Discourse & Dialogue
The Effects of Political Martyrdom on Election Results: The Assassination of Abe
In developed nations assassinations are rare and thus the impact of such acts on the electoral and political landscape is understudied. In this paper, we focus on Twitter data to examine the effects of Japan's former Primer Minister Abe's assassination on the Japanese House of Councillors elections in 2022. We utilize sentiment analysis and emotion detection together with topic modeling on over 2 million tweets and compare them against tweets during previous election cycles. Our findings indicate that Twitter sentiments were negatively impacted by the event in the short term and that social media attention span has shortened. We also discuss how "necropolitics" affected the outcome of the elections in favor of the deceased's party meaning that there seems to have been an effect of Abe's death on the election outcome though the findings warrant further investigation for conclusive results.. Keywords Japanese House of Councillors Elections; Abe assassination; sentiment analysis ...
Enhancing Self-Disclosure In Neural Dialog Models By Candidate Re-ranking
Soni, Mayank, Cowan, Benjamin, Wade, Vincent
Neural language modelling has progressed the state-of-the-art in different downstream Natural Language Processing (NLP) tasks. One such area is of open-domain dialog modelling, neural dialog models based on GPT-2 such as DialoGPT have shown promising performance in single-turn conversation. However, such (neural) dialog models have been criticized for generating responses which although may have relevance to the previous human response, tend to quickly dissipate human interest and descend into trivial conversation. One reason for such performance is the lack of explicit conversation strategy being employed in human-machine conversation. Humans employ a range of conversation strategies while engaging in a conversation, one such key social strategies is Self-disclosure(SD). A phenomenon of revealing information about one-self to others. Social penetration theory (SPT) proposes that communication between two people moves from shallow to deeper levels as the relationship progresses primarily through self-disclosure. Disclosure helps in creating rapport among the participants engaged in a conversation. In this paper, Self-disclosure enhancement architecture (SDEA) is introduced utilizing Self-disclosure Topic Model (SDTM) during inference stage of a neural dialog model to re-rank response candidates to enhance self-disclosure in single-turn responses from from the model.
From Chatter to Matter: Addressing Critical Steps of Emotion Recognition Learning in Task-oriented Dialogue
Feng, Shutong, Lubis, Nurul, Ruppik, Benjamin, Geishauser, Christian, Heck, Michael, Lin, Hsien-chin, van Niekerk, Carel, Vukovic, Renato, Gašić, Milica
Emotion recognition in conversations (ERC) is a crucial task for building human-like conversational agents. While substantial efforts have been devoted to ERC for chit-chat dialogues, the task-oriented counterpart is largely left unattended. Directly applying chit-chat ERC models to task-oriented dialogues (ToDs) results in suboptimal performance as these models overlook key features such as the correlation between emotions and task completion in ToDs. In this paper, we propose a framework that turns a chit-chat ERC model into a task-oriented one, addressing three critical aspects: data, features and objective. First, we devise two ways of augmenting rare emotions to improve ERC performance. Second, we use dialogue states as auxiliary features to incorporate key information from the goal of the user. Lastly, we leverage a multi-aspect emotion definition in ToDs to devise a multi-task learning objective and a novel emotion-distance weighted loss function. Our framework yields significant improvements for a range of chit-chat ERC models on EmoWOZ, a large-scale dataset for user emotion in ToDs. We further investigate the generalisability of the best resulting model to predict user satisfaction in different ToD datasets. A comparison with supervised baselines shows a strong zero-shot capability, highlighting the potential usage of our framework in wider scenarios.
