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Smarter Chatbots and Virtual Agents for your Contact Center VoiceFoundry
Conversational AI, Virtual Assistance and the use of Bots are on the rise today. The terminology can be confusing and so it is important to understand the differences in order to determine what is best for your customers. Understanding how customers interact with your business and their preferences for engagement are a must. Businesses are looking for ways to deliver a better conversational approach to meets their customer's needs in this day of fast-paced communication and right-now resolution. Many businesses are increasingly looking to incorporate sophisticated bot communications, which is why VoiceFoundry offers a full suite of services that leverage the power of Amazon solutions like Amazon Connect, Lex, Polly and more in order to deliver a complete experience.
Deep reinforcement learning driven inspection and maintenance planning under incomplete information and constraints
Andriotis, C. P., Papakonstantinou, K. G.
Determination of inspection and maintenance policies for minimizing long-term risks and costs in deteriorating engineering environments constitutes a complex optimization problem. Major computational challenges include the (i) curse of dimensionality, due to exponential scaling of state/action set cardinalities with the number of components; (ii) curse of history, related to exponentially growing decision-trees with the number of decision-steps; (iii) presence of state uncertainties, induced by inherent environment stochasticity and variability of inspection/monitoring measurements; (iv) presence of constraints, pertaining to stochastic long-term limitations, due to resource scarcity and other infeasible/undesirable system responses. In this work, these challenges are addressed within a joint framework of constrained Partially Observable Markov Decision Processes (POMDP) and multi-agent Deep Reinforcement Learning (DRL). POMDPs optimally tackle (ii)-(iii), combining stochastic dynamic programming with Bayesian inference principles. Multi-agent DRL addresses (i), through deep function parametrizations and decentralized control assumptions. Challenge (iv) is herein handled through proper state augmentation and Lagrangian relaxation, with emphasis on life-cycle risk-based constraints and budget limitations. The underlying algorithmic steps are provided, and the proposed framework is found to outperform well-established policy baselines and facilitate adept prescription of inspection and intervention actions, in cases where decisions must be made in the most resource- and risk-aware manner.
Multi-agent Planning for thermalling gliders using multi level graph-search
Zaman, Muhammad Aneeq uz, Bhatti, Aamer Iqbal
This paper solves a path planning problem for a group of gliders. The gliders are tasked with visiting a set of interest points. The gliders have limited range but are able to increase their range by visiting special points called thermals. The problem addressed in this paper is of path planning for the gliders such that, the total number of interest points visited by the gliders is maximized. This is referred to as the multi-agent problem. The problem is solved by first decomposing it into several single-agent problems. In a single-agent problem a set of interest points are allocated to a single glider. This problem is solved by planning a path which maximizes the number of visited interest points from the allocated set. This is achieved through a uniform cost graph search, as shown in our earlier work. The multi-agent problem now consists of determining the best allocation (of interest points) for each glider. Two ways are presented of solving this problem, a brute force search approach as shown in earlier work and a Branch\&Bound type graph search. The Branch&Bound approach is the main contribution of the paper. This approach is proven to be optimal and shown to be faster than the brute force search using simulations.
Allocation of Multi-Robot Tasks with Task Variants
Task allocation has been a well studied problem. In most prior problem formulations, it is assumed that each task is associated with a unique set of resource requirements. In the scope of multi-robot task allocation problem, these requirements can be satisfied by a coalition of robots. In this paper, we introduce a more general formulation of multi-robot task allocation problem that allows more than one option for specifying the set of task requirements--satisfying any one of the options will satisfy the task. We referred to this new problem as the multi-robot task allocation problem with task variants. First, we theoretically show that this extension fortunately does not impact the complexity class, which is still NP-complete. For solution methods, we adapt two previous greedy methods for the task allocation problem without task variants to solve this new problem and analyze their effectiveness. In particular, we "flatten" the new problem to the problem without task variants, modify the previous methods to solve the flattened problem, and prove that the bounds still hold. Finally, we thoroughly evaluate these two methods along with a random baseline to demonstrate their efficacy for the new problem.
Contestable Black Boxes
Tubella, Andrea Aler, Theodorou, Andreas, Dignum, Virginia, Michael, Loizos
The right to contest a decision with consequences on individuals or the society is a well-established democratic right. Despite this right also being explicitly included in GDPR in reference to automated decision-making, its study seems to have received much less attention in the AI literature compared, for example, to the right for explanation. This paper investigates the type of assurances that are needed in the contesting process when algorithmic black boxes are involved, opening new questions about the interplay of contestability and explainability. We argue that specialised complementary methodologies to evaluate automated decision-making in the case of a particular decision being contested need to be developed. Further, we propose a combination of well-established software engineering and rule-based approaches as a possible socio-technical solution to the issue of contestability, one of the new democratic challenges posed by the automation of decision making.
