Advancements in conversational systems have revolutionized information access, surpassing the limitations of single queries. However, developing dialogue systems requires a large amount of training data, which is a challenge in low-resource domains and languages. Traditional data collection methods like crowd-sourcing are labor-intensive and time-consuming, making them ineffective in this context. Data augmentation (DA) is an affective approach to alleviate the data scarcity problem in conversational systems. This tutorial provides a comprehensive and up-to-date overview of DA approaches in the context of conversational systems. It highlights recent advances in conversation augmentation, open domain and task-oriented conversation generation, and different paradigms of evaluating these models. We also discuss current challenges and future directions in order to help researchers and practitioners to further advance the field in this area.

In this paper we present a technique of NLP to tackle the problem of inference relation (NLI) between pairs of sentences in a target language of choice without a language-specific training dataset. We exploit a generic translation dataset, manually translated, along with two instances of the same pre-trained model - the first to generate sentence embeddings for the source language, and the second fine-tuned over the target language to mimic the first. This technique is known as Knowledge Distillation. The model has been evaluated over machine translated Stanford NLI test dataset, machine translated Multi-Genre NLI test dataset, and manually translated RTE3-ITA test dataset. We also test the proposed architecture over different tasks to empirically demonstrate the generality of the NLI task. The model has been evaluated over the native Italian ABSITA dataset, on the tasks of Sentiment Analysis, Aspect-Based Sentiment Analysis, and Topic Recognition. We emphasise the generality and exploitability of the Knowledge Distillation technique that outperforms other methodologies based on machine translation, even though the former was not directly trained on the data it was tested over.

Sentiment analysis is a crucial task that aims to understand people's emotional states and predict emotional categories based on multimodal information. It consists of several subtasks, such as emotion recognition in conversation (ERC), aspect-based sentiment analysis (ABSA), and multimodal sentiment analysis (MSA). However, unifying all subtasks in sentiment analysis presents numerous challenges, including modality alignment, unified input/output forms, and dataset bias. To address these challenges, we propose a Task-Specific Prompt method to jointly model subtasks and introduce a multimodal generative framework called UniSA. Additionally, we organize the benchmark datasets of main subtasks into a new Sentiment Analysis Evaluation benchmark, SAEval. We design novel pre-training tasks and training methods to enable the model to learn generic sentiment knowledge among subtasks to improve the model's multimodal sentiment perception ability. Our experimental results show that UniSA performs comparably to the state-of-the-art on all subtasks and generalizes well to various subtasks in sentiment analysis.

The successful application of large pre-trained models such as BERT in natural language processing has attracted more attention from researchers. Since the BERT typically acts as an end-to-end black box, classification systems based on it usually have difficulty in interpretation and low robustness. This paper proposes a visual interpretation-based self-improving classification model with a combination of virtual adversarial training (VAT) and BERT models to address the above problems. Specifically, a fine-tuned BERT model is used as a classifier to classify the sentiment of the text. Then, the predicted sentiment classification labels are used as part of the input of another BERT for spam classification via a semi-supervised training manner using VAT. Additionally, visualization techniques, including visualizing the importance of words and normalizing the attention head matrix, are employed to analyze the relevance of each component to classification accuracy. Moreover, brand-new features will be found in the visual analysis, and classification performance will be improved. Experimental results on Twitter's tweet dataset demonstrate the effectiveness of the proposed model on the classification task. Furthermore, the ablation study results illustrate the effect of different components of the proposed model on the classification results.

The capabilities and use cases of automatic natural language processing (NLP) have grown significantly over the last few years. While much work has been devoted to understanding how humans deal with discourse connectives, this phenomenon is understudied in computational systems. Therefore, it is important to put NLP models under the microscope and examine whether they can adequately comprehend, process, and reason within the complexity of natural language. In this chapter, we introduce the main mechanisms behind automatic sentence processing systems step by step and then focus on evaluating discourse connective processing. We assess nine popular systems in their ability to understand English discourse connectives and analyze how context and language understanding tasks affect their connective comprehension. The results show that NLP systems do not process all discourse connectives equally well and that the computational processing complexity of different connective kinds is not always consistently in line with the presumed complexity order found in human processing. In addition, while humans are more inclined to be influenced during the reading procedure but not necessarily in the final comprehension performance, discourse connectives have a significant impact on the final accuracy of NLP systems. The richer knowledge of connectives a system learns, the more negative effect inappropriate connectives have on it. This suggests that the correct explicitation of discourse connectives is important for computational natural language processing.

