E-commerce pre-sales dialogue aims to understand and elicit user needs and preferences for the items they are seeking so as to provide appropriate recommendations. Conversational recommender systems (CRSs) learn user representation and provide accurate recommendations based on dialogue context, but rely on external knowledge. Large language models (LLMs) generate responses that mimic pre-sales dialogues after fine-tuning, but lack domain-specific knowledge for accurate recommendations. Intuitively, the strengths of LLM and CRS in E-commerce pre-sales dialogues are complementary, yet no previous work has explored this. This paper investigates the effectiveness of combining LLM and CRS in E-commerce pre-sales dialogues, proposing two collaboration methods: CRS assisting LLM and LLM assisting CRS. We conduct extensive experiments on a real-world dataset of Ecommerce pre-sales dialogues. We analyze the impact of two collaborative approaches with two CRSs and two LLMs on four tasks of Ecommerce pre-sales dialogue. We find that collaborations between CRS and LLM can be very effective in some cases.

While Chain-of-Thought prompting is popular in reasoning tasks, its application to Large Language Models (LLMs) in Natural Language Understanding (NLU) is under-explored. Motivated by multi-step reasoning of LLMs, we propose Coarse-to-Fine Chain-of-Thought (CoF-CoT) approach that breaks down NLU tasks into multiple reasoning steps where LLMs can learn to acquire and leverage essential concepts to solve tasks from different granularities. Moreover, we propose leveraging semantic-based Abstract Meaning Representation (AMR) structured knowledge as an intermediate step to capture the nuances and diverse structures of utterances, and to understand connections between their varying levels of granularity. Our proposed approach is demonstrated effective in assisting the LLMs adapt to the multi-grained NLU tasks under both zero-shot and few-shot multi-domain settings.

Emotion Recognition in Conversation (ERC) has been widely studied due to its importance in developing emotion-aware empathetic machines. The rise of pre-trained language models (PLMs) has further pushed the limit of ERC performance. However, most recent works on ERC using PLMs are heavily data-driven, and requires fine-tuning the entire PLMs. To improve both sample and computational efficiency, we propose a derivative-free optimization method called Cross-Task Prompt Tuning (CTPT) for few-shot conversational emotion recognition. Unlike existing methods that learn independent knowledge from individual tasks, CTPT leverages sharable cross-task knowledge by exploiting external knowledge from other source tasks to improve learning performance under the few-shot setting. Moreover, CTPT only needs to optimize a vector under the low intrinsic dimensionality without gradient, which is highly parameter-efficient compared with existing approaches. Experiments on five different contextual conversation datasets demonstrate that our CTPT method has superior results on both few-shot scenarios and zero-shot transfers.

Recent literature has suggested the potential of using large language models (LLMs) to make predictions for tabular tasks. However, LLMs have been shown to exhibit harmful social biases that reflect the stereotypes and inequalities present in the society. To this end, as well as the widespread use of tabular data in many high-stake applications, it is imperative to explore the following questions: what sources of information do LLMs draw upon when making predictions for tabular tasks; whether and to what extent are LLM predictions for tabular tasks influenced by social biases and stereotypes; and what are the consequential implications for fairness? Through a series of experiments, we delve into these questions and show that LLMs tend to inherit social biases from their training data which significantly impact their fairness in tabular prediction tasks. Furthermore, our investigations show that in the context of bias mitigation, though in-context learning and fine-tuning have a moderate effect, the fairness metric gap between different subgroups is still larger than that in traditional machine learning models, such as Random Forest and shallow Neural Networks. This observation emphasizes that the social biases are inherent within the LLMs themselves and inherited from their pre-training corpus, not only from the downstream task datasets. Besides, we demonstrate that label-flipping of in-context examples can significantly reduce biases, further highlighting the presence of inherent bias within LLMs.

Unsupervised text style transfer aims at training a generative model that can alter the style of the input sentence while preserving its content without using any parallel data. In this paper, we employ powerful pre-trained large language models and present a new prefix-tuning-based method for unsupervised text style transfer. We construct three different kinds of prefixes, i.e., \textit{shared prefix, style prefix}, and \textit{content prefix}, to encode task-specific information, target style, and the content information of the input sentence, respectively. Compared to embeddings used by previous works, the proposed prefixes can provide richer information for the model. Furthermore, we adopt a recursive way of using language models in the process of style transfer. This strategy provides a more effective way for the interactions between the input sentence and GPT-2, helps the model construct more informative prefixes, and thus, helps improve the performance. Evaluations on the well-known datasets show that our method outperforms the state-of-the-art baselines. Results, analysis of ablation studies, and subjective evaluations from humans are also provided for a deeper understanding of the proposed method.

