With the recent advances in social media, the use of NLP techniques in social media data analysis has become an emerging research direction. Business organizations can particularly benefit from such an analysis of social media discourse, providing an external perspective on consumer behavior. Some of the NLP applications such as intent detection, sentiment classification, text summarization can help FinTech organizations to utilize the social media language data to find useful external insights and can be further utilized for downstream NLP tasks. Particularly, a summary which highlights the intents and sentiments of the users can be very useful for these organizations to get an external perspective. This external perspective can help organizations to better manage their products, offers, promotional campaigns, etc. However, certain challenges, such as a lack of labeled domain-specific datasets impede further exploration of these tasks in the FinTech domain. To overcome these challenges, we design an unsupervised phrase-based summary generation from social media data, using 'Action-Object' pairs (intent phrases). We evaluated the proposed method with other key-phrase based summary generation methods in the direction of contextual information of various Reddit discussion threads, available in the different summaries. We introduce certain "Context Metrics" such as the number of Unique words, Action-Object pairs, and Noun chunks to evaluate the contextual information retrieved from the source text in these phrase-based summaries. We demonstrate that our methods significantly outperform the baseline on these metrics, thus providing a qualitative and quantitative measure of their efficacy. Proposed framework has been leveraged as a web utility portal hosted within Amex.

Dialogue segmentation is a crucial task for dialogue systems allowing a better understanding of conversational texts. Despite recent progress in unsupervised dialogue segmentation methods, their performances are limited by the lack of explicit supervised signals for training. Furthermore, the precise definition of segmentation points in conversations still remains as a challenging problem, increasing the difficulty of collecting manual annotations. In this paper, we provide a feasible definition of dialogue segmentation points with the help of document-grounded dialogues and release a large-scale supervised dataset called SuperDialseg, containing 9,478 dialogues based on two prevalent document-grounded dialogue corpora, and also inherit their useful dialogue-related annotations. Moreover, we provide a benchmark including 18 models across five categories for the dialogue segmentation task with several proper evaluation metrics. Empirical studies show that supervised learning is extremely effective in in-domain datasets and models trained on SuperDialseg can achieve good generalization ability on out-of-domain data. Additionally, we also conducted human verification on the test set and the Kappa score confirmed the quality of our automatically constructed dataset. We believe our work is an important step forward in the field of dialogue segmentation. Our codes and data can be found from: https://github.com/Coldog2333/SuperDialseg.

People use the world wide web heavily to share their experience with entities such as products, services, or travel destinations. Texts that provide online feedback in the form of reviews and comments are essential to make consumer decisions. These comments create a valuable source that may be used to measure satisfaction related to products or services. Sentiment analysis is the task of identifying opinions expressed in such text fragments. In this work, we develop two methods that combine different types of word vectors to learn and estimate polarity of reviews. We develop average review vectors from word vectors and add weights to this review vectors using word frequencies in positive and negative sensitivity-tagged reviews. We applied the methods to several datasets from different domains that are used as standard benchmarks for sentiment analysis. We ensemble the techniques with each other and existing methods, and we make a comparison with the approaches in the literature. The results show that the performances of our approaches outperform the state-of-the-art success rates.

Conversational agents have become ubiquitous in assisting with daily tasks, and are expected to possess human-like features. One such feature is lexical entrainment (LE), a phenomenon in which speakers in human-human conversations tend to naturally and subconsciously align their lexical choices with those of their interlocutors, leading to more successful and engaging conversations. As an example, if a digital assistant replies 'Your appointment for Jinling Noodle Pub is at 7 pm' to the question 'When is my reservation for Jinling Noodle Bar today?', it may feel as though the assistant is trying to correct the speaker, whereas a response of 'Your reservation for Jinling Noodle Bar is at 7 pm' would likely be perceived as more positive. This highlights the importance of LE in establishing a shared terminology for maximum clarity and reducing ambiguity in conversations. However, we demonstrate in this work that current response generation models do not adequately address this crucial humanlike phenomenon. To address this, we propose a new dataset, named MULTIWOZ-ENTR, and a measure for LE for conversational systems. Additionally, we suggest a way to explicitly integrate LE into conversational systems with two new tasks, a LE extraction task and a LE generation task. We also present two baseline approaches for the LE extraction task, which aim to detect LE expressions from dialogue contexts.

This paper presents a novel approach for explainability in financial analysis by deriving financially-explainable statistical relationships through aspect-based sentiment analysis, Pearson correlation, Granger causality & uncertainty coefficient. The proposed methodology involves constructing an aspect list from financial literature and applying aspect-based sentiment analysis on social media text to compute sentiment scores for each aspect. Pearson correlation is then applied to uncover financially explainable relationships between aspect sentiment scores and stock prices. Findings for derived relationships are made robust by applying Granger causality to determine the forecasting ability of each aspect sentiment score for stock prices. Finally, an added layer of interpretability is added by evaluating uncertainty coefficient scores between aspect sentiment scores and stock prices. This allows us to determine the aspects whose sentiment scores are most statistically significant for stock prices. Relative to other methods, our approach provides a more informative and accurate understanding of the relationship between sentiment analysis and stock prices. Specifically, this methodology enables an interpretation of the statistical relationship between aspect-based sentiment scores and stock prices, which offers explainability to AI-driven financial decision-making.

