Sentiment analysis is crucial for brand reputation management in the banking sector, where customer feedback spans English, Sinhala, Singlish, and code-mixed text. Existing models struggle with low-resource languages like Sinhala and lack interpretability for practical use. This research develops a hybrid aspect-based sentiment analysis framework that enhances multilingual capabilities with explainable outputs. Using cleaned banking customer reviews, we fine-tune XLM-RoBERTa for Sinhala and code-mixed text, integrate domain-specific lexicon correction, and employ BERT-base-uncased for English. The system classifies sentiment (positive, neutral, negative) with confidence scores, while SHAP and LIME improve interpretability by providing real-time sentiment explanations. Experimental results show that our approaches outperform traditional transformer-based classifiers, achieving 92.3 percent accuracy and an F1-score of 0.89 in English and 88.4 percent in Sinhala and code-mixed content. An explainability analysis reveals key sentiment drivers, improving trust and transparency. A user-friendly interface delivers aspect-wise sentiment insights, ensuring accessibility for businesses. This research contributes to robust, transparent sentiment analysis for financial applications by bridging gaps in multilingual, low-resource NLP and explainability.

Internet penetration rates in Africa are rising steadily, and mobile Internet is getting an even bigger boost with the availability of smartphones. Young people are increasingly using the Internet, especially social networks, and Senegal is no exception to this revolution. Social networks have become the main means of expression for young people. Despite this evolution in Internet access, there are few operators on the market, which limits the alternatives available in terms of value for money. In this paper, we will look at how young people feel about the price of mobile Internet in Senegal, in relation to the perceived quality of the service, through their comments on social networks. We scanned a set of Twitter and Facebook comments related to the subject and applied a sentiment analysis model to gather their general feelings.

--This study explores the dynamic landscape of T ech-nical Debt (TD) topics in software engineering by examining its evolution across time, programming languages, and repositories. Despite the extensive research on identifying and quantifying TD, there remains a significant gap in understanding the diversity of TD topics and their temporal development. T o address this, we have conducted an explorative analysis of TD data extracted from GitHub issues spanning from 2015 to September 2023. We employed BERT opic for sophisticated topic modelling. This study categorises the TD topics and tracks their progression over time. Furthermore, we have incorporated sentiment analysis for each identified topic, providing a deeper insight into the perceptions and attitudes associated with these topics.

As the popularity and reach of social networks continue to surge, a vast reservoir of opinions and sentiments across various subjects inundates these platforms. Among these, X social network (formerly Twitter) stands as a juggernaut, boasting approximately 420 million active users. Extracting users' emotional and mental states from their expressed opinions on social media has become a common pursuit. While past methodologies predominantly focused on the textual content of messages to analyze user sentiment, the interactive nature of these platforms suggests a deeper complexity. This study employs hybrid methodologies, integrating textual analysis, profile examination, follower analysis, and emotion dissemination patterns. Initially, user interactions are leveraged to refine emotion classification within messages, encompassing exchanges where users respond to each other. Introducing the concept of a communication tree, a model is extracted to map these interactions. Subsequently, users' bios and interests from this tree are juxtaposed with message text to enrich analysis. Finally, influential figures are identified among users' followers in the communication tree, categorized into different topics to gauge interests. The study highlights that traditional sentiment analysis methodologies, focusing solely on textual content, are inadequate in discerning sentiment towards significant events, notably the presidential election. Comparative analysis with conventional methods reveals a substantial improvement in accuracy with the incorporation of emotion distribution patterns and user profiles. The proposed approach yields a 12% increase in accuracy with emotion distribution patterns and a 15% increase when considering user profiles, underscoring its efficacy in capturing nuanced sentiment dynamics.

Sentiment analysis is a crucial task in natural language processing (NLP) that enables the extraction of meaningful insights from textual data, particularly from dynamic platforms like Twitter and IMDB. This study explores a hybrid framework combining transformer-based models, specifically BERT, GPT-2, RoBERTa, XLNet, and DistilBERT, to improve sentiment classification accuracy and robustness. The framework addresses challenges such as noisy data, contextual ambiguity, and generalization across diverse datasets by leveraging the unique strengths of these models. BERT captures bidirectional context, GPT-2 enhances generative capabilities, RoBERTa optimizes contextual understanding with larger corpora and dynamic masking, XLNet models dependency through permutation-based learning, and DistilBERT offers efficiency with reduced computational overhead while maintaining high accuracy. We demonstrate text cleaning, tokenization, and feature extraction using Term Frequency Inverse Document Frequency (TF-IDF) and Bag of Words (BoW), ensure high-quality input data for the models. The hybrid approach was evaluated on benchmark datasets Sentiment140 and IMDB, achieving superior accuracy rates of 94\% and 95\%, respectively, outperforming standalone models. The results validate the effectiveness of combining multiple transformer models in ensemble-like setups to address the limitations of individual architectures. This research highlights its applicability to real-world tasks such as social media monitoring, customer sentiment analysis, and public opinion tracking which offers a pathway for future advancements in hybrid NLP frameworks.

