In this work, we study dialogue scenarios that start from chit-chat but eventually switch to task-related services, and investigate how a unified dialogue model, which can engage in both chit-chat and task-oriented dialogues, takes the initiative during the dialogue mode transition from chit-chat to task-oriented in a coherent and cooperative manner. We firstly build a {transition info extractor} (TIE) that keeps track of the preceding chit-chat interaction and detects the potential user intention to switch to a task-oriented service. Meanwhile, in the unified model, a {transition sentence generator} (TSG) is extended through efficient Adapter tuning and transition prompt learning. When the TIE successfully finds task-related information from the preceding chit-chat, such as a transition domain, then the TSG is activated automatically in the unified model to initiate this transition by generating a transition sentence under the guidance of transition information extracted by TIE. The experimental results show promising performance regarding the proactive transitions. We achieve an additional large improvement on TIE model by utilizing Conditional Random Fields (CRF). The TSG can flexibly generate transition sentences while maintaining the unified capabilities of normal chit-chat and task-oriented response generation.

Abstractive dialogue summarization generates a concise and fluent summary covering the salient information in a dialogue among two or more interlocutors. It has attracted significant attention in recent years based on the massive emergence of social communication platforms and an urgent requirement for efficient dialogue information understanding and digestion. Different from news or articles in traditional document summarization, dialogues bring unique characteristics and additional challenges, including different language styles and formats, scattered information, flexible discourse structures, and unclear topic boundaries. This survey provides a comprehensive investigation of existing work for abstractive dialogue summarization from scenarios, approaches to evaluations. It categorizes the task into two broad categories according to the type of input dialogues, i.e., open-domain and task-oriented, and presents a taxonomy of existing techniques in three directions, namely, injecting dialogue features, designing auxiliary training tasks and using additional data. A list of datasets under different scenarios and widely-accepted evaluation metrics are summarized for completeness. After that, the trends of scenarios and techniques are summarized, together with deep insights into correlations between extensively exploited features and different scenarios. Based on these analyses, we recommend future directions, including more controlled and complicated scenarios, technical innovations and comparisons, publicly available datasets in special domains, etc. CCS Concepts: Computing methodologies Natural language generation; Discourse, dialogue and pragmatics; General and reference Surveys and overviews.

Aspect-Opinion Pair Extraction (AOPE) from Chinese financial texts is a specialized task in fine-grained text sentiment analysis. The main objective is to extract aspect terms and opinion terms simultaneously from a diverse range of financial texts. Previous studies have mainly focused on developing grid annotation schemes within grid-based models to facilitate this extraction process. However, these methods often rely on character-level (token-level) feature encoding, which may overlook the logical relationships between Chinese characters within words. To address this limitation, we propose a novel method called Graph-based Character-level Grid Tagging Scheme (GCGTS). The GCGTS method explicitly incorporates syntactic structure using Graph Convolutional Networks (GCN) and unifies the encoding of characters within the same syntactic semantic unit (Chinese word level). Additionally, we introduce an image convolutional structure into the grid model to better capture the local relationships between characters within evaluation units. This innovative structure reduces the excessive reliance on pre-trained language models and emphasizes the modeling of structure and local relationships, thereby improving the performance of the model on Chinese financial texts. Through comparative experiments with advanced models such as Synchronous Double-channel Recurrent Network (SDRN) and Grid Tagging Scheme (GTS), the proposed GCGTS model demonstrates significant improvements in performance.

Fine-tuning language models in a downstream task is the standard approach for many state-of-the-art methodologies in the field of NLP. However, when the distribution between the source task and target task drifts, \textit{e.g.}, conversational environments, these gains tend to be diminished. This article proposes a sequence of pre-training steps (a curriculum) guided by "data hacking" and grammar analysis that allows further gradual adaptation between pre-training distributions. In our experiments, we acquire a considerable improvement from our method compared to other known pre-training approaches for the MultiWoZ task.