Supervised neural approaches are hindered by their dependence on large, meticulously annotated datasets, a requirement that is particularly cumbersome for sequential tasks. The quality of annotations tends to deteriorate with the transition from expert-based to crowd-sourced labelling. To address these challenges, we present \textbf{CAMELL} (Confidence-based Acquisition Model for Efficient self-supervised active Learning with Label validation), a pool-based active learning framework tailored for sequential multi-output problems. CAMELL possesses three core features: (1) it requires expert annotators to label only a fraction of a chosen sequence, (2) it facilitates self-supervision for the remainder of the sequence, and (3) it employs a label validation mechanism to prevent erroneous labels from contaminating the dataset and harming model performance. We evaluate CAMELL on sequential tasks, with a special emphasis on dialogue belief tracking, a task plagued by the constraints of limited and noisy datasets. Our experiments demonstrate that CAMELL outperforms the baselines in terms of efficiency. Furthermore, the data corrections suggested by our method contribute to an overall improvement in the quality of the resulting datasets.

Generating follow-up questions on the fly could significantly improve conversational survey quality and user experiences by enabling a more dynamic and personalized survey structure. In this paper, we proposed a novel task for knowledge-driven follow-up question generation in conversational surveys. We constructed a new human-annotated dataset of human-written follow-up questions with dialogue history and labeled knowledge in the context of conversational surveys. Along with the dataset, we designed and validated a set of reference-free Gricean-inspired evaluation metrics to systematically evaluate the quality of generated follow-up questions. We then propose a two-staged knowledge-driven model for the task, which generates informative and coherent follow-up questions by using knowledge to steer the generation process. The experiments demonstrate that compared to GPT-based baseline models, our two-staged model generates more informative, coherent, and clear follow-up questions.

Researchers commonly perform sentiment analysis on large collections of short texts like tweets, Reddit posts or newspaper headlines that are all focused on a specific topic, theme or event. Usually, general purpose sentiment analysis methods are used which perform well on average but miss the variation in meaning that happens across different contexts, for example, the word "active" has a very different intention and valence in the phrase "active lifestyle" versus "active volcano". This work presents a new approach, CIDER (Context Informed Dictionary and sEntiment Reasoner), which performs context sensitive sentiment analysis, where the valence of sentiment laden terms is inferred from the whole corpus before being used to score the individual texts. In this paper we detail the CIDER algorithm and demonstrate that it outperforms state-of-the-art generalist sentiment analysis on a large collection of tweets about the weather. We have made our implementation of CIDER available as a python package: https://pypi.org/project/ciderpolarity/.

Aspect-based sentiment analysis (ABSA) is a widely studied topic, most often trained through supervision from human annotations of opinionated texts. These fine-grained annotations include identifying aspects towards which a user expresses their sentiment, and their associated polarities (aspect-based sentiments). Such fine-grained annotations can be expensive and often infeasible to obtain in real-world settings. There is, however, an abundance of scenarios where user-generated text contains an overall sentiment, such as a rating of 1-5 in user reviews or user-generated feedback, which may be leveraged for this task. In this paper, we propose a VAE-based topic modeling approach that performs ABSA using document-level supervision and without requiring fine-grained labels for either aspects or sentiments. Our approach allows for the detection of multiple aspects in a document, thereby allowing for the possibility of reasoning about how sentiment expressed through multiple aspects comes together to form an observable overall document-level sentiment. We demonstrate results on two benchmark datasets from two different domains, significantly outperforming a state-of-the-art baseline.

Counterfactually-Augmented Data (CAD) -- minimal editing of sentences to flip the corresponding labels -- has the potential to improve the Out-Of-Distribution (OOD) generalization capability of language models, as CAD induces language models to exploit domain-independent causal features and exclude spurious correlations. However, the empirical results of CAD's OOD generalization are not as efficient as anticipated. In this study, we attribute the inefficiency to the myopia phenomenon caused by CAD: language models only focus on causal features that are edited in the augmentation operation and exclude other non-edited causal features. Therefore, the potential of CAD is not fully exploited. To address this issue, we analyze the myopia phenomenon in feature space from the perspective of Fisher's Linear Discriminant, then we introduce two additional constraints based on CAD's structural properties (dataset-level and sentence-level) to help language models extract more complete causal features in CAD, thereby mitigating the myopia phenomenon and improving OOD generalization capability. We evaluate our method on two tasks: Sentiment Analysis and Natural Language Inference, and the experimental results demonstrate that our method could unlock the potential of CAD and improve the OOD generalization performance of language models by 1.0% to 5.9%.