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 Discourse & Dialogue


Sentiment Analysis and Effect of COVID-19 Pandemic using College SubReddit Data

arXiv.org Artificial Intelligence

Background: The COVID-19 pandemic has affected our society and human well-being in various ways. In this study, we investigate how the pandemic has influenced people's emotions and psychological states compared to a pre-pandemic period using real-world data from social media. Method: We collected Reddit social media data from 2019 (pre-pandemic) and 2020 (pandemic) from the subreddits communities associated with eight universities. We applied the pre-trained Robustly Optimized BERT pre-training approach (RoBERTa) to learn text embedding from the Reddit messages, and leveraged the relational information among posted messages to train a graph attention network (GAT) for sentiment classification. Finally, we applied model stacking to combine the prediction probabilities from RoBERTa and GAT to yield the final classification on sentiment. With the model-predicted sentiment labels on the collected data, we used a generalized linear mixed-effects model to estimate the effects of pandemic and in-person teaching during the pandemic on sentiment. Results: The results suggest that the odds of negative sentiments in 2020 (pandemic) were 25.7% higher than the odds in 2019 (pre-pandemic) with a $p$-value $<0.001$; and the odds of negative sentiments associated in-person learning were 48.3% higher than with remote learning in 2020 with a $p$-value of 0.029. Conclusions: Our study results are consistent with the findings in the literature on the negative impacts of the pandemic on people's emotions and psychological states. Our study contributes to the growing real-world evidence on the various negative impacts of the pandemic on our society; it also provides a good example of using both ML techniques and statistical modeling and inference to make better use of real-world data.


How People Perceive The Dynamic Zero-COVID Policy: A Retrospective Analysis From The Perspective of Appraisal Theory

arXiv.org Artificial Intelligence

The Dynamic Zero-COVID Policy in China spanned three years and diverse emotional responses have been observed at different times. In this paper, we retrospectively analyzed public sentiments and perceptions of the policy, especially regarding how they evolved over time, and how they related to people's lived experiences. Through sentiment analysis of 2,358 collected Weibo posts, we identified four representative points, i.e., policy initialization, sharp sentiment change, lowest sentiment score, and policy termination, for an in-depth discourse analysis through the lens of appraisal theory. In the end, we reflected on the evolving public sentiments toward the Dynamic Zero-COVID Policy and proposed implications for effective epidemic prevention and control measures for future crises.


Has Sentiment Returned to the Pre-pandemic Level? A Sentiment Analysis Using U.S. College Subreddit Data from 2019 to 2022

arXiv.org Artificial Intelligence

As impact of COVID-19 pandemic winds down, both individuals and society gradually return to pre-pandemic activities. This study aims to explore how people's emotions have changed from the pre-pandemic during the pandemic to post-emergency period and whether it has returned to pre-pandemic level. We collected Reddit data in 2019 (pre-pandemic), 2020 (peak pandemic), 2021, and 2022 (late stages of pandemic, transitioning period to post-emergency period) from subreddits in 128 universities/colleges in the U.S., and a set of school-level characteristics. We predicted two sets of sentiments from a pre-trained Robustly Optimized BERT pre-training approach (RoBERTa) and graph attention network (GAT) that leverages both rich semantic and relational information among posted messages and then applied a logistic stacking method to obtain the final sentiment classification. After obtaining sentiment label for each message, we used a generalized linear mixed-effects model to estimate temporal trend in sentiment from 2019 to 2022 and how school-level factors may affect sentiment. Compared to the year 2019, the odds of negative sentiment in years 2020, 2021, and 2022 are 24%, 4.3%, and 10.3% higher, respectively, which are all statistically significant(adjusted $p$<0.05). Our study findings suggest a partial recovery in the sentiment composition in the post-pandemic-emergency era. The results align with common expectations and provide a detailed quantification of how sentiments have evolved from 2019 to 2022.


Chinese Fine-Grained Financial Sentiment Analysis with Large Language Models

arXiv.org Artificial Intelligence

Entity-level fine-grained sentiment analysis in the financial domain is a crucial subtask of sentiment analysis and currently faces numerous challenges. The primary challenge stems from the lack of high-quality and large-scale annotated corpora specifically designed for financial text sentiment analysis, which in turn limits the availability of data necessary for developing effective text processing techniques. Recent advancements in large language models (LLMs) have yielded remarkable performance in natural language processing tasks, primarily centered around language pattern matching. In this paper, we propose a novel and extensive Chinese fine-grained financial sentiment analysis dataset, FinChina SA, for enterprise early warning. We thoroughly evaluate and experiment with well-known existing open-source LLMs using our dataset. We firmly believe that our dataset will serve as a valuable resource to advance the exploration of real-world financial sentiment analysis tasks, which should be the focus of future research. The FinChina SA dataset is publicly available at https://github.com/YerayL/FinChina-SA


Psychological Metrics for Dialog System Evaluation

arXiv.org Artificial Intelligence

We present metrics for evaluating dialog systems through a psychologically-grounded "human" lens in which conversational agents express a diversity of both states (e.g., emotion) and traits (e.g., personality), just as people do. We present five interpretable metrics from established psychology that are fundamental to human communication and relationships: emotional entropy, linguistic style and emotion matching, agreeableness, and empathy. These metrics can be applied (1) across dialogs and (2) on turns within dialogs. The psychological metrics are compared against seven state-of-the-art traditional metrics (e.g., BARTScore and BLEURT) on seven standard dialog system data sets. We also introduce a novel data set, the Three Bot Dialog Evaluation Corpus, which consists of annotated conversations from ChatGPT, GPT-3, and BlenderBot. We demonstrate that our proposed metrics offer novel information; they are uncorrelated with traditional metrics, can be used to meaningfully compare dialog systems, and lead to increased accuracy (beyond existing traditional metrics) in predicting crowd-sourced dialog judgements. The interpretability and unique signal of our psychological metrics make them a valuable tool for evaluating and improving dialog systems.


