We propose a new paradigm for universal information extraction (IE) that is compatible with any schema format and applicable to a list of IE tasks, such as named entity recognition, relation extraction, event extraction and sentiment analysis. Our approach converts the text-based IE tasks as the token-pair problem, which uniformly disassembles all extraction targets into joint span detection, classification and association problems with a unified extractive framework, namely UniEX. UniEX can synchronously encode schema-based prompt and textual information, and collaboratively learn the generalized knowledge from pre-defined information using the auto-encoder language models. We develop a traffine attention mechanism to integrate heterogeneous factors including tasks, labels and inside tokens, and obtain the extraction target via a scoring matrix. Experiment results show that UniEX can outperform generative universal IE models in terms of performance and inference-speed on $14$ benchmarks IE datasets with the supervised setting. The state-of-the-art performance in low-resource scenarios also verifies the transferability and effectiveness of UniEX.

Sentiment analysis (SA) systems are widely deployed in many of the world's languages, and there is well-documented evidence of demographic bias in these systems. In languages beyond English, scarcer training data is often supplemented with transfer learning using pre-trained models, including multilingual models trained on other languages. In some cases, even supervision data comes from other languages. Does cross-lingual transfer also import new biases? To answer this question, we use counterfactual evaluation to test whether gender or racial biases are imported when using cross-lingual transfer, compared to a monolingual transfer setting. Across five languages, we find that systems using cross-lingual transfer usually become more biased than their monolingual counterparts. We also find racial biases to be much more prevalent than gender biases. To spur further research on this topic, we release the sentiment models we used for this study, and the intermediate checkpoints throughout training, yielding 1,525 distinct models; we also release our evaluation code.

Counterfactual Data Augmentation (CDA) is a commonly used technique for improving robustness in natural language classifiers. However, one fundamental challenge is how to discover meaningful counterfactuals and efficiently label them, with minimal human labeling cost. Most existing methods either completely rely on human-annotated labels, an expensive process which limits the scale of counterfactual data, or implicitly assume label invariance, which may mislead the model with incorrect labels. In this paper, we present a novel framework that utilizes counterfactual generative models to generate a large number of diverse counterfactuals by actively sampling from regions of uncertainty, and then automatically label them with a learned pairwise classifier. Our key insight is that we can more correctly label the generated counterfactuals by training a pairwise classifier that interpolates the relationship between the original example and the counterfactual. We demonstrate that with a small amount of human-annotated counterfactual data (10%), we can generate a counterfactual augmentation dataset with learned labels, that provides an 18-20% improvement in robustness and a 14-21% reduction in errors on 6 out-of-domain datasets, comparable to that of a fully human-annotated counterfactual dataset for both sentiment classification and question paraphrase tasks.

Zero-shot cross-lingual information extraction(IE) aims at constructing an IE model for some low-resource target languages, given annotations exclusively in some rich-resource languages. Recent studies based on language-universal features have shown their effectiveness and are attracting increasing attention. However, prior work has neither explored the potential of establishing interactions between language-universal features and contextual representations nor incorporated features that can effectively model constituent span attributes and relationships between multiple spans. In this study, a syntax-augmented hierarchical interactive encoder (SHINE) is proposed to transfer cross-lingual IE knowledge. The proposed encoder is capable of interactively capturing complementary information between features and contextual information, to derive language-agnostic representations for various IE tasks. Concretely, a multi-level interaction network is designed to hierarchically interact the complementary information to strengthen domain adaptability. Besides, in addition to the well-studied syntax features of part-of-speech and dependency relation, a new syntax feature of constituency structure is introduced to model the constituent span information which is crucial for IE. Experiments across seven languages on three IE tasks and four benchmarks verify the effectiveness and generalization ability of the proposed method.

Generative methods greatly promote aspect-based sentiment analysis via generating a sequence of sentiment elements in a specified format. However, existing studies usually predict sentiment elements in a fixed order, which ignores the effect of the interdependence of the elements in a sentiment tuple and the diversity of language expression on the results. In this work, we propose Multi-view Prompting (MvP) that aggregates sentiment elements generated in different orders, leveraging the intuition of human-like problem-solving processes from different views. Specifically, MvP introduces element order prompts to guide the language model to generate multiple sentiment tuples, each with a different element order, and then selects the most reasonable tuples by voting. MvP can naturally model multi-view and multi-task as permutations and combinations of elements, respectively, outperforming previous task-specific designed methods on multiple ABSA tasks with a single model. Extensive experiments show that MvP significantly advances the state-of-the-art performance on 10 datasets of 4 benchmark tasks, and performs quite effectively in low-resource settings. Detailed evaluation verified the effectiveness, flexibility, and cross-task transferability of MvP.

