Most human-computer interfaces can be classified according to two dominant metaphors: (1) agent and (2) environment. In the environment metaphor, a model of the task domain is presented for the user to interact with directly. Norman's 1984 model of HCI is introduced as reference to organize and evaluate research in human-agent interaction (HAI). A wide variety of heterogeneous research involving HAI is shown to reflect automation of one of the stages of action or evaluation within Norman's model.

The Association for the Advancement of Artificial Intelligence held its 1997 Fall Symposia Series on 7 to 9 November in Cambridge, Massachusetts. This article contains summaries of the six symposia that were conducted: (1) Communicative Action in Humans and Machines, (2) Context in Knowledge Representation and Natural Language, (3) Intelligent Tutoring System Authoring Tools, (4) Model-Directed Autonomous Systems, (5) Reasoning with Diagrammatic Representations II, and (6) Socially Intelligent Agents.

Much of our intelligence derives from our ability to manipulate our environment through collaborative endeavors. Most extant computer programs and interfaces do little to take advantage of such manifestly human talents and interests, leaving broad avenues of human-computer communication unexplored. In this article, we look at a number of autonomous agent systems that embody their intelligence at least partially through the projection of a believable, engaging, synthetic persona. Among other topics, we touch briefly on samples of research that explore synthetic personality, representations of emotion, societies of fanciful and playful characters, intelligent and engaging automated tutors, and users projected as avatars into virtual worlds.

Agent-based systems technology has generated lots of excitement in recent years because of its promise as a new paradigm for conceptualizing, designing, and implementing software systems. Currently, the great majority of agent-based systems consist of a single agent. Central to the design and effective operation of such multiagent systems (MASs) are a core set of issues and research questions that have been studied over the years by the distributed AI community. In this article, I present some of the critical notions in MASs and the research work that has addressed them.

The Association for the Advancement of Artificial Intelligence held its 1997 Fall Symposia Series on 7 to 9 November in Cambridge, Massachusetts. This article contains summaries of the six symposia that were conducted: (1) Communicative Action in Humans and Machines, (2) Context in Knowledge Representation and Natural Language, (3) Intelligent Tutoring System Authoring Tools, (4) Model-Directed Autonomous Systems, (5) Reasoning with Diagrammatic Representations II, and (6) Socially Intelligent Agents.

Buzzeo (Phoenix, Ariz.), a software engineering firm, has developed a highly adaptable self-service application that automates various administrative Bell Helicopter Textron (Fort Worth, rapid transit (BART) system. The lab functions for the higher-education Tex.), a manufacturer of helicopters, will develop a system to better train marketplace. This rule-based has implemented an intelligent system both new BART operators and those system has helped Buzzeo cut its to automate the procurement needing periodic retraining. ATS enables customers traffic problems at commercial airports. Technical Library at the to track packages through a The $9.3 million, two-story Phillips site on Kirtland Air Force Base, nationwide 800 number by simply building, called the Surface Development New Mexico, is using advanced pattern-recognition stating a tracking number to learn and Test Facility, is being built at technology to design the status of a package.

Research on constraints and agents is emerging at the intersection of the communities studying constraint computation and software agents. Constraint- based reasoning systems can be enhanced by using agents with multiple problem-solving approaches or diverse problem representations. The constraint computation paradigm can be used to model agent consultation, cooperation, and competition. An interesting theme in agent interaction, which is studied here in constraint-based terms, is confronting ignorance: the agent's own ignorance or its ignorance of other agents.

Interacting with a computer requires adopting some metaphor to guide our actions and expectations. Most human-computer interfaces can be classified according to two dominant metaphors: (1) agent and (2) environment. Interactions based on an agent metaphor treat the computer as an intermediary that responds to user requests. In the environment metaphor, a model of the task domain is presented for the user to interact with directly. The term agent has come to refer to the automation of aspects of human-computer interaction (HCI), such as anticipating commands or autonomously performing actions. Norman's 1984 model of HCI is introduced as reference to organize and evaluate research in human-agent interaction (HAI). A wide variety of heterogeneous research involving HAI is shown to reflect automation of one of the stages of action or evaluation within Norman's model. Improvements in HAI are expected to result from a more heterogeneous use of methods that target multiple stages simultaneously.

Agent-based systems technology has generated lots of excitement in recent years because of its promise as a new paradigm for conceptualizing, designing, and implementing software systems. This promise is particularly attractive for creating software that operates in environments that are distributed and open, such as the internet. Currently, the great majority of agent-based systems consist of a single agent. However, as the technology matures and addresses increasingly complex applications, the need for systems that consist of multiple agents that communicate in a peer-to-peer fashion is becoming apparent. Central to the design and effective operation of such multiagent systems (MASs) are a core set of issues and research questions that have been studied over the years by the distributed AI community. In this article, I present some of the critical notions in MASs and the research work that has addressed them. I organize these notions around the concept of problem-solving coherence, which I believe is one of the most critical overall characteristics that an MAS should exhibit.

We applied mobile computing to community support and explored mobile computing with a large number of terminals. This article reports on the Second International Conference on Multiagent Systems (ICMAS'96) Mobile Assistant Project that was conducted at an actual international conference for multiagent systems using 100 personal digital assistants (PDAs) and cellular telephones. We supported three types of service: (1) communication services such as e-mail and net news; (2) information services such as conference, personal, and tourist information; and (3) community support services such as forum and meeting arrangements. After the conference, we analyzed a large amount of log data and obtained the following results: It appears that people continuously used PDAs in their hotel rooms after dinner; e-mail services were used independently of the conference structure, but the load on information services reflected the schedule of the conference. Postquestionnaire data showed that our trial was considered interesting, although people were not fully satisfied with the PDAs and services provided. Participants showed a deep interest in mobile computing for community support.