The context-aware emotional reasoning ability of AI systems, especially in conversations, is of vital importance in applications such as online opinion mining from social media and empathetic dialogue systems. Due to the implicit nature of conveying emotions in many scenarios, commonsense knowledge is widely utilized to enrich utterance semantics and enhance conversation modeling. However, most previous knowledge infusion methods perform empirical knowledge filtering and design highly customized architectures for knowledge interaction with the utterances, which can discard useful knowledge aspects and limit their generalizability to different knowledge sources. Based on these observations, we propose a Bipartite Heterogeneous Graph (BHG) method for enhancing emotional reasoning with commonsense knowledge. In BHG, the extracted context-aware utterance representations and knowledge representations are modeled as heterogeneous nodes. Two more knowledge aggregation node types are proposed to perform automatic knowledge filtering and interaction. BHG-based knowledge infusion can be directly generalized to multi-type and multi-grained knowledge sources. In addition, we propose a Multi-dimensional Heterogeneous Graph Transformer (MHGT) to perform graph reasoning, which can retain unchanged feature spaces and unequal dimensions for heterogeneous node types during inference to prevent unnecessary loss of information. Experiments show that BHG-based methods significantly outperform state-of-the-art knowledge infusion methods and show generalized knowledge infusion ability with higher efficiency. Further analysis proves that previous empirical knowledge filtering methods do not guarantee to provide the most useful knowledge information. Our code is available at: https://github.com/SteveKGYang/BHG.

Many cities around the world are aspiring to become. However, smart initiatives often give little weight to the opinions of average citizens. Social media are one of the most important sources of citizen opinions. This paper presents a prototype of a framework for processing social media posts with municipal decision-making in mind. The framework consists of a sequence of three steps: (1) determining the sentiment polarity of each social media post (2) identifying prevalent topics and mapping these topics to individual posts, and (3) aggregating these two pieces of information into a fuzzy number representing the overall sentiment expressed towards each topic. Optionally, the fuzzy number can be reduced into a tuple of two real numbers indicating the "amount" of positive and negative opinion expressed towards each topic. The framework is demonstrated on tweets published from Ostrava, Czechia over a period of about two months. This application illustrates how fuzzy numbers represent sentiment in a richer way and capture the diversity of opinions expressed on social media.

It has recently become feasible to run personal digital assistants on phones and other personal devices. In this paper we describe a design for a natural language understanding system that runs on device. In comparison to a server-based assistant, this system is more private, more reliable, faster, more expressive, and more accurate. We describe what led to key choices about architecture and technologies. For example, some approaches in the dialog systems literature are difficult to maintain over time in a deployment setting. We hope that sharing learnings from our practical experiences may help inform future work in the research community.

When individuals engage in spoken discourse, various phenomena can be observed that differ from those that are apparent in text-based conversation. While written communication commonly uses a question mark to denote a query, in spoken discourse, queries are frequently indicated by a rising intonation at the end of a sentence. However, numerous speech recognition engines do not append a question mark to recognized queries, presenting a challenge when creating a spoken dialogue system. Specifically, the absence of a question mark at the end of a sentence can impede the generation of appropriate responses to queries in spoken dialogue systems. Hence, we investigate the impact of question marks on dialogue systems, with the results showing that they have a significant impact. Moreover, we analyze specific examples in an effort to determine which types of utterances have the impact on dialogue systems.

Existing work on Multimodal Sentiment Analysis (MSA) utilizes multimodal information for prediction yet unavoidably suffers from fitting the spurious correlations between multimodal features and sentiment labels. For example, if most videos with a blue background have positive labels in a dataset, the model will rely on such correlations for prediction, while "blue background" is not a sentiment-related feature. To address this problem, we define a general debiasing MSA task, which aims to enhance the Out-Of-Distribution (OOD) generalization ability of MSA models by reducing their reliance on spurious correlations. To this end, we propose a general debiasing framework based on Inverse Probability Weighting (IPW), which adaptively assigns small weights to the samples with larger bias (i.e., the severer spurious correlations). The key to this debiasing framework is to estimate the bias of each sample, which is achieved by two steps: 1) disentangling the robust features and biased features in each modality, and 2) utilizing the biased features to estimate the bias. Finally, we employ IPW to reduce the effects of large-biased samples, facilitating robust feature learning for sentiment prediction. To examine the model's generalization ability, we keep the original testing sets on two benchmarks and additionally construct multiple unimodal and multimodal OOD testing sets. The empirical results demonstrate the superior generalization ability of our proposed framework. We have released the code and data to facilitate the reproduction https://github.com/Teng-Sun/GEAR.

