Dialogue-based human-AI collaboration can revolutionize collaborative problem-solving, creative exploration, and social support. To realize this goal, the development of automated agents proficient in skills such as negotiating, following instructions, establishing common ground, and progressing shared tasks is essential. This survey begins by reviewing the evolution of dialogue management paradigms in collaborative dialogue systems, from traditional handcrafted and information-state based methods to AI planning-inspired approaches. It then shifts focus to contemporary data-driven dialogue management techniques, which seek to transfer deep learning successes from form-filling and open-domain settings to collaborative contexts. The paper proceeds to analyze a selected set of recent works that apply neural approaches to collaborative dialogue management, spotlighting prevailing trends in the field. This survey hopes to provide foundational background for future advancements in collaborative dialogue management, particularly as the dialogue systems community continues to embrace the potential of large language models.

Topic models are a class of unsupervised learning algorithms for detecting the semantic structure within a text corpus. Together with a subsequent dimensionality reduction algorithm, topic models can be used for deriving spatializations for text corpora as two-dimensional scatter plots, reflecting semantic similarity between the documents and supporting corpus analysis. Although the choice of the topic model, the dimensionality reduction, and their underlying hyperparameters significantly impact the resulting layout, it is unknown which particular combinations result in high-quality layouts with respect to accuracy and perception metrics. To investigate the effectiveness of topic models and dimensionality reduction methods for the spatialization of corpora as two-dimensional scatter plots (or basis for landscape-type visualizations), we present a large-scale, benchmark-based computational evaluation. Our evaluation consists of (1) a set of corpora, (2) a set of layout algorithms that are combinations of topic models and dimensionality reductions, and (3) quality metrics for quantifying the resulting layout. The corpora are given as document-term matrices, and each document is assigned to a thematic class. The chosen metrics quantify the preservation of local and global properties and the perceptual effectiveness of the two-dimensional scatter plots. By evaluating the benchmark on a computing cluster, we derived a multivariate dataset with over 45 000 individual layouts and corresponding quality metrics. Based on the results, we propose guidelines for the effective design of text spatializations that are based on topic models and dimensionality reductions. As a main result, we show that interpretable topic models are beneficial for capturing the structure of text corpora. We furthermore recommend the use of t-SNE as a subsequent dimensionality reduction.

Much unstructured data has been produced with the growth of the Internet and social media. A significant volume of textual data includes users' opinions about products in online stores and social media. By exploring and categorizing them, helpful information can be acquired, including customer satisfaction, user feedback about a particular event, predicting the sale of a specific product, and other similar cases. In this paper, we present an approach for sentiment analysis with a deep learning model and use it to recommend products. A two-channel convolutional neural network model has been used for opinion mining, which has five layers and extracts essential features from the data. We increased the number of comments by applying the SMOTE algorithm to the initial dataset and balanced the data. Then we proceed to cluster the aspects. We also assign a weight to each cluster using tensor decomposition algorithms that improve the recommender system's performance. Our proposed method has reached 91.6% accuracy, significantly improved compared to previous aspect-based approaches.

Sharing ideas through communication with peers is the primary mode of human interaction. Consequently, extensive research has been conducted in the area of conversational AI, leading to an increase in the availability and diversity of conversational tasks, datasets, and methods. However, with numerous tasks being explored simultaneously, the current landscape of conversational AI becomes fragmented. Therefore, initiating a well-thought-out model for a dialogue agent can pose significant challenges for a practitioner. Towards highlighting the critical ingredients needed for a practitioner to design a dialogue agent from scratch, the current study provides a comprehensive overview of the primary characteristics of a dialogue agent, the supporting tasks, their corresponding open-domain datasets, and the methods used to benchmark these datasets. We observe that different methods have been used to tackle distinct dialogue tasks. However, building separate models for each task is costly and does not leverage the correlation among the several tasks of a dialogue agent. As a result, recent trends suggest a shift towards building unified foundation models. To this end, we propose UNIT, a UNified dIalogue dataseT constructed from conversations of existing datasets for different dialogue tasks capturing the nuances for each of them. We also examine the evaluation strategies used to measure the performance of dialogue agents and highlight the scope for future research in the area of conversational AI.