PyABSA: A Modularized Framework for Reproducible Aspect-based Sentiment Analysis
Yang, Heng, Zhang, Chen, Li, Ke
The advancement of aspect-based sentiment analysis (ABSA) has urged the lack of a user-friendly framework that can largely lower the difficulty of reproducing state-of-the-art ABSA performance, especially for beginners. To meet the demand, we present \our, a modularized framework built on PyTorch for reproducible ABSA. To facilitate ABSA research, PyABSA supports several ABSA subtasks, including aspect term extraction, aspect sentiment classification, and end-to-end aspect-based sentiment analysis. Concretely, PyABSA integrates 29 models and 26 datasets. With just a few lines of code, the result of a model on a specific dataset can be reproduced. With a modularized design, PyABSA can also be flexibly extended to considered models, datasets, and other related tasks. Besides, PyABSA highlights its data augmentation and annotation features, which significantly address data scarcity. All are welcome to have a try at \url{https://github.com/yangheng95/PyABSA}.
Aspect-oriented Opinion Alignment Network for Aspect-Based Sentiment Classification
Liu, Xueyi, Hou, Rui, Gan, Yanglei, Luo, Da, Li, Changlin, Shi, Xiaojun, Liu, Qiao
Aspect-based sentiment classification is a crucial problem in fine-grained sentiment analysis, which aims to predict the sentiment polarity of the given aspect according to its context. Previous works have made remarkable progress in leveraging attention mechanism to extract opinion words for different aspects. However, a persistent challenge is the effective management of semantic mismatches, which stem from attention mechanisms that fall short in adequately aligning opinions words with their corresponding aspect in multi-aspect sentences. To address this issue, we propose a novel Aspect-oriented Opinion Alignment Network (AOAN) to capture the contextual association between opinion words and the corresponding aspect. Specifically, we first introduce a neighboring span enhanced module which highlights various compositions of neighboring words and given aspects. In addition, we design a multi-perspective attention mechanism that align relevant opinion information with respect to the given aspect. Extensive experiments on three benchmark datasets demonstrate that our model achieves state-of-the-art results. The source code is available at https://github.com/AONE-NLP/ABSA-AOAN.
Exploring the Power of Topic Modeling Techniques in Analyzing Customer Reviews: A Comparative Analysis
The exponential growth of online social network platforms and applications has led to a staggering volume of user-generated textual content, including comments and reviews. Consequently, users often face difficulties in extracting valuable insights or relevant information from such content. To address this challenge, machine learning and natural language processing algorithms have been deployed to analyze the vast amount of textual data available online. In recent years, topic modeling techniques have gained significant popularity in this domain. In this study, we comprehensively examine and compare five frequently used topic modeling methods specifically applied to customer reviews. The methods under investigation are latent semantic analysis (LSA), latent Dirichlet allocation (LDA), non-negative matrix factorization (NMF), pachinko allocation model (PAM), Top2Vec, and BERTopic. By practically demonstrating their benefits in detecting important topics, we aim to highlight their efficacy in real-world scenarios. To evaluate the performance of these topic modeling methods, we carefully select two textual datasets. The evaluation is based on standard statistical evaluation metrics such as topic coherence score. Our findings reveal that BERTopic consistently yield more meaningful extracted topics and achieve favorable results.
Enhancing Performance on Seen and Unseen Dialogue Scenarios using Retrieval-Augmented End-to-End Task-Oriented System
Zhang, Jianguo, Roller, Stephen, Qian, Kun, Liu, Zhiwei, Meng, Rui, Heinecke, Shelby, Wang, Huan, Savarese, Silvio, Xiong, Caiming
End-to-end task-oriented dialogue (TOD) systems have achieved promising performance by leveraging sophisticated natural language understanding and natural language generation capabilities of pre-trained models. This work enables the TOD systems with more flexibility through a simple cache. The cache provides the flexibility to dynamically update the TOD systems and handle both existing and unseen dialogue scenarios. Towards this end, we first fine-tune a retrieval module to effectively retrieve the most relevant information entries from the cache. We then train end-to-end TOD models that can refer to and ground on both dialogue history and retrieved information during TOD generation. The cache is straightforward to construct, and the backbone models of TOD systems are compatible with existing pre-trained generative models. Extensive experiments demonstrate the superior performance of our framework, with a notable improvement in non-empty joint goal accuracy by 6.7% compared to strong baselines.
