As AI technologies like Dalle2, ChatGPT, and Midjourney continue to gain popularity, they are revolutionizing the way UX & Product designers approach their work. With the ability to collect, analyze, and synthesize vast amounts of data, these technologies are enabling designers to create at an unprecedented pace. However, as with any new technology, there are a number of ethical considerations we should take a look at. It's crucial for designers to be aware of these issues and to take steps to address them. Data privacy is a big issue in the tech industry.

The public has rapidly become fascinated with the power of a new artificial intelligence technology -- ChatGPT -- a chatbot developed by the research and deployment company OpenAI and launched late last year. Already it's demonstrated the ability to serve up detailed answers to complex questions while using the information it processes and feedback from users to improve its ability to respond. ChatGPT has proven to be versatile, with users using the technology to compose music, debug computer code, write restaurant reviews, generate advertising copy and answer test questions. It's able to deliver its responses in a conversational way, and has sparked excitement about its potential, along with some concerns with how it might be used. But what exactly is ChatGPT and what does it say about the state of AI now, and in the future?

There is no denying that Artificial Intelligence (AI) has been making significant strides in recent years. In fact, there is enough evidence to suggest that computers are getting better at natural language processing and machine learning with each successive generation. However, the thought of an AI-based tool finding its way into mainstream usage as soon as 2023 was far-fetched for even the most ardent AI enthusiasts. Thanks to recent developments in the field of generative AI, many of these people are now being forced to think otherwise. The newfound global interest in AI could be attributed to the immense popularity of ChatGPT -- a chatbot released by Microsoft-backed AI-focused research lab OpenAI late last year.

We study the design decisions of publicly available instruction tuning methods, and break down the development of Flan 2022 models (Chung et al., 2022). Through careful ablation studies on the Flan Collection of instruction tuning tasks and methods, we tease apart the effect of design decisions that enable Flan-T5 to outperform prior work by 3-17%+ across evaluation settings. We find task balancing and enrichment techniques are overlooked but critical to effective instruction tuning, and in particular, training with mixed prompt settings (zero-shot, few-shot, and chain-of-thought) actually yields stronger (2%+) performance in all settings. In further experiments, we show Flan-T5 requires less finetuning to converge higher and faster than T5 on single downstream tasks--motivating instruction-tuned models as more computationallyefficient starting checkpoints for new tasks. Finally, to accelerate research on instruction tuning, we make the Flan 2022 collection of datasets, templates, and methods publicly available.

Large-scale generative models enabled the development of AI-powered code completion tools to assist programmers in writing code. However, much like other AI-powered tools, AI-powered code completions are not always accurate, potentially introducing bugs or even security vulnerabilities into code if not properly detected and corrected by a human programmer. One technique that has been proposed and implemented to help programmers identify potential errors is to highlight uncertain tokens. However, there have been no empirical studies exploring the effectiveness of this technique-- nor investigating the different and not-yet-agreed-upon notions of uncertainty in the context of generative models. We explore the question of whether conveying information about uncertainty enables programmers to more quickly and accurately produce code when collaborating with an AI-powered code completion tool, and if so, what measure of uncertainty best fits programmers' needs. Through a mixed-methods study with 30 programmers, we compare three conditions: providing the AI system's code completion alone, highlighting tokens with the lowest likelihood of being generated by the underlying generative model, and highlighting tokens with the highest predicted likelihood of being edited by a programmer. We find that highlighting tokens with the highest predicted likelihood of being edited leads to faster task completion and more targeted edits, and is subjectively preferred by study participants. In contrast, highlighting tokens according to their probability of being generated does not provide any benefit over the baseline with no highlighting. We further explore the design space of how to convey uncertainty in AI-powered code completion tools, and find that programmers prefer highlights that are granular, informative, interpretable, and not overwhelming.