Sameness Entices, but Novelty Enchants in Fanfiction Online

arXiv.org Artificial Intelligence

Cultural evolution is driven by how we choose what to consume and share with others. A common belief is that the cultural artifacts that succeed are ones that balance novelty and conventionality. This balance theory suggests that people prefer works that are familiar, but not so familiar as to be boring; novel, but not so novel as to violate the expectations of their genre. We test this idea using a large dataset of fanfiction. We apply a multiple regression model and a generalized additive model to examine how the recognition a work receives varies with its novelty, estimated through a Latent Dirichlet Allocation topic model, in the context of existing works. We find the opposite pattern of what the balance theory predicts$\unicode{x2014}$overall success decline almost monotonically with novelty and exhibits a U-shaped, instead of an inverse U-shaped, curve. This puzzle is resolved by teasing out two competing forces: sameness attracts the mass whereas novelty provides enjoyment. Taken together, even though the balance theory holds in terms of expressed enjoyment, the overall success can show the opposite pattern due to the dominant role of sameness to attract the audience. Under these two forces, cultural evolution may have to work against inertia$\unicode{x2014}$the appetite for consuming the familiar$\unicode{x2014}$and may resemble a punctuated equilibrium, marked by occasional leaps.


USA: Universal Sentiment Analysis Model & Construction of Japanese Sentiment Text Classification and Part of Speech Dataset

arXiv.org Artificial Intelligence

Sentiment analysis is a pivotal task in the domain of natural language processing. It encompasses both text-level sentiment polarity classification and word-level Part of Speech(POS) sentiment polarity determination. Such analysis challenges models to understand text holistically while also extracting nuanced information. With the rise of Large Language Models(LLMs), new avenues for sentiment analysis have opened. This paper proposes enhancing performance by leveraging the Mutual Reinforcement Effect(MRE) between individual words and the overall text. It delves into how word polarity influences the overarching sentiment of a passage. To support our research, we annotated four novel Sentiment Text Classification and Part of Speech(SCPOS) datasets, building upon existing sentiment classification datasets. Furthermore, we developed a Universal Sentiment Analysis(USA) model, with a 7-billion parameter size. Experimental results revealed that our model surpassed the performance of gpt-3.5-turbo across all four datasets, underscoring the significance of MRE in sentiment analysis.


Evaluating Dynamic Topic Models

arXiv.org Artificial Intelligence

There is a lack of quantitative measures to evaluate the progression of topics through time in dynamic topic models (DTMs). Filling this gap, we propose a novel evaluation measure for DTMs that analyzes the changes in the quality of each topic over time. Additionally, we propose an extension combining topic quality with the model's temporal consistency. We demonstrate the utility of the proposed measure by applying it to synthetic data and data from existing DTMs. We also conducted a human evaluation, which indicates that the proposed measure correlates well with human judgment. Our findings may help in identifying changing topics, evaluating different DTMs, and guiding future research in this area.


Applying QNLP to sentiment analysis in finance

arXiv.org Artificial Intelligence

As an application domain where the slightest qualitative improvements can yield immense value, finance is a promising candidate for early quantum advantage. Focusing on the rapidly advancing field of Quantum Natural Language Processing (QNLP), we explore the practical applicability of the two central approaches DisCoCat and Quantum-Enhanced Long Short-Term Memory (QLSTM) to the problem of sentiment analysis in finance. Utilizing a novel ChatGPT-based data generation approach, we conduct a case study with more than 1000 realistic sentences and find that QLSTMs can be trained substantially faster than DisCoCat while also achieving close to classical results for their available software implementations.


Experimenting with UD Adaptation of an Unsupervised Rule-based Approach for Sentiment Analysis of Mexican Tourist Texts

arXiv.org Artificial Intelligence

This paper summarizes the results of experimenting with Universal Dependencies (UD) adaptation of an Unsupervised, Compositional and Recursive (UCR) rule-based approach for Sentiment Analysis (SA) submitted to the Shared Task at Rest-Mex 2023 (Team Olga/LyS-SALSA) (within the IberLEF 2023 conference). By using basic syntactic rules such as rules of modification and negation applied on words from sentiment dictionaries, our approach exploits some advantages of an unsupervised method for SA: (1) interpretability and explainability of SA, (2) robustness across datasets, languages and domains and (3) usability by non-experts in NLP. We compare our approach with other unsupervised approaches of SA that in contrast to our UCR rule-based approach use simple heuristic rules to deal with negation and modification. Our results show a considerable improvement over these approaches. We discuss future improvements of our results by using modality features as another shifting rule of polarity and word disambiguation techniques to identify the right sentiment words.