The exponential growth of online social network platforms and applications has led to a staggering volume of user-generated textual content, including comments and reviews. Consequently, users often face difficulties in extracting valuable insights or relevant information from such content. To address this challenge, machine learning and natural language processing algorithms have been deployed to analyze the vast amount of textual data available online. In recent years, topic modeling techniques have gained significant popularity in this domain. In this study, we comprehensively examine and compare five frequently used topic modeling methods specifically applied to customer reviews. The methods under investigation are latent semantic analysis (LSA), latent Dirichlet allocation (LDA), non-negative matrix factorization (NMF), pachinko allocation model (PAM), Top2Vec, and BERTopic. By practically demonstrating their benefits in detecting important topics, we aim to highlight their efficacy in real-world scenarios. To evaluate the performance of these topic modeling methods, we carefully select two textual datasets. The evaluation is based on standard statistical evaluation metrics such as topic coherence score. Our findings reveal that BERTopic consistently yield more meaningful extracted topics and achieve favorable results.

End-to-end task-oriented dialogue (TOD) systems have achieved promising performance by leveraging sophisticated natural language understanding and natural language generation capabilities of pre-trained models. This work enables the TOD systems with more flexibility through a simple cache. The cache provides the flexibility to dynamically update the TOD systems and handle both existing and unseen dialogue scenarios. Towards this end, we first fine-tune a retrieval module to effectively retrieve the most relevant information entries from the cache. We then train end-to-end TOD models that can refer to and ground on both dialogue history and retrieved information during TOD generation. The cache is straightforward to construct, and the backbone models of TOD systems are compatible with existing pre-trained generative models. Extensive experiments demonstrate the superior performance of our framework, with a notable improvement in non-empty joint goal accuracy by 6.7% compared to strong baselines.

Aspect-based sentiment analysis (ABSA) aims at extracting opinionated aspect terms in review texts and determining their sentiment polarities, which is widely studied in both academia and industry. As a fine-grained classification task, the annotation cost is extremely high. Domain adaptation is a popular solution to alleviate the data deficiency issue in new domains by transferring common knowledge across domains. Most cross-domain ABSA studies are based on structure correspondence learning (SCL), and use pivot features to construct auxiliary tasks for narrowing down the gap between domains. However, their pivot-based auxiliary tasks can only transfer knowledge of aspect terms but not sentiment, limiting the performance of existing models. In this work, we propose a novel Syntax-guided Domain Adaptation Model, named SDAM, for more effective cross-domain ABSA. SDAM exploits syntactic structure similarities for building pseudo training instances, during which aspect terms of target domain are explicitly related to sentiment polarities. Besides, we propose a syntax-based BERT mask language model for further capturing domain-invariant features. Finally, to alleviate the sentiment inconsistency issue in multi-gram aspect terms, we introduce a span-based joint aspect term and sentiment analysis module into the cross-domain End2End ABSA. Experiments on five benchmark datasets show that our model consistently outperforms the state-of-the-art baselines with respect to Micro-F1 metric for the cross-domain End2End ABSA task.

The joint task of Dialog Sentiment Classification (DSC) and Act Recognition (DAR) aims to predict the sentiment label and act label for each utterance in a dialog simultaneously. However, current methods encode the dialog context in only one direction, which limits their ability to thoroughly comprehend the context. Moreover, these methods overlook the explicit correlations between sentiment and act labels, which leads to an insufficient ability to capture rich sentiment and act clues and hinders effective and accurate reasoning. To address these issues, we propose a Bi-directional Multi-hop Inference Model (BMIM) that leverages a feature selection network and a bi-directional multi-hop inference network to iteratively extract and integrate rich sentiment and act clues in a bi-directional manner. We also employ contrastive learning and dual learning to explicitly model the correlations of sentiment and act labels. Our experiments on two widely-used datasets show that BMIM outperforms state-of-the-art baselines by at least 2.6% on F1 score in DAR and 1.4% on F1 score in DSC. Additionally, Our proposed model not only improves the performance but also enhances the interpretability of the joint sentiment and act prediction task.

Dialogue systems need to deal with the unpredictability of user intents to track dialogue state and the heterogeneity of slots to understand user preferences. In this paper we investigate the hypothesis that solving these challenges as one unified model will allow the transfer of parameter support data across the different tasks. The proposed principled model is based on a Transformer encoder, trained on multiple tasks, and leveraged by a rich input that conditions the model on the target inferences. Conditioning the Transformer encoder on multiple target inferences over the same corpus, i.e., intent and multiple slot types, allows learning richer language interactions than a single-task model would be able to. In fact, experimental results demonstrate that conditioning the model on an increasing number of dialogue inference tasks leads to improved results: on the MultiWOZ dataset, the joint intent and slot detection can be improved by 3.2\% by conditioning on intent, 10.8\% by conditioning on slot and 14.4\% by conditioning on both intent and slots. Moreover, on real conversations with Farfetch costumers, the proposed conditioned BERT can achieve high joint-goal and intent detection performance throughout a dialogue.