With the proliferation of user-generated online videos, Multimodal Sentiment Analysis (MSA) has attracted increasing attention recently. Despite significant progress, there are still two major challenges on the way towards robust MSA: 1) inefficiency when modeling cross-modal interactions in unaligned multimodal data; and 2) vulnerability to random modality feature missing which typically occurs in realistic settings. In this paper, we propose a generic and unified framework to address them, named Efficient Multimodal Transformer with Dual-Level Feature Restoration (EMT-DLFR). Concretely, EMT employs utterance-level representations from each modality as the global multimodal context to interact with local unimodal features and mutually promote each other. It not only avoids the quadratic scaling cost of previous local-local cross-modal interaction methods but also leads to better performance. To improve model robustness in the incomplete modality setting, on the one hand, DLFR performs low-level feature reconstruction to implicitly encourage the model to learn semantic information from incomplete data. On the other hand, it innovatively regards complete and incomplete data as two different views of one sample and utilizes siamese representation learning to explicitly attract their high-level representations. Comprehensive experiments on three popular datasets demonstrate that our method achieves superior performance in both complete and incomplete modality settings.

Fine-grained financial sentiment analysis on news headlines is a challenging task requiring human-annotated datasets to achieve high performance. Limited studies have tried to address the sentiment extraction task in a setting where multiple entities are present in a news headline. In an effort to further research in this area, we make publicly available SEntFiN 1.0, a human-annotated dataset of 10,753 news headlines with entity-sentiment annotations, of which 2,847 headlines contain multiple entities, often with conflicting sentiments. We augment our dataset with a database of over 1,000 financial entities and their various representations in news media amounting to over 5,000 phrases. We propose a framework that enables the extraction of entity-relevant sentiments using a feature-based approach rather than an expression-based approach. For sentiment extraction, we utilize 12 different learning schemes utilizing lexicon-based and pre-trained sentence representations and five classification approaches. Our experiments indicate that lexicon-based n-gram ensembles are above par with pre-trained word embedding schemes such as GloVe. Overall, RoBERTa and finBERT (domain-specific BERT) achieve the highest average accuracy of 94.29% and F1-score of 93.27%. Further, using over 210,000 entity-sentiment predictions, we validate the economic effect of sentiments on aggregate market movements over a long duration.

The public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the traditional top-down development of public services is co-creation of public services. Co-creation promotes collaboration between stakeholders with the aim to create better public services and achieve public values. At the same time, data analytics has been fuelled by the availability of immense amounts of textual data. Whilst both co-creation and TA have been used in the private sector, we study existing works on the application of Text Analytics (TA) techniques on text data to support public service co-creation. We systematically review 75 of the 979 papers that focus directly or indirectly on the application of TA in the context of public service development. In our review, we analyze the TA techniques, the public service they support, public value outcomes, and the co-creation phase they are used in. Our findings indicate that the TA implementation for co-creation is still in its early stages and thus still limited. Our research framework promotes the concept and stimulates the strengthening of the role of Text Analytics techniques to support public sector organisations and their use of co-creation process. From policy-makers' and public administration managers' standpoints, our findings and the proposed research framework can be used as a guideline in developing a strategy for the designing co-created and user-centred public services.

These findings are documented based on interpretations from imaging examinations (e.g., fundus examination), complications or outcomes associated with surgeries (e.g., cataract surgery), and experiences or symptoms shared by patients. Such findings are oftentimes described along with their exact eye locations as well as other contextual information such as their timing and status. Thus, ophthalmology notes comprise of spatial relations between eye findings and their corresponding locations, and these findings are further described using different spatial characteristics such as laterality and size. Although there has been recent advancements in using natural language processing (NLP) methods in the ophthalmology domain, they are mainly targeted for specific ocular conditions. Some work leveraged electronic health record text data to identify conditions such as glaucoma [1], herpes zoster ophthalmicus [2], and exfoliation syndrome [3], while another set of work extracted quantitative measures particularly related to visual acuity [4, 5] and microbial keratitis [6]. In this work, we aim to extract more comprehensive information related to all eye findings, covering both spatial and contextual, from the ophthalmology notes. Besides automated screening and diagnosis of various ocular conditions, identifying such detailed information can aid in applications such as automated monitoring of eye findings or diseases and cohort retrieval for retrospective epidemiological studies. For this, we propose to extend our existing radiology spatial representation schema-Rad-SpatialNet [7] to the ophthalmology domain. We refer to this as the Eye-SpatialNet schema in this paper.

Information extraction (IE) systems aim to automatically extract structured information, such as named entities, relations between entities, and events, from unstructured texts. While most existing work addresses a particular IE task, universally modeling various IE tasks with one model has achieved great success recently. Despite their success, they employ a one-stage learning strategy, i.e., directly learning to extract the target structure given the input text, which contradicts the human learning process. In this paper, we propose a unified easy-to-hard learning framework consisting of three stages, i.e., the easy stage, the hard stage, and the main stage, for IE by mimicking the human learning process. By breaking down the learning process into multiple stages, our framework facilitates the model to acquire general IE task knowledge and improve its generalization ability. Extensive experiments across four IE tasks demonstrate the effectiveness of our framework. We achieve new state-of-the-art results on 13 out of 17 datasets. Our code is available at \url{https://github.com/DAMO-NLP-SG/IE-E2H}.