Applications that could benefit from automatic understanding of human-human conversations often come with challenges associated with private information in real-world data such as call center or clinical conversations. Working with protected data also increases costs of annotation, which limits technology development. To address these challenges, we propose DIALGEN, a human-in-the-loop semi-automated dialogue generation framework. DIALGEN uses a language model (ChatGPT) that can follow schema and style specifications to produce fluent conversational text, generating a complex conversation through iteratively generating subdialogues and using human feedback to correct inconsistencies or redirect the flow. In experiments on structured summarization of agent-client information gathering calls, framed as dialogue state tracking, we show that DIALGEN data enables significant improvement in model performance.

Customer feedback is invaluable to companies as they refine their products. Monitoring customer feedback can be automated with Aspect Level Sentiment Classification (ALSC) which allows us to analyse specific aspects of the products in reviews. Large Language Models (LLMs) are the heart of many state-of-the-art ALSC solutions, but they perform poorly in some scenarios requiring Coreference Resolution (CR). In this work, we propose a framework to improve an LLM's performance on CR-containing reviews by fine tuning on highly inferential tasks. We show that the performance improvement is likely attributed to the improved model CR ability. We also release a new dataset that focuses on CR in ALSC.

Traditional end-to-end task-oriented dialog systems first convert dialog context into belief state and action state before generating the system response. The system response performance is significantly affected by the quality of the belief state and action state. We first explore what dialog context representation is beneficial to improving the quality of the belief state and action state, which further enhances the generated response quality. To tackle our exploration, we propose Mars, an end-to-end task-oriented dialog system with two contrastive learning strategies to model the relationship between dialog context and belief/action state representations. Empirical results show dialog context representations, which are more different from semantic state representations, are more conducive to multi-turn task-oriented dialog. Moreover, our proposed Mars achieves state-of-the-art performance on the MultiWOZ 2.0, CamRest676, and CrossWOZ.

SimpleMTOD is a simple language model which recasts several sub-tasks in multimodal task-oriented dialogues as sequence prediction tasks. SimpleMTOD is built on a large-scale transformer-based auto-regressive architecture, which has already proven to be successful in uni-modal task-oriented dialogues, and effectively leverages transfer learning from pre-trained GPT-2. In-order to capture the semantics of visual scenes, we introduce both local and de-localized tokens for objects within a scene. De-localized tokens represent the type of an object rather than the specific object itself and so possess a consistent meaning across the dataset. SimpleMTOD achieves a state-of-the-art BLEU score (0.327) in the Response Generation sub-task of the SIMMC 2.0 test-std dataset while performing on par in other multimodal sub-tasks: Disambiguation, Coreference Resolution, and Dialog State Tracking. This is despite taking a minimalist approach for extracting visual (and non-visual) information. In addition the model does not rely on task-specific architectural changes such as classification heads.

The previous work on controllable text generation is organized using a new schema we provide in this study. Seven components make up the schema, and each one is crucial to the creation process. To accomplish controlled generation for scientific literature, we describe the various modulation strategies utilised to modulate each of the seven components. We also offer a theoretical study and qualitative examination of these methods. This insight makes possible new architectures based on combinations of these components. Future research will compare these methods empirically to learn more about their strengths and utility.

Time pressure and topic negotiation may impose constraints on how people leverage discourse relations (DRs) in spontaneous conversational contexts. In this work, we adapt a system of DRs for written language to spontaneous dialogue using crowdsourced annotations from novice annotators. We then test whether discourse relations are used differently across several types of multi-utterance contexts. We compare the patterns of DR annotation within and across speakers and within and across turns. Ultimately, we find that different discourse contexts produce distinct distributions of discourse relations, with single-turn annotations creating the most uncertainty for annotators. Additionally, we find that the discourse relation annotations are of sufficient quality to predict from embeddings of discourse units.