Social robots are robots that are designed specifically to interact with their human users [14] for example by using spoken dialogue. For social robots, the interaction with humans plays a crucial role [7, 27], for example in the context of elderly care [15] or education [9]. Robots that use speech as a main mode of interaction do not only need to understand the user's utterances, but also need to select appropriate responses given the context. Dialogue management (DM), according to Traum and Larsson [88], is the part of a dialogue system that performs four key functions: 1) it maintains and updates the context of the dialogue, 2) it includes the context of the utterance for interpretation of input, 3) it selects the timing and content of the next utterance, and 4) it coordinates with (non-)dialogue modules. In spoken dialogue systems, the dialogue manager receives its input from a natural language understanding (NLU) module and forwards its results to a natural language generation (NLG) module, which then generates the output (see Figure 1). In contrast to general DM, DM in human-robot interaction (HRI) has to also consider and manage the complexity added by social robots (see Figure 1). The concentric circles of the figure describe decisions that have to be made when designing a dialogue manager for human-robot interaction. From each circle, one or more options can be chosen and combined with each other.

Pre-trained models for Czech Natural Language Processing are often evaluated on purely linguistic tasks (POS tagging, parsing, NER) and relatively simple classification tasks such as sentiment classification or article classification from a single news source. As an alternative, we present CZEch~NEws~Classification~dataset (CZE-NEC), one of the largest Czech classification datasets, composed of news articles from various sources spanning over twenty years, which allows a more rigorous evaluation of such models. We define four classification tasks: news source, news category, inferred author's gender, and day of the week. To verify the task difficulty, we conducted a human evaluation, which revealed that human performance lags behind strong machine-learning baselines built upon pre-trained transformer models. Furthermore, we show that language-specific pre-trained encoder analysis outperforms selected commercially available large-scale generative language models.

Despite advancements in conversational AI, language models encounter challenges to handle diverse conversational tasks, and existing dialogue dataset collections often lack diversity and comprehensiveness. To tackle these issues, we introduce DialogStudio: the largest and most diverse collection of dialogue datasets, unified under a consistent format while preserving their original information. Our collection encompasses data from open-domain dialogues, task-oriented dialogues, natural language understanding, conversational recommendation, dialogue summarization, and knowledge-grounded dialogues, making it an incredibly rich and diverse resource for dialogue research and model training. To further enhance the utility of DialogStudio, we identify the licenses for each dataset and design domain-aware prompts for selected dialogues to facilitate instruction-aware fine-tuning. Furthermore, we develop conversational AI models using the dataset collection, and our experiments in both zero-shot and few-shot learning scenarios demonstrate the superiority of DialogStudio. To improve transparency and support dataset and task-based research, as well as language model pre-training, all datasets, licenses, codes, and models associated with DialogStudio are made publicly accessible at https://github.com/salesforce/DialogStudio

While state-of-the-art NLP models have demonstrated excellent performance for aspect based sentiment analysis (ABSA), substantial evidence has been presented on their lack of robustness. This is especially manifested as significant degradation in performance when faced with out-of-distribution data. Recent solutions that rely on counterfactually augmented datasets show promising results, but they are inherently limited because of the lack of access to explicit causal structure. In this paper, we present an alternative approach that relies on non-counterfactual data augmentation. Our proposal instead relies on using noisy, cost-efficient data augmentations that preserve semantics associated with the target aspect. Our approach then relies on modelling invariances between different versions of the data to improve robustness. A comprehensive suite of experiments shows that our proposal significantly improves upon strong pre-trained baselines on both standard and robustness-specific datasets. Our approach further establishes a new state-of-the-art on the ABSA robustness benchmark and transfers well across domains.

We analyze sentiment analysis and toxicity detection models to detect the presence of explicit bias against people with disability (PWD). We employ the bias identification framework of Perturbation Sensitivity Analysis to examine conversations related to PWD on social media platforms, specifically Twitter and Reddit, in order to gain insight into how disability bias is disseminated in real-world social settings. We then create the \textit{Bias Identification Test in Sentiment} (BITS) corpus to quantify explicit disability bias in any sentiment analysis and toxicity detection models. Our study utilizes BITS to uncover significant biases in four open AIaaS (AI as a Service) sentiment analysis tools, namely TextBlob, VADER, Google Cloud Natural Language API, DistilBERT and two toxicity detection models, namely two versions of Toxic-BERT. Our findings indicate that all of these models exhibit statistically significant explicit bias against PWD.

