Automatic question answering is an important yet challenging task in E-commerce given the millions of questions posted by users about the product that they are interested in purchasing. Hence, there is a great demand for automatic answer generation systems that provide quick responses using related information about the product. There are three sources of knowledge available for answering a user posted query, they are reviews, duplicate or similar questions, and specifications. Effectively utilizing these information sources will greatly aid us in answering complex questions. However, there are two main challenges present in exploiting these sources: (i) The presence of irrelevant information and (ii) the presence of ambiguity of sentiment present in reviews and similar questions. Through this work we propose a novel pipeline (MSQAP) that utilizes the rich information present in the aforementioned sources by separately performing relevancy and ambiguity prediction before generating a response. Experimental results show that our relevancy prediction model (BERT-QA) outperforms all other variants and has an improvement of 12.36% in F1 score compared to the BERT-base baseline. Our generation model (T5-QA) outperforms the baselines in all content preservation metrics such as BLEU, ROUGE and has an average improvement of 35.02% in ROUGE and 198.75% in BLEU compared to the highest performing baseline (HSSC-q). Human evaluation of our pipeline shows us that our method has an overall improvement in accuracy of 30.7% over the generation model (T5-QA), resulting in our full pipeline-based approach (MSQAP) providing more accurate answers. To the best of our knowledge, this is the first work in the e-commerce domain that automatically generates natural language answers combining the information present in diverse sources such as specifications, similar questions, and reviews data.

We consider open-retrieval conversational question answering (OR-CONVQA), an extension of question answering where system responses need to be (i) aware of dialog history and (ii) grounded in documents (or document fragments) retrieved per question. Domain-specific OR-CONVQA training datasets are crucial for real-world applications, but hard to obtain. We propose a pipeline that capitalizes on the abundance of plain text documents in organizations (e.g., product documentation) to automatically produce realistic OR-CONVQA dialogs with annotations. Similarly to real-world humanannotated OR-CONVQA datasets, we generate in-dialog question-answer pairs, self-contained (decontextualized, e.g., no referring expressions) versions of user questions, and propositions (sentences expressing prominent information from the documents) the system responses are grounded in. We show how the synthetic dialogs can be used to train efficient question rewriters that decontextualize user questions, allowing existing dialog-unaware retrievers to be utilized. The retrieved information and the decontextualized question are then passed on to an LLM that generates the system's response.

Religion and spirituality (R/S) are complex and highly domain-dependent concepts which have long confounded researchers and policymakers. Due to their context-specificity, R/S are difficult to operationalize in conventional archival search strategies, particularly when datasets are very large, poorly accessible, and marked by information noise. As a result, considerable time investments and specialist knowledge is often needed to extract actionable insights related to R/S from general archival sources, increasing reliance on published literature and manual desk reviews. To address this challenge, we present SpiritRAG, an interactive Question Answering (Q&A) system based on Retrieval-Augmented Generation (RAG). Built using 7,500 United Nations (UN) resolution documents related to R/S in the domains of health and education, SpiritRAG allows researchers and policymakers to conduct complex, context-sensitive database searches of very large datasets using an easily accessible, chat-based web interface. SpiritRAG is lightweight to deploy and leverages both UN documents and user provided documents as source material. A pilot test and evaluation with domain experts on 100 manually composed questions demonstrates the practical value and usefulness of SpiritRAG.

Visual question answering (VQA) in medical imaging aims to support clinical diagnosis by automatically interpreting complex imaging data in response to natural language queries. Existing studies typically rely on distinct visual and textual encoders to independently extract features from medical images and clinical questions, which are subsequently combined to generate answers. Specifically, in computed tomography (CT), such approaches are similar to the conventional practices in medical image analysis. However, these approaches pay less attention to the spatial continuity and inter-slice correlations in the volumetric CT data, leading to fragmented and imprecise responses. In this paper, we propose a novel large language model (LLM)-based framework enhanced by a graph representation of salient features. Different from conventional multimodal encoding strategies, our approach constructs a cross-modal graph integrating both visual and textual features, treating individual CT slices and question tokens as nodes within the graph. We further leverage an attentive graph convolutional network to dynamically fuse information within this structure. The resulting aggregated graph features then serve as a soft prompt to guide a large language model in generating accurate answers. Extensive experiments on the M3D-VQA benchmark demonstrate that our approach consistently outperforms baselines across multiple evaluation metrics, offering more robust reasoning capabilities.

Retrieval-augmented generation (RAG) enhances large language models (LLMs) by incorporating external documents at inference time, enabling up-to-date knowledge access without costly retraining. However, conventional RAG methods retrieve passages independently, often leading to redundant, noisy, or insufficiently diverse context-particularly problematic - particularly problematic in noisy corpora and for multi-hop questions. To address this, we propose Adaptive Passage Combination Retrieval (AdaPCR), a novel framework for open-domain question answering with black-box LMs. AdaPCR explicitly models dependencies between passages by considering passage combinations as units for retrieval and reranking. It consists of a context-aware query reformulation using concatenated passages, and a reranking step trained with a predictive objective aligned with downstream answer likelihood. Crucially, AdaPCR adaptively selects the number of retrieved passages without additional stopping modules. Experiments across several QA benchmarks show that AdaPCR outperforms baselines, particularly in multi-hop reasoning, demonstrating the effectiveness of modeling inter-passage dependencies for improved retrieval.