Visual emotion analysis or recognition has gained considerable attention due to the growing interest in understanding how images can convey rich semantics and evoke emotions in human perception. However, visual emotion analysis poses distinctive challenges compared to traditional vision tasks, especially due to the intricate relationship between general visual features and the different affective states they evoke, known as the affective gap. Researchers have used deep representation learning methods to address this challenge of extracting generalized features from entire images. However, most existing methods overlook the importance of specific emotional attributes such as brightness, colorfulness, scene understanding, and facial expressions. Through this paper, we introduce A4Net, a deep representation network to bridge the affective gap by leveraging four key attributes: brightness (Attribute 1), colorfulness (Attribute 2), scene context (Attribute 3), and facial expressions (Attribute 4). By fusing and jointly training all aspects of attribute recognition and visual emotion analysis, A4Net aims to provide a better insight into emotional content in images. Experimental results show the effectiveness of A4Net, showcasing competitive performance compared to state-of-the-art methods across diverse visual emotion datasets. Furthermore, visualizations of activation maps generated by A4Net offer insights into its ability to generalize across different visual emotion datasets.

Counters are generally in the form of users, number of pages, number of websites, number of tweets, etc. In reality, it is a non-trivial quest to determine the memory size of the internet. The situation becomes more challenging if we consider the deep web, which is usually estimated to be much larger than the visible web. Nevertheless, the indeterministic characteristic of the memory size of the internet, the number is bound to be large and ever-growing. The amount of data presents unprecedented opportunities for data mining and information extraction from the web. This has proven to be true given the number of scientific papers and research based on data from the web. However, the web is unstructured. Previous tentatives to apply a machine-readable structure [1] to the web have failed to become large-scale standards.

Summarization significantly impacts sentiment analysis across languages with diverse morphologies. This study examines extractive and abstractive summarization effects on sentiment classification in English, German, French, Spanish, Italian, Finnish, Hungarian, and Arabic. We assess sentiment shifts post-summarization using multilingual transformers (mBERT, XLM-RoBERTa, T5, and BART) and language-specific models (FinBERT, AraBERT). Results show extractive summarization better preserves sentiment, especially in morphologically complex languages, while abstractive summarization improves readability but introduces sentiment distortion, affecting sentiment accuracy. Languages with rich inflectional morphology, such as Finnish, Hungarian, and Arabic, experience greater accuracy drops than English or German. Findings emphasize the need for language-specific adaptations in sentiment analysis and propose a hybrid summarization approach balancing readability and sentiment preservation. These insights benefit multilingual sentiment applications, including social media monitoring, market analysis, and cross-lingual opinion mining.

The sentiment analysis task in Tamil-English code-mixed texts has been explored using advanced transformer-based models. Challenges from grammatical inconsistencies, orthographic variations, and phonetic ambiguities have been addressed. The limitations of existing datasets and annotation gaps have been examined, emphasizing the need for larger and more diverse corpora. Transformer architectures, including XLM-RoBERTa, mT5, IndicBERT, and RemBERT, have been evaluated in low-resource, code-mixed environments. Performance metrics have been analyzed, highlighting the effectiveness of specific models in handling multilingual sentiment classification. The findings suggest that further advancements in data augmentation, phonetic normalization, and hybrid modeling approaches are required to enhance accuracy. Future research directions for improving sentiment analysis in code-mixed texts have been proposed.

Central bank communication plays a critical role in shaping economic expectations and monetary policy effectiveness. This study applies supervised machine learning techniques to classify the sentiment of press releases from the Bank of Thailand, addressing gaps in research that primarily focus on lexicon-based approaches. My findings show that supervised learning can be an effective method, even with smaller datasets, and serves as a starting point for further automation. However, achieving higher accuracy and better generalization requires a substantial amount of labeled data, which is time-consuming and demands expertise. Using models such as Na\"ive Bayes, Random Forest and SVM, this study demonstrates the applicability of machine learning for central bank sentiment analysis, with English-language communications from the Thai Central Bank as a case study.