Motivation: Disease diagnosis oriented dialogue system models the interactive consultation procedure as Markov Decision Process and reinforcement learning algorithms are used to solve the problem. Existing approaches usually employ a flat policy structure that treat all symptoms and diseases equally for action making. This strategy works well in the simple scenario when the action space is small, however, its efficiency will be challenged in the real environment. Inspired by the offline consultation process, we propose to integrate a hierarchical policy structure of two levels into the dialogue systemfor policy learning. The high-level policy consists of amastermodel that is responsible for triggering a low-levelmodel, the lowlevel policy consists of several symptom checkers and a disease classifier. The proposed policy structure is capable to deal with diagnosis problem including large number of diseases and symptoms. Results: Experimental results on three real-world datasets and a synthetic dataset demonstrate that our hierarchical framework achieves higher accuracy and symptom recall in disease diagnosis compared with existing systems. We construct a benchmark including datasets and implementation of existing algorithms to encourage follow-up researches. Availability: The code and data is available from https://github.com/FudanDISC/DISCOpen-MedBox-DialoDiagnosis Contact: 21210980124@m.fudan.edu.cn Supplementary information: Supplementary data are available at Bioinformatics online.

Hospital information systems (HIS) have become an essential part of healthcare institutions and now incorporate prescribing support software. Prescription support software allows for structured information capture, which improves the safety, appropriateness and efficiency of prescriptions and reduces the number of adverse drug events (ADEs). However, such a system increases the amount of time physicians spend at a computer entering information instead of providing medical care. In addition, any new visiting clinician must learn to manage complex interfaces since each HIS has its own interfaces. In this paper, we present a natural language interface for e-prescribing software in the form of a spoken dialogue system accessible on a smartphone. This system allows prescribers to record their prescriptions verbally, a form of interaction closer to their usual practice. The system extracts the formal representation of the prescription ready to be checked by the prescribing software and uses the dialogue to request mandatory information, correct errors or warn of particular situations. Since, to the best of our knowledge, there is no existing voice-based prescription dialogue system, we present the system developed in a low-resource environment, focusing on dialogue modeling, semantic extraction and data augmentation. The system was evaluated in the wild with 55 participants. This evaluation showed that our system has an average prescription time of 66.15 seconds for physicians and 35.64 seconds for other experts, and a task success rate of 76\% for physicians and 72\% for other experts. All evaluation data were recorded and annotated to form PxCorpus, the first spoken drug prescription corpus that has been made fully available to the community (\url{https://doi.org/10.5281/zenodo.6524162}).

Sentiment analysis, the automated process of determining emotions or opinions expressed in text, has seen extensive exploration in the field of natural language processing. However, one aspect that has remained underrepresented is the sentiment analysis of the Moroccan dialect, which boasts a unique linguistic landscape and the coexistence of multiple scripts. Previous works in sentiment analysis primarily targeted dialects employing Arabic script. While these efforts provided valuable insights, they may not fully capture the complexity of Moroccan web content, which features a blend of Arabic and Latin script. As a result, our study emphasizes the importance of extending sentiment analysis to encompass the entire spectrum of Moroccan linguistic diversity. Central to our research is the creation of the largest public dataset for Moroccan dialect sentiment analysis that incorporates not only Moroccan dialect written in Arabic script but also in Latin letters. By assembling a diverse range of textual data, we were able to construct a dataset with a range of 20 000 manually labeled text in Moroccan dialect and also publicly available lists of stop words in Moroccan dialect. To dive into sentiment analysis, we conducted a comparative study on multiple Machine learning models to assess their compatibility with our dataset. Experiments were performed using both raw and preprocessed data to show the importance of the preprocessing step. We were able to achieve 92% accuracy in our model and to further prove its liability we tested our model on smaller publicly available datasets of Moroccan dialect and the results were favorable.

Conversational agents participating in multi-party interactions face significant challenges in dialogue state tracking, since the identity of the speaker adds significant contextual meaning. It is common to utilise diarisation models to identify the speaker. However, it is not clear if these are accurate enough to correctly identify specific conversational events such as agreement or disagreement during a real-time interaction. This study uses a cooperative quiz, where the conversational agent acts as quiz-show host, to determine whether diarisation or a frequency-and-proximity-based method is more accurate at determining agreement, and whether this translates to feelings of engagement from the players. Experimental results show that our procedural system was more engaging to players, and was more accurate at detecting agreement, reaching an average accuracy of 0.44 compared to 0.28 for the diarised system.

We propose a straightforward solution for detecting scarce topics in unbalanced short-text datasets. Our approach, named CWUTM (Topic model based on co-occurrence word networks for unbalanced short text datasets), Our approach addresses the challenge of sparse and unbalanced short text topics by mitigating the effects of incidental word co-occurrence. This allows our model to prioritize the identification of scarce topics (Low-frequency topics). Unlike previous methods, CWUTM leverages co-occurrence word networks to capture the topic distribution of each word, and we enhanced the sensitivity in identifying scarce topics by redefining the calculation of node activity and normalizing the representation of both scarce and abundant topics to some extent. Moreover, CWUTM adopts Gibbs sampling, similar to LDA, making it easily adaptable to various application scenarios. Our extensive experimental validation on unbalanced short-text datasets demonstrates the superiority of CWUTM compared to baseline approaches in discovering scarce topics. According to the experimental results the proposed model is effective in early and accurate detection of emerging topics or unexpected events on social platforms.

