transport and renewable power, data mining and data privacy. They are set to have a huge impact on the way we live, work and play. But these technologies also raise important questions: do we clearly understand the potential of artificial intelligence, how will robots change the nature of work and society more broadly, can we exploit personal information and keep it private at the same time, and are we doing enough to make energy renewable? New Scientist's "Exploring the Future" webinar, sponsored by BAE Systems, will challenge an expert panel of engineers and scientists to discuss these questions and the technologies behind them to better understand how they will change our lives by 2030.
So much of our financial activity is automated these days. We take a set-it-and-forget-it approach to paying bills, tackling savings goals, contributing to retirement funds. It was only a matter of time before reducing our regular expenses could be put on autopilot as well. That is the unique proposition of Trim. Trim isn't an app, but rather an AI assistant that analyzes your financial transactions and finds ways to save you money.
Advancements in AI, machine learning and conversational technologies coupled with consumers' desire to self-serve is fuelling widespread adoption of virtual assistants and chatbots for customer engagement. Yet despite their popularity many implementations fail to live up to customer and organizational expectations. Designing an AI-powered conversation to sufficiently meet consumer needs and return real business value requires not just technology--but a nuanced strategy and in-depth considerations. Join leading user experience and customer engagement experts as they share key principles and lessons learned from designing millions of conversational AI interactions for some of the world's largest organizations--across messaging, web and IVR. Wherever you are in your journey--whether you're just considering implementing a conversational virtual assistant or wondering why your current one isn't living up to expectations--this is a must-attend Webinar.