Syntax-Guided Domain Adaptation for Aspect-based Sentiment Analysis
Dong, Anguo, Gao, Cuiyun, Jia, Yan, Liao, Qing, Wang, Xuan, Wang, Lei, Xiao, Jing
Aspect-based sentiment analysis (ABSA) aims at extracting opinionated aspect terms in review texts and determining their sentiment polarities, which is widely studied in both academia and industry. As a fine-grained classification task, the annotation cost is extremely high. Domain adaptation is a popular solution to alleviate the data deficiency issue in new domains by transferring common knowledge across domains. Most cross-domain ABSA studies are based on structure correspondence learning (SCL), and use pivot features to construct auxiliary tasks for narrowing down the gap between domains. However, their pivot-based auxiliary tasks can only transfer knowledge of aspect terms but not sentiment, limiting the performance of existing models. In this work, we propose a novel Syntax-guided Domain Adaptation Model, named SDAM, for more effective cross-domain ABSA. SDAM exploits syntactic structure similarities for building pseudo training instances, during which aspect terms of target domain are explicitly related to sentiment polarities. Besides, we propose a syntax-based BERT mask language model for further capturing domain-invariant features. Finally, to alleviate the sentiment inconsistency issue in multi-gram aspect terms, we introduce a span-based joint aspect term and sentiment analysis module into the cross-domain End2End ABSA. Experiments on five benchmark datasets show that our model consistently outperforms the state-of-the-art baselines with respect to Micro-F1 metric for the cross-domain End2End ABSA task.
A Bi-directional Multi-hop Inference Model for Joint Dialog Sentiment Classification and Act Recognition
Zheng, Li, Li, Fei, Chai, Yuyang, Teng, Chong, Ji, Donghong
The joint task of Dialog Sentiment Classification (DSC) and Act Recognition (DAR) aims to predict the sentiment label and act label for each utterance in a dialog simultaneously. However, current methods encode the dialog context in only one direction, which limits their ability to thoroughly comprehend the context. Moreover, these methods overlook the explicit correlations between sentiment and act labels, which leads to an insufficient ability to capture rich sentiment and act clues and hinders effective and accurate reasoning. To address these issues, we propose a Bi-directional Multi-hop Inference Model (BMIM) that leverages a feature selection network and a bi-directional multi-hop inference network to iteratively extract and integrate rich sentiment and act clues in a bi-directional manner. We also employ contrastive learning and dual learning to explicitly model the correlations of sentiment and act labels. Our experiments on two widely-used datasets show that BMIM outperforms state-of-the-art baselines by at least 2.6% on F1 score in DAR and 1.4% on F1 score in DSC. Additionally, Our proposed model not only improves the performance but also enhances the interpretability of the joint sentiment and act prediction task.
Task Conditioned BERT for Joint Intent Detection and Slot-filling
Tavares, Diogo, Azevedo, Pedro, Semedo, David, Sousa, Ricardo, Magalhães, João
Dialogue systems need to deal with the unpredictability of user intents to track dialogue state and the heterogeneity of slots to understand user preferences. In this paper we investigate the hypothesis that solving these challenges as one unified model will allow the transfer of parameter support data across the different tasks. The proposed principled model is based on a Transformer encoder, trained on multiple tasks, and leveraged by a rich input that conditions the model on the target inferences. Conditioning the Transformer encoder on multiple target inferences over the same corpus, i.e., intent and multiple slot types, allows learning richer language interactions than a single-task model would be able to. In fact, experimental results demonstrate that conditioning the model on an increasing number of dialogue inference tasks leads to improved results: on the MultiWOZ dataset, the joint intent and slot detection can be improved by 3.2\% by conditioning on intent, 10.8\% by conditioning on slot and 14.4\% by conditioning on both intent and slots. Moreover, on real conversations with Farfetch costumers, the proposed conditioned BERT can achieve high joint-goal and intent detection performance throughout a dialogue.