Emotion arcs capture how an individual (or a population) feels over time. They are widely used in industry and research; however, there is little work on evaluating the automatically generated arcs. This is because of the difficulty of establishing the true (gold) emotion arc. Our work, for the first time, systematically and quantitatively evaluates automatically generated emotion arcs. We also compare two common ways of generating emotion arcs: Machine-Learning (ML) models and Lexicon-Only (LexO) methods. By running experiments on 18 diverse datasets in 9 languages, we show that despite being markedly poor at instance level emotion classification, LexO methods are highly accurate at generating emotion arcs when aggregating information from hundreds of instances. We also show, through experiments on six indigenous African languages, as well as Arabic, and Spanish, that automatic translations of English emotion lexicons can be used to generate high-quality emotion arcs in less-resource languages. This opens up avenues for work on emotions in languages from around the world; which is crucial for commerce, public policy, and health research in service of speakers often left behind. Code and resources: https://github.com/dteodore/EmotionArcs

Africa is home to over 2,000 languages from more than six language families and has the highest linguistic diversity among all continents. These include 75 languages with at least one million speakers each. Yet, there is little NLP research conducted on African languages. Crucial to enabling such research is the availability of high-quality annotated datasets. In this paper, we introduce AfriSenti, a sentiment analysis benchmark that contains a total of >110,000 tweets in 14 African languages (Amharic, Algerian Arabic, Hausa, Igbo, Kinyarwanda, Moroccan Arabic, Mozambican Portuguese, Nigerian Pidgin, Oromo, Swahili, Tigrinya, Twi, Xitsonga, and Yor\`ub\'a) from four language families. The tweets were annotated by native speakers and used in the AfriSenti-SemEval shared task (The AfriSenti Shared Task had over 200 participants. See website at https://afrisenti-semeval.github.io). We describe the data collection methodology, annotation process, and the challenges we dealt with when curating each dataset. We further report baseline experiments conducted on the different datasets and discuss their usefulness.

A standard paradigm for sentiment analysis is to rely on a singular LLM and makes the decision in a single round under the framework of in-context learning. This framework suffers the key disadvantage that the single-turn output generated by a single LLM might not deliver the perfect decision, just as humans sometimes need multiple attempts to get things right. This is especially true for the task of sentiment analysis where deep reasoning is required to address the complex linguistic phenomenon (e.g., clause composition, irony, etc) in the input. To address this issue, this paper introduces a multi-LLM negotiation framework for sentiment analysis. The framework consists of a reasoning-infused generator to provide decision along with rationale, a explanation-deriving discriminator to evaluate the credibility of the generator. The generator and the discriminator iterate until a consensus is reached. The proposed framework naturally addressed the aforementioned challenge, as we are able to take the complementary abilities of two LLMs, have them use rationale to persuade each other for correction. Experiments on a wide range of sentiment analysis benchmarks (SST-2, Movie Review, Twitter, yelp, amazon, IMDB) demonstrate the effectiveness of proposed approach: it consistently yields better performances than the ICL baseline across all benchmarks, and even superior performances to supervised baselines on the Twitter and movie review datasets.

Knowledge graphs are often used to represent structured information in a flexible and efficient manner, but their use in situated dialogue remains under-explored. This paper presents a novel conversational model for human--robot interaction that rests upon a graph-based representation of the dialogue state. The knowledge graph representing the dialogue state is continuously updated with new observations from the robot sensors, including linguistic, situated and multimodal inputs, and is further enriched by other modules, in particular for spatial understanding. The neural conversational model employed to respond to user utterances relies on a simple but effective graph-to-text mechanism that traverses the dialogue state graph and converts the traversals into a natural language form. This conversion of the state graph into text is performed using a set of parameterized functions, and the values for those parameters are optimized based on a small set of Wizard-of-Oz interactions. After this conversion, the text representation of the dialogue state graph is included as part of the prompt of a large language model used to decode the agent response. The proposed approach is empirically evaluated through a user study with a humanoid robot that acts as conversation partner to evaluate the impact of the graph-to-text mechanism on the response generation. After moving a robot along a tour of an indoor environment, participants interacted with the robot using spoken dialogue and evaluated how well the robot was able to answer questions about what the robot observed during the tour. User scores show a statistically significant improvement in the perceived factuality of the robot responses when the graph-to-text approach is employed, compared to a baseline using inputs structured as semantic triples.

In Task-Oriented Dialogue (TOD) systems, correctly updating the system's understanding of the user's needs is key to a smooth interaction. Traditionally TOD systems are composed of several modules that interact with one another. While each of these components is the focus of active research communities, their behavior in interaction can be overlooked. This paper proposes a comprehensive analysis of the errors of state of the art systems in complex settings such as Dialogue State Tracking which highly depends on the dialogue context. Based on spoken MultiWoz, we identify that errors on non-categorical slots' values are essential to address in order to bridge the gap between spoken and chat-based dialogue systems. We explore potential solutions to improve transcriptions and help dialogue state tracking generative models correct such errors.