However, the crucial problem of how to improve the reliability of GPT-3 is still under-explored. While reliability is a broad and vaguely defined term, we decompose reliability into four main facets that correspond to the existing framework of ML safety and are well-recognized to be important: generalizability, social biases, calibration, and factuality. Our core contribution is to establish simple and effective prompts that improve GPT-3's reliability as it: 1) generalizes out-of-distribution, 2) balances demographic distribution and uses natural language instructions to reduce social biases, 3) calibrates output probabilities, and 4) updates the LLM's factual knowledge and reasoning chains. With appropriate prompts, GPT-3 is more reliable than smaller-scale supervised models on all these facets. We release all processed datasets, evaluation scripts, and model predictions. Our systematic empirical study not only sheds new insights on the reliability of prompting LLMs, but more importantly, our prompting strategies can help practitioners more reliably use LLMs like GPT-3. NLP is dominated by large language models (LLMs) -- pretrained on large, unlabeled text data -- that are then used for downstream tasks (Devlin et al., 2019a; Brown et al., 2020). Scaling the model and data size often brings gains on downstream tasks (Kaplan et al., 2020; BIG-Bench, 2022), allowing what some call emergent abilities (Wei et al., 2022a). These emergent behaviors are accomplished through prompting--a crafted, natural language text to shape predictions or offer relevant information without expensive supervised data. Among all the existing LLMs, GPT-3 (Brown et al., 2020) is particularly popular due to its flexibility and ease of use from the OpenAI API However, rising numbers on these evaluations do not ensure LLM reliability. For example, LLMs (including GPT-3) produce biased (Lucy & Bamman, 2021) generations, false statements (Lin et al., 2022b), and outdated information (Chen et al., 2021b; Kasai et al., 2022). Deploying such models in the real world could result in catastrophic harm. In the context of prompting LLMs, several previous works have explored their reliability. For example, in the release reports of GPT-3 (Brown et al., 2020), OPT (Zhang et al., 2022), Gopher (Rae et al., 2021) and PaLM (Chowdhery et al., 2022), there are dedicated experiments evaluating these LLMs' representational bias and toxicity.

We present a holistic approach to building a robust and useful natural language classification system for real-world content moderation. The success of such a system relies on a chain of carefully designed and executed steps, including the design of content taxonomies and labeling instructions, data quality control, an active learning pipeline to capture rare events, and a variety of methods to make the model robust and to avoid overfitting. Our moderation system is trained to detect a broad set of categories of undesired content, including sexual content, hateful content, violence, self-harm, and harassment. This approach generalizes to a wide range of different content taxonomies and can be used to create high-quality content classifiers that outperform off-the-shelf models.

Large Language Models (LLMs), such as ChatGPT, are quickly advancing AI to the frontiers of practical consumer use and leading industries to re-evaluate how they allocate resources for content production. Authoring of open educational resources and hint content within adaptive tutoring systems is labor intensive. Should LLMs like ChatGPT produce educational content on par with human-authored content, the implications would be significant for further scaling of computer tutoring system approaches. In this paper, we conduct the first learning gain evaluation of ChatGPT by comparing the efficacy of its hints with hints authored by human tutors with 77 participants across two algebra topic areas, Elementary Algebra and Intermediate Algebra. We find that 70% of hints produced by ChatGPT passed our manual quality checks and that both human and ChatGPT conditions produced positive learning gains. However, gains were only statistically significant for human tutor created hints. Learning gains from human-created hints were substantially and statistically significantly higher than ChatGPT hints in both topic areas, though ChatGPT participants in the Intermediate Algebra experiment were near ceiling and not even with the control at pre-test. We discuss the limitations of our study and suggest several future directions for the field. Problem and hint content used in the experiment is provided for replicability.

The in-context learning capabilities of LLMs like GPT-3 allow annotators to customize an LLM to their specific tasks with a small number of examples. However, users tend to include only the most obvious patterns when crafting examples, resulting in underspecified in-context functions that fall short on unseen cases. Further, it is hard to know when "enough" examples have been included even for known patterns. In this work, we present ScatterShot, an interactive system for building high-quality demonstration sets for in-context learning. ScatterShot iteratively slices unlabeled data into task-specific patterns, samples informative inputs from underexplored or not-yet-saturated slices in an active learning manner, and helps users label more efficiently with the help of an LLM and the current example set. In simulation studies on two text perturbation scenarios, ScatterShot sampling improves the resulting few-shot functions by 4-5 percentage points over random sampling, with less variance as more examples are added. In a user study, ScatterShot greatly helps users in covering different patterns in the input space and labeling in-context examples more efficiently, resulting in better in-context learning and less user effort.

Little attention is placed on analyzing nationality bias in language models, especially when nationality is highly used as a factor in increasing the performance of social NLP models. This paper examines how a text generation model, GPT-2, accentuates pre-existing societal biases about country-based demonyms. We generate stories using GPT-2 for various nationalities and use sensitivity analysis to explore how the number of internet users and the country's economic status impacts the sentiment of the stories. To reduce the propagation of biases through large language models (LLM), we explore the debiasing method of adversarial triggering. Our results show that GPT-2 demonstrates significant bias against countries with lower internet users, and adversarial triggering effectively reduces the same.