Fine-grained entity typing (FET) is an essential task in natural language processing that aims to assign semantic types to entities in text. However, FET poses a major challenge known as the noise labeling problem, whereby current methods rely on estimating noise distribution to identify noisy labels but are confused by diverse noise distribution deviation. To address this limitation, we introduce Co-Prediction Prompt Tuning for noise correction in FET, which leverages multiple prediction results to identify and correct noisy labels. Specifically, we integrate prediction results to recall labeled labels and utilize a differentiated margin to identify inaccurate labels. Moreover, we design an optimization objective concerning divergent co-predictions during fine-tuning, ensuring that the model captures sufficient information and maintains robustness in noise identification. Experimental results on three widely-used FET datasets demonstrate that our noise correction approach significantly enhances the quality of various types of training samples, including those annotated using distant supervision, ChatGPT, and crowdsourcing.

Large web crawl datasets have already played an important role in learning multimodal features with high generalization capabilities. However, there are still very limited studies investigating the details or improvements of data design. Recently, a DataComp challenge has been designed to propose the best training data with the fixed models. This paper presents our solution to both filtering track and BYOD track of the DataComp challenge. Our solution adopts large multimodal models CLIP and BLIP-2 to filter and modify web crawl data, and utilize external datasets along with a bag of tricks to improve the data quality. Experiments show our solution significantly outperforms DataComp baselines (filtering track: 6.6% improvement, BYOD track: 48.5% improvement).

The recent success of general-domain large language models (LLMs) has significantly changed the natural language processing paradigm towards a unified foundation model across domains and applications. In this paper, we focus on assessing the performance of GPT-4, the most capable LLM so far, on the text-based applications for radiology reports, comparing against state-of-the-art (SOTA) radiology-specific models. Exploring various prompting strategies, we evaluated GPT-4 on a diverse range of common radiology tasks and we found GPT-4 either outperforms or is on par with current SOTA radiology models. With zero-shot prompting, GPT-4 already obtains substantial gains ($\approx$ 10% absolute improvement) over radiology models in temporal sentence similarity classification (accuracy) and natural language inference ($F_1$). For tasks that require learning dataset-specific style or schema (e.g. findings summarisation), GPT-4 improves with example-based prompting and matches supervised SOTA. Our extensive error analysis with a board-certified radiologist shows GPT-4 has a sufficient level of radiology knowledge with only occasional errors in complex context that require nuanced domain knowledge. For findings summarisation, GPT-4 outputs are found to be overall comparable with existing manually-written impressions.

Instruction tuned large language models (LLMs), such as ChatGPT, demonstrate remarkable performance in a wide range of tasks. Despite numerous recent studies that examine the performance of instruction-tuned LLMs on various NLP benchmarks, there remains a lack of comprehensive investigation into their ability to understand cross-lingual sociopragmatic meaning (SM), i.e., meaning embedded within social and interactive contexts. This deficiency arises partly from SM not being adequately represented in any of the existing benchmarks. To address this gap, we present SPARROW, an extensive multilingual benchmark specifically designed for SM understanding. SPARROW comprises 169 datasets covering 13 task types across six primary categories (e.g., anti-social language detection, emotion recognition). SPARROW datasets encompass 64 different languages originating from 12 language families representing 16 writing scripts. We evaluate the performance of various multilingual pretrained language models (e.g., mT5) and instruction-tuned LLMs (e.g., BLOOMZ, ChatGPT) on SPARROW through fine-tuning, zero-shot, and/or few-shot learning. Our comprehensive analysis reveals that existing open-source instruction tuned LLMs still struggle to understand SM across various languages, performing close to a random baseline in some cases. We also find that although ChatGPT outperforms many LLMs, it still falls behind task-specific finetuned models with a gap of 12.19 SPARROW score. Our benchmark is available at: https://github.com/UBC-NLP/SPARROW

ChatGPT is an advanced natural language processing tool with growing applications across various disciplines in medical research. Thematic analysis, a qualitative research method to identify and interpret patterns in data, is one application that stands to benefit from this technology. This viewpoint explores the utilization of ChatGPT in three core phases of thematic analysis within a medical context: 1) direct coding of transcripts, 2) generating themes from a predefined list of codes, and 3) preprocessing quotes for manuscript inclusion. Additionally, we explore the potential of ChatGPT to generate interview transcripts, which may be used for training purposes. We assess the strengths and limitations of using ChatGPT in these roles, highlighting areas where human intervention remains necessary. Overall, we argue that ChatGPT can function as a valuable tool during analysis, enhancing the efficiency of the thematic analysis and offering additional insights into the qualitative data.