Dialogue-based human-AI collaboration can revolutionize collaborative problem-solving, creative exploration, and social support. To realize this goal, the development of automated agents proficient in skills such as negotiating, following instructions, establishing common ground, and progressing shared tasks is essential. This survey begins by reviewing the evolution of dialogue management paradigms in collaborative dialogue systems, from traditional handcrafted and information-state based methods to AI planning-inspired approaches. It then shifts focus to contemporary data-driven dialogue management techniques, which seek to transfer deep learning successes from form-filling and open-domain settings to collaborative contexts. The paper proceeds to analyze a selected set of recent works that apply neural approaches to collaborative dialogue management, spotlighting prevailing trends in the field. This survey hopes to provide foundational background for future advancements in collaborative dialogue management, particularly as the dialogue systems community continues to embrace the potential of large language models.

Topic models are a class of unsupervised learning algorithms for detecting the semantic structure within a text corpus. Together with a subsequent dimensionality reduction algorithm, topic models can be used for deriving spatializations for text corpora as two-dimensional scatter plots, reflecting semantic similarity between the documents and supporting corpus analysis. Although the choice of the topic model, the dimensionality reduction, and their underlying hyperparameters significantly impact the resulting layout, it is unknown which particular combinations result in high-quality layouts with respect to accuracy and perception metrics. To investigate the effectiveness of topic models and dimensionality reduction methods for the spatialization of corpora as two-dimensional scatter plots (or basis for landscape-type visualizations), we present a large-scale, benchmark-based computational evaluation. Our evaluation consists of (1) a set of corpora, (2) a set of layout algorithms that are combinations of topic models and dimensionality reductions, and (3) quality metrics for quantifying the resulting layout. The corpora are given as document-term matrices, and each document is assigned to a thematic class. The chosen metrics quantify the preservation of local and global properties and the perceptual effectiveness of the two-dimensional scatter plots. By evaluating the benchmark on a computing cluster, we derived a multivariate dataset with over 45 000 individual layouts and corresponding quality metrics. Based on the results, we propose guidelines for the effective design of text spatializations that are based on topic models and dimensionality reductions. As a main result, we show that interpretable topic models are beneficial for capturing the structure of text corpora. We furthermore recommend the use of t-SNE as a subsequent dimensionality reduction.

Much unstructured data has been produced with the growth of the Internet and social media. A significant volume of textual data includes users' opinions about products in online stores and social media. By exploring and categorizing them, helpful information can be acquired, including customer satisfaction, user feedback about a particular event, predicting the sale of a specific product, and other similar cases. In this paper, we present an approach for sentiment analysis with a deep learning model and use it to recommend products. A two-channel convolutional neural network model has been used for opinion mining, which has five layers and extracts essential features from the data. We increased the number of comments by applying the SMOTE algorithm to the initial dataset and balanced the data. Then we proceed to cluster the aspects. We also assign a weight to each cluster using tensor decomposition algorithms that improve the recommender system's performance. Our proposed method has reached 91.6% accuracy, significantly improved compared to previous aspect-based approaches.

Sharing ideas through communication with peers is the primary mode of human interaction. Consequently, extensive research has been conducted in the area of conversational AI, leading to an increase in the availability and diversity of conversational tasks, datasets, and methods. However, with numerous tasks being explored simultaneously, the current landscape of conversational AI becomes fragmented. Therefore, initiating a well-thought-out model for a dialogue agent can pose significant challenges for a practitioner. Towards highlighting the critical ingredients needed for a practitioner to design a dialogue agent from scratch, the current study provides a comprehensive overview of the primary characteristics of a dialogue agent, the supporting tasks, their corresponding open-domain datasets, and the methods used to benchmark these datasets. We observe that different methods have been used to tackle distinct dialogue tasks. However, building separate models for each task is costly and does not leverage the correlation among the several tasks of a dialogue agent. As a result, recent trends suggest a shift towards building unified foundation models. To this end, we propose UNIT, a UNified dIalogue dataseT constructed from conversations of existing datasets for different dialogue tasks capturing the nuances for each of them. We also examine the evaluation strategies used to measure the performance of dialogue agents and highlight the scope for future research in the area of conversational AI.

Applications that could benefit from automatic understanding of human-human conversations often come with challenges associated with private information in real-world data such as call center or clinical conversations. Working with protected data also increases costs of annotation, which limits technology development. To address these challenges, we propose DIALGEN, a human-in-the-loop semi-automated dialogue generation framework. DIALGEN uses a language model (ChatGPT) that can follow schema and style specifications to produce fluent conversational text, generating a complex conversation through iteratively generating subdialogues and using human feedback to correct inconsistencies or redirect the flow. In experiments on structured summarization of agent-client information gathering calls, framed as dialogue state tracking, we show that DIALGEN data enables significant improvement in model performance.