Flowchart-grounded troubleshooting dialogue (FTD) systems, which follow the instructions of a flowchart to diagnose users' problems in specific domains (e.g., vehicle, laptop), have been gaining research interest in recent years. However, collecting sufficient dialogues that are naturally grounded on flowcharts is costly, thus FTD systems are impeded by scarce training data. To mitigate the data sparsity issue, we propose a plan-based synthetic data generation (PlanSDG) approach that generates diverse synthetic dialog data at scale by transforming concise flowchart into dialogues. Specifically, its generative model employs a variational-base framework with a hierarchical planning strategy that includes global and local latent planning variables. Experiments on the FloDial dataset show that synthetic dialogue produced by PlanSDG improves the performance of downstream tasks, including flowchart path retrieval and response generation, in particular on the Out-of-Flowchart settings. In addition, further analysis demonstrate the quality of synthetic data generated by PlanSDG in paths that are covered by current sample dialogues and paths that are not covered.

Reinforcement learning (RL) has shown great promise for developing agents for dialogue management (DM) that are non-myopic, conduct rich conversations, and maximize overall user satisfaction. Despite the advancements in RL and language models (LMs), employing RL to drive conversational chatbots still poses significant challenges. A primary issue stems from RL's dependency on online exploration for effective learning, a process that can be costly. Moreover, engaging in online interactions with humans during the training phase can raise safety concerns, as the LM can potentially generate unwanted outputs. This issue is exacerbated by the combinatorial action spaces facing these algorithms, as most LM agents generate responses at the word level. We develop various RL algorithms, specialized in dialogue planning, that leverage recent Mixture-of-Expert Language Models (MoE-LMs)--models that capture diverse semantics, generate utterances reflecting different intents, and are amenable for multi-turn DM. By exploiting the MoE-LM structure, our methods significantly reduce the size of the action space and improve the efficacy of RL-based DM. We evaluate our methods in open-domain dialogue to demonstrate their effectiveness with respect to the diversity of intent in generated utterances and overall DM performance.

Propaganda is a form of deceptive narratives that instigate or mislead the public, usually with a political purpose. In this paper, we aim to identify propaganda in political news at two fine-grained levels: sentence-level and token-level. We observe that propaganda content is more likely to be embedded in sentences that attribute causality or assert contrast to nearby sentences, as well as seen in opinionated evaluation, speculation and discussions of future expectation. Hence, we propose to incorporate both local and global discourse structures for propaganda discovery and construct two teacher models for identifying PDTB-style discourse relations between nearby sentences and common discourse roles of sentences in a news article respectively. We further devise two methods to incorporate the two types of discourse structures for propaganda identification by either using teacher predicted probabilities as additional features or soliciting guidance in a knowledge distillation framework. Experiments on the benchmark dataset demonstrate that leveraging guidance from discourse structures can significantly improve both precision and recall of propaganda content identification.

Sentiment analysis is a well-established natural language processing task, with sentiment polarity classification being one of its most popular and representative tasks. However, despite the success of pre-trained language models in this area, they often fall short of capturing the broader complexities of sentiment analysis. To address this issue, we propose a new task called Sentiment and Opinion Understanding of Language (SOUL). SOUL aims to evaluate sentiment understanding through two subtasks: Review Comprehension (RC) and Justification Generation (JG). RC seeks to validate statements that focus on subjective information based on a review text, while JG requires models to provide explanations for their sentiment predictions. To enable comprehensive evaluation, we annotate a new dataset comprising 15,028 statements from 3,638 reviews. Experimental results indicate that SOUL is a challenging task for both small and large language models, with a performance gap of up to 27% when compared to human performance. Furthermore, evaluations conducted with both human experts and GPT-4 highlight the limitations of the small language model in generating reasoning-based justifications. These findings underscore the challenging nature of the SOUL task for existing models, emphasizing the need for further advancements in sentiment analysis to address its complexities. The new dataset and code are available at https://github.com/DAMO-NLP-SG/SOUL.

In recent years, the extraction of opinions and information from user-generated text has attracted a lot of interest, largely due to the unprecedented volume of content in Social Media. However, social researchers face some issues in adopting cutting-edge tools for these tasks, as they are usually behind commercial APIs, unavailable for other languages than English, or very complex to use for non-experts. To address these issues, we present pysentimiento, a comprehensive multilingual Python toolkit designed for opinion mining and other Social NLP tasks. This open-source library brings state-of-the-art models for Spanish, English, Italian, and Portuguese in an easy-to-use Python library, allowing researchers to leverage these techniques. We present a comprehensive assessment of performance for several pre-trained language models across a variety of tasks, languages, and datasets, including an evaluation of fairness in the results.

