Task-oriented Dialogue (TOD) Systems aim to build dialogue systems that assist users in accomplishing specific goals, such as booking a hotel or a restaurant. Traditional TODs rely on domain-specific APIs/DBs or external factual knowledge to generate responses, which cannot accommodate subjective user requests (e.g., "Is the WIFI reliable?" or "Does the restaurant have a good atmosphere?"). To address this issue, we propose a novel task of subjective-knowledge-based TOD (SK-TOD). We also propose the first corresponding dataset, which contains subjective knowledge-seeking dialogue contexts and manually annotated responses grounded in subjective knowledge sources. When evaluated with existing TOD approaches, we find that this task poses new challenges such as aggregating diverse opinions from multiple knowledge snippets. We hope this task and dataset can promote further research on TOD and subjective content understanding. The code and the dataset are available at https://github.com/alexa/dstc11-track5.

Sentiment analysis plays a crucial role in understanding the sentiment expressed in text data. While sentiment analysis research has been extensively conducted in English and other Western languages, there exists a significant gap in research efforts for sentiment analysis in low-resource languages. Limited resources, including datasets and NLP research, hinder the progress in this area. In this work, we present an exhaustive study of data augmentation approaches for the low-resource Indic language Marathi. Although domain-specific datasets for sentiment analysis in Marathi exist, they often fall short when applied to generalized and variable-length inputs. To address this challenge, this research paper proposes four data augmentation techniques for sentiment analysis in Marathi. The paper focuses on augmenting existing datasets to compensate for the lack of sufficient resources. The primary objective is to enhance sentiment analysis model performance in both in-domain and cross-domain scenarios by leveraging data augmentation strategies. The data augmentation approaches proposed showed a significant performance improvement for cross-domain accuracies. The augmentation methods include paraphrasing, back-translation; BERT-based random token replacement, named entity replacement, and pseudo-label generation; GPT-based text and label generation. Furthermore, these techniques can be extended to other low-resource languages and for general text classification tasks.

Pre-trained conversation models (PCMs) have achieved promising progress in recent years. However, existing PCMs for Task-oriented dialog (TOD) are insufficient for capturing the sequential nature of the TOD-related tasks, as well as for learning dialog policy information. To alleviate these problems, this paper proposes a task-progressive PCM with two policy-aware pre-training tasks. The model is pre-trained through three stages where TOD-related tasks are progressively employed according to the task logic of the TOD system. A global policy consistency task is designed to capture the multi-turn dialog policy sequential relation, and an act-based contrastive learning task is designed to capture similarities among samples with the same dialog policy. Our model achieves better results on both MultiWOZ and In-Car end-to-end dialog modeling benchmarks with only 18% parameters and 25% pre-training data compared to the previous state-of-the-art PCM, GALAXY. We make our code and data publicly available.

Language models (LMs) are becoming the foundation for almost all major language technologies, but their capabilities, limitations, and risks are not well understood. We present Holistic Evaluation of Language Models (HELM) to improve the transparency of language models. First, we taxonomize the vast space of potential scenarios (i.e. use cases) and metrics (i.e. desiderata) that are of interest for LMs. Then we select a broad subset based on coverage and feasibility, noting what's missing or underrepresented (e.g. question answering for neglected English dialects, metrics for trustworthiness). Second, we adopt a multi-metric approach: We measure 7 metrics (accuracy, calibration, robustness, fairness, bias, toxicity, and efficiency) for each of 16 core scenarios when possible (87.5% of the time). This ensures metrics beyond accuracy don't fall to the wayside, and that trade-offs are clearly exposed. We also perform 7 targeted evaluations, based on 26 targeted scenarios, to analyze specific aspects (e.g. reasoning, disinformation). Third, we conduct a large-scale evaluation of 30 prominent language models (spanning open, limited-access, and closed models) on all 42 scenarios, 21 of which were not previously used in mainstream LM evaluation. Prior to HELM, models on average were evaluated on just 17.9% of the core HELM scenarios, with some prominent models not sharing a single scenario in common. We improve this to 96.0%: now all 30 models have been densely benchmarked on the same core scenarios and metrics under standardized conditions. Our evaluation surfaces 25 top-level findings. For full transparency, we release all raw model prompts and completions publicly for further analysis, as well as a general modular toolkit. We intend for HELM to be a living benchmark for the community, continuously updated with new scenarios, metrics, and models.