Many conversational domains require the system to present nuanced information to users. Such systems must follow up what they say to address clarification questions and repair misunderstandings. In this work, we explore this interactive strategy in a referential communication task. Using simulation, we analyze the communication trade-offs between initial presentation and subsequent followup as a function of user clarification strategy, and compare the performance of several baseline strategies to policies derived by reinforcement learning. We find surprising advantages to coherence-based representations of dialogue strategy, which bring minimal data requirements, explainable choices, and strong audit capabilities, but incur little loss in predicted outcomes across a wide range of user models.

The research project aims to apply an integrated approach to natural language processing NLP to satisfaction surveys. It will focus on understanding and extracting relevant information from survey responses, analyzing feelings, and identifying recurring word patterns. NLP techniques will be used to determine emotional polarity, classify responses into positive, negative, or neutral categories, and use opinion mining to highlight participants opinions. This approach will help identify the most relevant aspects for participants and understand their opinions in relation to those specific aspects. A key component of the research project will be the analysis of word patterns in satisfaction survey responses using NPL. This analysis will provide a deeper understanding of feelings, opinions, and themes and trends present in respondents responses. The results obtained from this approach can be used to identify areas for improvement, understand respondents preferences, and make strategic decisions based on analysis to improve respondent satisfaction.

When any extraordinary event takes place in the world wide area, it is the social media that acts as the fastest carrier of the news along with the consequences dealt with that event. One can gather much information through social networks regarding the sentiments, behavior, and opinions of the people. In this paper, we focus mainly on sentiment analysis of twitter data of India which comprises of COVID-19 tweets. We show how Twitter data has been extracted and then run sentimental analysis queries on it. This is helpful to analyze the information in the tweets where opinions are highly unstructured, heterogeneous, and are either positive or negative or neutral in some cases.

Dialogue act annotations are important to improve response generation quality in task-oriented dialogue systems. However, it can be challenging to use dialogue acts to control response generation in a generalizable way because different datasets and tasks may have incompatible annotations. While alternative methods that utilize latent action spaces or reinforcement learning do not require explicit annotations, they may lack interpretability or face difficulties defining task-specific rewards. In this work, we present a novel end-to-end latent dialogue act model (DiactTOD) that represents dialogue acts in a latent space. DiactTOD, when pre-trained on a large corpus, is able to predict and control dialogue acts to generate controllable responses using these latent representations in a zero-shot fashion. Our approach demonstrates state-of-the-art performance across a wide range of experimental settings on the MultiWOZ dataset, including zero-shot, few-shot, and full data fine-tuning with both end-to-end and policy optimization configurations.

Internet Memes remain a challenging form of user-generated content for automated sentiment classification. The availability of labelled memes is a barrier to developing sentiment classifiers of multimodal memes. To address the shortage of labelled memes, we propose to supplement the training of a multimodal meme classifier with unimodal (image-only and text-only) data. In this work, we present a novel variant of supervised intermediate training that uses relatively abundant sentiment-labelled unimodal data. Our results show a statistically significant performance improvement from the incorporation of unimodal text data. Furthermore, we show that the training set of labelled memes can be reduced by 40% without reducing the performance of the downstream model.

Multimodal sentiment analysis has gained significant attention due to the proliferation of multimodal content on social media. However, existing studies in this area rely heavily on large-scale supervised data, which is time-consuming and labor-intensive to collect. Thus, there is a need to address the challenge of few-shot multimodal sentiment analysis. To tackle this problem, we propose a novel method called Multimodal Probabilistic Fusion Prompts (MultiPoint) that leverages diverse cues from different modalities for multimodal sentiment detection in the few-shot scenario. Specifically, we start by introducing a Consistently Distributed Sampling approach called CDS, which ensures that the few-shot dataset has the same category distribution as the full dataset. Unlike previous approaches primarily using prompts based on the text modality, we design unified multimodal prompts to reduce discrepancies between different modalities and dynamically incorporate multimodal demonstrations into the context of each multimodal instance. To enhance the model's robustness, we introduce a probabilistic fusion method to fuse output predictions from multiple diverse prompts for each input. Our extensive experiments on six datasets demonstrate the effectiveness of our approach. First, our method outperforms strong baselines in the multimodal few-shot setting. Furthermore, under the same amount of data (1% of the full dataset), our CDS-based experimental results significantly outperform those based on previously sampled datasets constructed from the same number of instances of each class.