We present an overview of the BLP Sentiment Shared Task, organized as part of the inaugural BLP 2023 workshop, co-located with EMNLP 2023. The task is defined as the detection of sentiment in a given piece of social media text. This task attracted interest from 71 participants, among whom 29 and 30 teams submitted systems during the development and evaluation phases, respectively. In total, participants submitted 597 runs. However, a total of 15 teams submitted system description papers. The range of approaches in the submitted systems spans from classical machine learning models, fine-tuning pre-trained models, to leveraging Large Language Model (LLMs) in zero- and few-shot settings. In this paper, we provide a detailed account of the task setup, including dataset development and evaluation setup. Additionally, we provide a brief overview of the systems submitted by the participants. All datasets and evaluation scripts from the shared task have been made publicly available for the research community, to foster further research in this domain

Learning from free-text human feedback is essential for dialog systems, but annotated data is scarce and usually covers only a small fraction of error types known in conversational AI. Instead of collecting and annotating new datasets from scratch, recent advances in synthetic dialog generation could be used to augment existing dialog datasets with the necessary annotations. However, to assess the feasibility of such an effort, it is important to know the types and frequency of free-text human feedback included in these datasets. In this work, we investigate this question for a variety of commonly used dialog datasets, including MultiWoZ, SGD, BABI, PersonaChat, Wizards-of-Wikipedia, and the human-bot split of the Self-Feeding Chatbot. Using our observations, we derive new taxonomies for the annotation of free-text human feedback in dialogs and investigate the impact of including such data in response generation for three SOTA language generation models, including GPT-2, LLAMA, and Flan-T5. Our findings provide new insights into the composition of the datasets examined, including error types, user response types, and the relations between them.

Task-oriented dialogue (TOD) models have made significant progress in recent years. However, previous studies primarily focus on datasets written by annotators, which has resulted in a gap between academic research and real-world spoken conversation scenarios. While several small-scale spoken TOD datasets are proposed to address robustness issues such as ASR errors, they ignore the unique challenges in spoken conversation. To tackle the limitations, we introduce SpokenWOZ, a large-scale speech-text dataset for spoken TOD, containing 8 domains, 203k turns, 5.7k dialogues and 249 hours of audios from human-to-human spoken conversations. SpokenWOZ further incorporates common spoken characteristics such as word-by-word processing and reasoning in spoken language. Based on these characteristics, we present cross-turn slot and reasoning slot detection as new challenges. We conduct experiments on various baselines, including text-modal models, newly proposed dual-modal models, and LLMs, e.g., ChatGPT. The results show that the current models still have substantial room for improvement in spoken conversation, where the most advanced dialogue state tracker only achieves 25.65% in joint goal accuracy and the SOTA end-to-end model only correctly completes the user request in 52.1% of dialogues.

Science journalism refers to the task of reporting technical findings of a scientific paper as a less technical news article to the general public audience. We aim to design an automated system to support this real-world task (i.e., automatic science journalism) by 1) introducing a newly-constructed and real-world dataset (SciTechNews), with tuples of a publicly-available scientific paper, its corresponding news article, and an expert-written short summary snippet; 2) proposing a novel technical framework that integrates a paper's discourse structure with its metadata to guide generation; and, 3) demonstrating with extensive automatic and human experiments that our framework outperforms other baseline methods (e.g. Alpaca and ChatGPT) in elaborating a content plan meaningful for the target audience, simplifying the information selected, and producing a coherent final report in a layman's style.

Topic models are one of the compelling methods for discovering latent semantics in a document collection. However, it assumes that a document has sufficient co-occurrence information to be effective. However, in short texts, co-occurrence information is minimal, which results in feature sparsity in document representation. Therefore, existing topic models (probabilistic or neural) mostly fail to mine patterns from them to generate coherent topics. In this paper, we take a new approach to short-text topic modeling to address the data-sparsity issue by extending short text into longer sequences using existing pre-trained language models (PLMs). Besides, we provide a simple solution extending a neural topic model to reduce the effect of noisy out-of-topics text generation from PLMs. We observe that our model can substantially improve the performance of short-text topic modeling. Extensive experiments on multiple real-world datasets under extreme data sparsity scenarios show that our models can generate high-quality topics outperforming state-of-the-art models.