Existing reference-free turn-level evaluation metrics for chatbots inadequately capture the interaction between the user and the system. Consequently, they often correlate poorly with human evaluations. To address this issue, we propose a novel model-agnostic approach that leverages Conditional Pointwise Mutual Information (C-PMI) to measure the turn-level interaction between the system and the user based on a given evaluation dimension. Experimental results on the widely used FED dialogue evaluation dataset demonstrate that our approach significantly improves the correlation with human judgment compared with existing evaluation systems. By replacing the negative log-likelihood-based scorer with our proposed C-PMI scorer, we achieve a relative 62.6% higher Spearman correlation on average for the FED evaluation metric. Our code is publicly available at https://github.com/renll/C-PMI.

The renowned proverb that "The pen is mightier than the sword" underscores the formidable influence wielded by text expressions in shaping sentiments. Indeed, well-crafted written can deeply resonate within cultures, conveying profound sentiments. Nowadays, the omnipresence of the Internet has fostered a subculture that congregates around the contemporary milieu. The subculture artfully articulates the intricacies of human feelings by ardently pursuing the allure of novelty, a fact that cannot be disregarded in the sentiment analysis. This paper strives to enrich data through the lens of subculture, to address the insufficient training data faced by sentiment analysis. To this end, a new approach of subculture-based data augmentation (SCDA) is proposed, which engenders six enhanced texts for each training text by leveraging the creation of six diverse subculture expression generators. The extensive experiments attest to the effectiveness and potential of SCDA. The results also shed light on the phenomenon that disparate subculture expressions elicit varying degrees of sentiment stimulation. Moreover, an intriguing conjecture arises, suggesting the linear reversibility of certain subculture expressions. It is our fervent aspiration that this study serves as a catalyst in fostering heightened perceptiveness towards the tapestry of information, sentiment and culture, thereby enriching our collective understanding.

Though Dialogue State Tracking (DST) is a core component of spoken dialogue systems, recent work on this task mostly deals with chat corpora, disregarding the discrepancies between spoken and written language.In this paper, we propose OLISIA, a cascade system which integrates an Automatic Speech Recognition (ASR) model and a DST model. We introduce several adaptations in the ASR and DST modules to improve integration and robustness to spoken conversations.With these adaptations, our system ranked first in DSTC11 Track 3, a benchmark to evaluate spoken DST. We conduct an in-depth analysis of the results and find that normalizing the ASR outputs and adapting the DST inputs through data augmentation, along with increasing the pre-trained models size all play an important role in reducing the performance discrepancy between written and spoken conversations.

Ransomware-as-a-service (RaaS) is increasing the scale and complexity of ransomware attacks. Understanding the internal operations behind RaaS has been a challenge due to the illegality of such activities. The recent chat leak of the Conti RaaS operator, one of the most infamous ransomware operators on the international scene, offers a key opportunity to better understand the inner workings of such organizations. This paper analyzes the main topic discussions in the Conti chat leak using machine learning techniques such as Natural Language Processing (NLP) and Latent Dirichlet Allocation (LDA), as well as visualization strategies. Five discussion topics are found: 1) Business, 2) Technical, 3) Internal tasking/Management, 4) Malware, and 5) Customer Service/Problem Solving. Moreover, the distribution of topics among Conti members shows that only 4% of individuals have specialized discussions while almost all individuals (96%) are all-rounders, meaning that their discussions revolve around the five topics. The results also indicate that a significant proportion of Conti discussions are non-tech related. This study thus highlights that running such large RaaS operations requires a workforce skilled beyond technical abilities, with individuals involved in various tasks, from management to customer service or problem solving. The discussion topics also show that the organization behind the Conti RaaS oper5086933ator shares similarities with a large firm. We conclude that, although RaaS represents an example of specialization in the cybercrime industry, only a few members are specialized in one topic, while the rest runs and coordinates the RaaS operation.

Named Entity Sentiment analysis (NESA) is one of the most actively developing application domains in Natural Language Processing (NLP). Social media NESA is a significant field of opinion analysis since detecting and tracking sentiment trends in the news flow is crucial for building various analytical systems and monitoring the media image of specific people or companies. In this paper, we study different transformers-based solutions NESA in RuSentNE-23 evaluation. Despite the effectiveness of the BERT-like models, they can still struggle with certain challenges, such as overfitting, which appeared to be the main obstacle in achieving high accuracy on the RuSentNE-23 data. We present several approaches to overcome this problem, among which there is a novel technique of additional pass over given data with masked entity before making the final prediction so that we can combine logits from the model when it knows the exact entity it predicts sentiment for and when it does not. Utilizing this technique, we ensemble multiple BERT- like models trained on different subsets of data to improve overall performance. Our proposed model achieves the best result on RuSentNE-23 evaluation data and demonstrates improved consistency in entity-level sentiment analysis.