The context-aware emotional reasoning ability of AI systems, especially in conversations, is of vital importance in applications such as online opinion mining from social media and empathetic dialogue systems. Due to the implicit nature of conveying emotions in many scenarios, commonsense knowledge is widely utilized to enrich utterance semantics and enhance conversation modeling. However, most previous knowledge infusion methods perform empirical knowledge filtering and design highly customized architectures for knowledge interaction with the utterances, which can discard useful knowledge aspects and limit their generalizability to different knowledge sources. Based on these observations, we propose a Bipartite Heterogeneous Graph (BHG) method for enhancing emotional reasoning with commonsense knowledge. In BHG, the extracted context-aware utterance representations and knowledge representations are modeled as heterogeneous nodes. Two more knowledge aggregation node types are proposed to perform automatic knowledge filtering and interaction. BHG-based knowledge infusion can be directly generalized to multi-type and multi-grained knowledge sources. In addition, we propose a Multi-dimensional Heterogeneous Graph Transformer (MHGT) to perform graph reasoning, which can retain unchanged feature spaces and unequal dimensions for heterogeneous node types during inference to prevent unnecessary loss of information. Experiments show that BHG-based methods significantly outperform state-of-the-art knowledge infusion methods and show generalized knowledge infusion ability with higher efficiency. Further analysis proves that previous empirical knowledge filtering methods do not guarantee to provide the most useful knowledge information. Our code is available at: https://github.com/SteveKGYang/BHG.

Many cities around the world are aspiring to become. However, smart initiatives often give little weight to the opinions of average citizens. Social media are one of the most important sources of citizen opinions. This paper presents a prototype of a framework for processing social media posts with municipal decision-making in mind. The framework consists of a sequence of three steps: (1) determining the sentiment polarity of each social media post (2) identifying prevalent topics and mapping these topics to individual posts, and (3) aggregating these two pieces of information into a fuzzy number representing the overall sentiment expressed towards each topic. Optionally, the fuzzy number can be reduced into a tuple of two real numbers indicating the "amount" of positive and negative opinion expressed towards each topic. The framework is demonstrated on tweets published from Ostrava, Czechia over a period of about two months. This application illustrates how fuzzy numbers represent sentiment in a richer way and capture the diversity of opinions expressed on social media.

It has recently become feasible to run personal digital assistants on phones and other personal devices. In this paper we describe a design for a natural language understanding system that runs on device. In comparison to a server-based assistant, this system is more private, more reliable, faster, more expressive, and more accurate. We describe what led to key choices about architecture and technologies. For example, some approaches in the dialog systems literature are difficult to maintain over time in a deployment setting. We hope that sharing learnings from our practical experiences may help inform future work in the research community.

When individuals engage in spoken discourse, various phenomena can be observed that differ from those that are apparent in text-based conversation. While written communication commonly uses a question mark to denote a query, in spoken discourse, queries are frequently indicated by a rising intonation at the end of a sentence. However, numerous speech recognition engines do not append a question mark to recognized queries, presenting a challenge when creating a spoken dialogue system. Specifically, the absence of a question mark at the end of a sentence can impede the generation of appropriate responses to queries in spoken dialogue systems. Hence, we investigate the impact of question marks on dialogue systems, with the results showing that they have a significant impact. Moreover, we analyze specific examples in an effort to determine which types of utterances have the impact on dialogue systems.

Existing work on Multimodal Sentiment Analysis (MSA) utilizes multimodal information for prediction yet unavoidably suffers from fitting the spurious correlations between multimodal features and sentiment labels. For example, if most videos with a blue background have positive labels in a dataset, the model will rely on such correlations for prediction, while "blue background" is not a sentiment-related feature. To address this problem, we define a general debiasing MSA task, which aims to enhance the Out-Of-Distribution (OOD) generalization ability of MSA models by reducing their reliance on spurious correlations. To this end, we propose a general debiasing framework based on Inverse Probability Weighting (IPW), which adaptively assigns small weights to the samples with larger bias (i.e., the severer spurious correlations). The key to this debiasing framework is to estimate the bias of each sample, which is achieved by two steps: 1) disentangling the robust features and biased features in each modality, and 2) utilizing the biased features to estimate the bias. Finally, we employ IPW to reduce the effects of large-biased samples, facilitating robust feature learning for sentiment prediction. To examine the model's generalization ability, we keep the original testing sets on two benchmarks and additionally construct multiple unimodal and multimodal OOD testing sets. The empirical results demonstrate the superior generalization ability of our proposed framework. We have released the code and data to facilitate the reproduction https://github.com/Teng-Sun/GEAR.