Enforcing Almost-Sure Reachability in POMDPs
Junges, Sebastian, Jansen, Nils, Seshia, Sanjit A.
Partially-Observable Markov Decision Processes (POMDPs) are a well-known formal model for planning scenarios where agents operate under limited information about their environment. In safety-critical domains, the agent must adhere to a policy satisfying certain behavioral constraints. We study the problem of synthesizing policies that almost-surely reach some goal state while a set of bad states is never visited. In particular, we present an iterative symbolic approach that computes a winning region, that is, a set of system configurations such that all policies that stay within this set are guaranteed to satisfy the constraints. The approach generalizes and improves previous work in terms of scalability and efficacy, as demonstrated in the empirical evaluation. Additionally, we show the applicability to safe exploration by restricting agent behavior to these winning regions.
Reinforcement Learning based Control of Imitative Policies for Near-Accident Driving
Cao, Zhangjie, Bฤฑyฤฑk, Erdem, Wang, Woodrow Z., Raventos, Allan, Gaidon, Adrien, Rosman, Guy, Sadigh, Dorsa
Autonomous driving has achieved significant progress in recent years, but autonomous cars are still unable to tackle high-risk situations where a potential accident is likely. In such near-accident scenarios, even a minor change in the vehicle's actions may result in drastically different consequences. To avoid unsafe actions in near-accident scenarios, we need to fully explore the environment. However, reinforcement learning (RL) and imitation learning (IL), two widely-used policy learning methods, cannot model rapid phase transitions and are not scalable to fully cover all the states. To address driving in near-accident scenarios, we propose a hierarchical reinforcement and imitation learning (H-ReIL) approach that consists of low-level policies learned by IL for discrete driving modes, and a high-level policy learned by RL that switches between different driving modes. Our approach exploits the advantages of both IL and RL by integrating them into a unified learning framework. Experimental results and user studies suggest our approach can achieve higher efficiency and safety compared to other methods. Analyses of the policies demonstrate our high-level policy appropriately switches between different low-level policies in near-accident driving situations.
R2-B2: Recursive Reasoning-Based Bayesian Optimization for No-Regret Learning in Games
Dai, Zhongxiang, Chen, Yizhou, Low, Kian Hsiang, Jaillet, Patrick, Ho, Teck-Hua
This paper presents a recursive reasoning formalism of Bayesian optimization (BO) to model the reasoning process in the interactions between boundedly rational, self-interested agents with unknown, complex, and costly-to-evaluate payoff functions in repeated games, which we call Recursive Reasoning-Based BO (R2-B2). Our R2-B2 algorithm is general in that it does not constrain the relationship among the payoff functions of different agents and can thus be applied to various types of games such as constant-sum, general-sum, and common-payoff games. We prove that by reasoning at level 2 or more and at one level higher than the other agents, our R2-B2 agent can achieve faster asymptotic convergence to no regret than that without utilizing recursive reasoning. We also propose a computationally cheaper variant of R2-B2 called R2-B2-Lite at the expense of a weaker convergence guarantee. The performance and generality of our R2-B2 algorithm are empirically demonstrated using synthetic games, adversarial machine learning, and multi-agent reinforcement learning.
Developing cooperative policies for multi-stage tasks
Erskine, Jordan, Lehnert, Chris
This paper proposes the Cooperative Soft Actor Critic (CSAC) method of enabling consecutive reinforcement learning agents to cooperatively solve a long time horizon multi-stage task. This method is achieved by modifying the policy of each agent to maximise both the current and next agent's critic. Cooperatively maximising each agent's critic allows each agent to take actions that are beneficial for its task as well as subsequent tasks. Using this method in a multi-room maze domain, the cooperative policies were able to outperform both uncooperative policies as well as a single agent trained across the entire domain. CSAC achieved a success rate of at least 20\% higher than the uncooperative policies, and converged on a solution at least 4 times faster than the single agent.
The Evolutionary Dynamics of Independent Learning Agents in Population Games
Hu, Shuyue, Leung, Chin-Wing, Leung, Ho-fung, Soh, Harold
Understanding the evolutionary dynamics of reinforcement learning under multi-agent settings has long remained an open problem. While previous works primarily focus on 2-player games, we consider population games, which model the strategic interactions of a large population comprising small and anonymous agents. This paper presents a formal relation between stochastic processes and the dynamics of independent learning agents who reason based on the reward signals. Using a master equation approach, we provide a novel unified framework for characterising population dynamics via a single partial differential equation (Theorem 1). Through a case study involving Cross learning agents, we illustrate that Theorem 1 allows us to identify qualitatively different evolutionary dynamics, to analyse steady states, and to gain insights into the expected behaviour of a population. In addition, we present extensive experimental results validating that Theorem 1 holds for a variety of learning methods and population games.