Hyperbolic representations are effective in modeling knowledge graph data which is prevalently used to facilitate multi-hop reasoning. However, a rigorous and detailed comparison of the two spaces for this task is lacking. In this paper, through a simple integration of hyperbolic representations with an encoder-decoder model, we perform a controlled and comprehensive set of experiments to compare the capacity of hyperbolic space versus Euclidean space in multi-hop reasoning. Our results show that the former consistently outperforms the latter across a diverse set of datasets. In addition, through an ablation study, we show that a learnable curvature initialized with the delta hyperbolicity of the utilized data yields superior results to random initializations. Furthermore, our findings suggest that hyperbolic representations can be significantly more advantageous when the datasets exhibit a more hierarchical structure.

We present a new dataset for chart question answering (CQA) constructed from visualization notebooks. The dataset features real-world, multi-view charts paired with natural language questions grounded in analytical narratives. Unlike prior benchmarks, our data reflects ecologically valid reasoning workflows. Benchmarking state-of-the-art multimodal large language models reveals a significant performance gap, with GPT-4.1 achieving an accuracy of 69.3%, underscoring the challenges posed by this more authentic CQA setting.

In talent management systems, critical information often resides in complex tabular formats, presenting significant retrieval challenges for conventional language models. These challenges are pronounced when processing Talent documentation that requires precise interpretation of tabular relationships for accurate information retrieval and downstream decision-making. Current table extraction methods struggle with semantic understanding, resulting in poor performance when integrated into retrieval-augmented chat applications. This paper identifies a key bottleneck - while structural table information can be extracted, the semantic relationships between tabular elements are lost, causing downstream query failures. To address this, we introduce TalentMine, a novel LLM-enhanced framework that transforms extracted tables into semantically enriched representations. Unlike conventional approaches relying on CSV or text linearization, our method employs specialized multimodal reasoning to preserve both structural and semantic dimensions of tabular data. Experimental evaluation across employee benefits document collections demonstrates TalentMine's superior performance, achieving 100% accuracy in query answering tasks compared to 0% for standard AWS Textract extraction and 40% for AWS Textract Visual Q&A capabilities. Our comparative analysis also reveals that the Claude v3 Haiku model achieves optimal performance for talent management applications. The key contributions of this work include (1) a systematic analysis of semantic information loss in current table extraction pipelines, (2) a novel LLM-based method for semantically enriched table representation, (3) an efficient integration framework for retrieval-augmented systems as end-to-end systems, and (4) comprehensive benchmarks on talent analytics tasks showing substantial improvements across multiple categories.

Community Question Answering (CQA) platforms can be deemed as important knowledge bases in community, but effectively leveraging historical interactions and domain knowledge in real-time remains a challenge. Existing methods often underutilize external knowledge, fail to incorporate dynamic historical QA context, or lack memory mechanisms suited for industrial deployment. We propose ComRAG, a retrieval-augmented generation framework for real-time industrial CQA that integrates static knowledge with dynamic historical QA pairs via a centroid-based memory mechanism designed for retrieval, generation, and efficient storage. Evaluated on three industrial CQA datasets, ComRAG consistently outperforms all baselines--achieving up to 25.9% improvement in vector similarity, reducing latency by 8.7% to 23.3%, and lowering chunk growth from 20.23% to 2.06% over iterations.

The visual world around us constantly evolves, from real-time news and social media trends to global infrastructure changes visible through satellite imagery and augmented reality enhancements. However, Multimodal Large Language Models (MLLMs), which automate many tasks, struggle to stay current, limited by the cutoff dates in their fixed training datasets. To quantify this stagnation, we introduce LiveVQA, the first-of-its-kind dataset featuring 107,143 samples and 12 categories data specifically designed to support research in both seeking and updating with live visual knowledge. Drawing from recent news articles, video platforms, and academic publications in April 2024-May 2025, LiveVQA enables evaluation of how models handle latest visual information beyond their knowledge boundaries and how current methods help to update them. Our comprehensive benchmarking of 17 state-of-the-art MLLMs reveals significant performance gaps on content beyond knowledge cutoff, and tool-use or agentic visual seeking framework drastically gain an average of 327% improvement. Furthermore, we explore parameter-efficient fine-tuning (PEFT) methods to update MLLMs with new visual knowledge. We dive deeply to the critical balance between adapter capacity and model capability when updating MLLMs with new visual knowledge. All the experimental dataset and source code are publicly available at: https://livevqa.github.io.