In this work, we study dialogue scenarios that start from chit-chat but eventually switch to task-related services, and investigate how a unified dialogue model, which can engage in both chit-chat and task-oriented dialogues, takes the initiative during the dialogue mode transition from chit-chat to task-oriented in a coherent and cooperative manner. We firstly build a {transition info extractor} (TIE) that keeps track of the preceding chit-chat interaction and detects the potential user intention to switch to a task-oriented service. Meanwhile, in the unified model, a {transition sentence generator} (TSG) is extended through efficient Adapter tuning and transition prompt learning. When the TIE successfully finds task-related information from the preceding chit-chat, such as a transition domain, then the TSG is activated automatically in the unified model to initiate this transition by generating a transition sentence under the guidance of transition information extracted by TIE. The experimental results show promising performance regarding the proactive transitions. We achieve an additional large improvement on TIE model by utilizing Conditional Random Fields (CRF). The TSG can flexibly generate transition sentences while maintaining the unified capabilities of normal chit-chat and task-oriented response generation.

Abstractive dialogue summarization generates a concise and fluent summary covering the salient information in a dialogue among two or more interlocutors. It has attracted significant attention in recent years based on the massive emergence of social communication platforms and an urgent requirement for efficient dialogue information understanding and digestion. Different from news or articles in traditional document summarization, dialogues bring unique characteristics and additional challenges, including different language styles and formats, scattered information, flexible discourse structures, and unclear topic boundaries. This survey provides a comprehensive investigation of existing work for abstractive dialogue summarization from scenarios, approaches to evaluations. It categorizes the task into two broad categories according to the type of input dialogues, i.e., open-domain and task-oriented, and presents a taxonomy of existing techniques in three directions, namely, injecting dialogue features, designing auxiliary training tasks and using additional data. A list of datasets under different scenarios and widely-accepted evaluation metrics are summarized for completeness. After that, the trends of scenarios and techniques are summarized, together with deep insights into correlations between extensively exploited features and different scenarios. Based on these analyses, we recommend future directions, including more controlled and complicated scenarios, technical innovations and comparisons, publicly available datasets in special domains, etc. CCS Concepts: Computing methodologies Natural language generation; Discourse, dialogue and pragmatics; General and reference Surveys and overviews.

Aspect-Opinion Pair Extraction (AOPE) from Chinese financial texts is a specialized task in fine-grained text sentiment analysis. The main objective is to extract aspect terms and opinion terms simultaneously from a diverse range of financial texts. Previous studies have mainly focused on developing grid annotation schemes within grid-based models to facilitate this extraction process. However, these methods often rely on character-level (token-level) feature encoding, which may overlook the logical relationships between Chinese characters within words. To address this limitation, we propose a novel method called Graph-based Character-level Grid Tagging Scheme (GCGTS). The GCGTS method explicitly incorporates syntactic structure using Graph Convolutional Networks (GCN) and unifies the encoding of characters within the same syntactic semantic unit (Chinese word level). Additionally, we introduce an image convolutional structure into the grid model to better capture the local relationships between characters within evaluation units. This innovative structure reduces the excessive reliance on pre-trained language models and emphasizes the modeling of structure and local relationships, thereby improving the performance of the model on Chinese financial texts. Through comparative experiments with advanced models such as Synchronous Double-channel Recurrent Network (SDRN) and Grid Tagging Scheme (GTS), the proposed GCGTS model demonstrates significant improvements in performance.

Fine-tuning language models in a downstream task is the standard approach for many state-of-the-art methodologies in the field of NLP. However, when the distribution between the source task and target task drifts, \textit{e.g.}, conversational environments, these gains tend to be diminished. This article proposes a sequence of pre-training steps (a curriculum) guided by "data hacking" and grammar analysis that allows further gradual adaptation between pre-training distributions. In our experiments, we acquire a considerable improvement from our method compared to other known pre-training approaches for the MultiWoZ task.

Many conversational domains require the system to present nuanced information to users. Such systems must follow up what they say to address clarification questions and repair misunderstandings. In this work, we explore this interactive strategy in a referential communication task. Using simulation, we analyze the communication trade-offs between initial presentation and subsequent followup as a function of user clarification strategy, and compare the performance of several baseline strategies to policies derived by reinforcement learning. We find surprising advantages to coherence-based representations of dialogue strategy, which bring minimal data requirements, explainable choices, and strong audit capabilities, but incur little loss in predicted outcomes across a wide range of user models.