Sentiment analysis using big data from YouTube videos metadata can be conducted to analyze public opinions on various political figures who represent political parties. This is possible because YouTube has become one of the platforms for people to express themselves, including their opinions on various political figures. The resulting sentiment analysis can be useful for political executives to gain an understanding of public sentiment and develop appropriate and effective political strategies. This study aimed to build a sentiment analysis system leveraging YouTube videos metadata. The sentiment analysis system was built using Apache Kafka, Apache PySpark, and Hadoop for big data handling; TensorFlow for deep learning handling; and FastAPI for deployment on the server. The YouTube videos metadata used in this study is the video description. The sentiment analysis model was built using LSTM algorithm and produces two types of sentiments: positive and negative sentiments. The sentiment analysis results are then visualized in the form a simple web-based dashboard.

Researchers use Twitter and sentiment analysis to predict Cardiovascular Disease (CVD) risk. We developed a new dictionary of CVD-related keywords by analyzing emotions expressed in tweets. Tweets from eighteen US states, including the Appalachian region, were collected. Using the VADER model for sentiment analysis, users were classified as potentially at CVD risk. Machine Learning (ML) models were employed to classify individuals' CVD risk and applied to a CDC dataset with demographic information to make the comparison. Performance evaluation metrics such as Test Accuracy, Precision, Recall, F1 score, Mathew's Correlation Coefficient (MCC), and Cohen's Kappa (CK) score were considered. Results demonstrated that analyzing tweets' emotions surpassed the predictive power of demographic data alone, enabling the identification of individuals at potential risk of developing CVD. This research highlights the potential of Natural Language Processing (NLP) and ML techniques in using tweets to identify individuals with CVD risks, providing an alternative approach to traditional demographic information for public health monitoring.

This paper tackles the challenging task of evaluating socially situated conversational robots and presents a novel objective evaluation approach that relies on multimodal user behaviors. In this study, our main focus is on assessing the human-likeness of the robot as the primary evaluation metric. While previous research often relied on subjective evaluations from users, our approach aims to evaluate the robot's human-likeness based on observable user behaviors indirectly, thus enhancing objectivity and reproducibility. To begin, we created an annotated dataset of human-likeness scores, utilizing user behaviors found in an attentive listening dialogue corpus. We then conducted an analysis to determine the correlation between multimodal user behaviors and human-likeness scores, demonstrating the feasibility of our proposed behavior-based evaluation method.

This paper presents a state-of-the-art solution to the LongEval CLEF 2023 Lab Task 2: LongEval-Classification. The goal of this task is to improve and preserve the performance of sentiment analysis models across shorter and longer time periods. Our framework feeds date-prefixed textual inputs to a pre-trained language model, where the timestamp is included in the text. We show date-prefixed samples better conditions model outputs on the temporal context of the respective texts. Moreover, we further boost performance by performing self-labeling on unlabeled data to train a student model. We augment the self-labeling process using a novel augmentation strategy leveraging the date-prefixed formatting of our samples. We demonstrate concrete performance gains on the LongEval-Classification evaluation set over non-augmented self-labeling. Our framework achieves a 2nd place ranking with an overall score of 0.6923 and reports the best Relative Performance Drop (RPD) of -0.0656 over the short evaluation set.

Schema-guided dialogue state trackers can generalise to new domains without further training, yet they are sensitive to the writing style of the schemata. Augmenting the training set with human or synthetic schema paraphrases improves the model robustness to these variations but can be either costly or difficult to control. We propose to circumvent these issues by grounding the state tracking model in knowledge-seeking turns collected from the dialogue corpus as well as the schema. Including these turns in prompts during finetuning and inference leads to marked improvements in model robustness, as demonstrated by large average joint goal accuracy and schema sensitivity improvements on SGD and SGD-X.

Aspect-based sentiment Analysis (ABSA) delves into understanding sentiments specific to distinct elements within textual content. It aims to analyze user-generated reviews to determine a) the target entity being reviewed, b) the high-level aspect to which it belongs, c) the sentiment words used to express the opinion, and d) the sentiment expressed toward the targets and the aspects. While various benchmark datasets have fostered advancements in ABSA, they often come with domain limitations and data granularity challenges. Addressing these, we introduce the OATS dataset, which encompasses three fresh domains and consists of 20,000 sentence-level quadruples and 13,000 review-level tuples. Our initiative seeks to bridge specific observed gaps: the recurrent focus on familiar domains like restaurants and laptops, limited data for intricate quadruple extraction tasks, and an occasional oversight of the synergy between sentence and review-level sentiments. Moreover, to elucidate OATS's potential and shed light on various ABSA subtasks that OATS can solve, we conducted in-domain and cross-domain experiments, establishing initial baselines. We hope the OATS dataset augments current resources, paving the way for an encompassing exploration of ABSA.