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 Discourse & Dialogue


Real-time and Continuous Turn-taking Prediction Using Voice Activity Projection

arXiv.org Artificial Intelligence

A demonstration of a real-time and continuous turn-taking prediction system is presented. The system is based on a voice activity projection (VAP) model, which directly maps dialogue stereo audio to future voice activities. The VAP model includes contrastive predictive coding (CPC) and self-attention transformers, followed by a cross-attention transformer. We examine the effect of the input context audio length and demonstrate that the proposed system can operate in real-time with CPU settings, with minimal performance degradation.


Probabilistic emotion and sentiment modelling of patient-reported experiences

arXiv.org Artificial Intelligence

This study introduces a novel methodology for modelling patient emotions from online patient experience narratives. We employed metadata network topic modelling to analyse patient-reported experiences from Care Opinion, revealing key emotional themes linked to patient-caregiver interactions and clinical outcomes. We develop a probabilistic, context-specific emotion recommender system capable of predicting both multilabel emotions and binary sentiments using a naive Bayes classifier using contextually meaningful topics as predictors. The superior performance of our predicted emotions under this model compared to baseline models was assessed using the information retrieval metrics nDCG and Q-measure, and our predicted sentiments achieved an F1 score of 0.921, significantly outperforming standard sentiment lexicons. This method offers a transparent, cost-effective way to understand patient feedback, enhancing traditional collection methods and informing individualised patient care. Our findings are accessible via an R package and interactive dashboard, providing valuable tools for healthcare researchers and practitioners.


Adapting Text-based Dialogue State Tracker for Spoken Dialogues

arXiv.org Artificial Intelligence

Although there have been remarkable advances in dialogue systems through the dialogue systems technology competition (DSTC), it remains one of the key challenges to building a robust task-oriented dialogue system with a speech interface. Most of the progress has been made for text-based dialogue systems since there are abundant datasets with written corpora while those with spoken dialogues are very scarce. However, as can be seen from voice assistant systems such as Siri and Alexa, it is of practical importance to transfer the success to spoken dialogues. In this paper, we describe our engineering effort in building a highly successful model that participated in the speech-aware dialogue systems technology challenge track in DSTC11. Our model consists of three major modules: (1) automatic speech recognition error correction to bridge the gap between the spoken and the text utterances, (2) text-based dialogue system (D3ST) for estimating the slots and values using slot descriptions, and (3) post-processing for recovering the error of the estimated slot value. Our experiments show that it is important to use an explicit automatic speech recognition error correction module, post-processing, and data augmentation to adapt a text-based dialogue state tracker for spoken dialogue corpora.


Enhance Multi-domain Sentiment Analysis of Review Texts through Prompting Strategies

arXiv.org Artificial Intelligence

Large Language Models (LLMs) have made significant strides in both scientific research and practical applications. Existing studies have demonstrated the state-of-the-art (SOTA) performance of LLMs in various natural language processing tasks. However, the question of how to further enhance LLMs' performance in specific task using prompting strategies remains a pivotal concern. This paper explores the enhancement of LLMs' performance in sentiment analysis through the application of prompting strategies. We formulate the process of prompting for sentiment analysis tasks and introduce two novel strategies tailored for sentiment analysis: RolePlaying (RP) prompting and Chain-of-thought (CoT) prompting. Specifically, we also propose the RP-CoT prompting strategy which is a combination of RP prompting and CoT prompting. We conduct comparative experiments on three distinct domain datasets to evaluate the effectiveness of the proposed sentiment analysis strategies. The results demonstrate that the adoption of the proposed prompting strategies leads to a increasing enhancement in sentiment analysis accuracy. Further, the CoT prompting strategy exhibits a notable impact on implicit sentiment analysis, with the RP-CoT prompting strategy delivering the most superior performance among all strategies.


Are LLMs Robust for Spoken Dialogues?

arXiv.org Artificial Intelligence

Large Pre-Trained Language Models have demonstrated state-of-the-art performance in different downstream tasks, including dialogue state tracking and end-to-end response generation. Nevertheless, most of the publicly available datasets and benchmarks on task-oriented dialogues focus on written conversations. Consequently, the robustness of the developed models to spoken interactions is unknown. In this work, we have evaluated the performance of LLMs for spoken task-oriented dialogues on the DSTC11 test sets. Due to the lack of proper spoken dialogue datasets, we have automatically transcribed a development set of spoken dialogues with a state-of-the-art ASR engine. We have characterized the ASR-error types and their distributions and simulated these errors in a large dataset of dialogues. We report the intrinsic (perplexity) and extrinsic (human evaluation) performance of fine-tuned GPT-2 and T5 models in two subtasks of response generation and dialogue state tracking, respectively. The results show that LLMs are not robust to spoken noise by default, however, fine-tuning/training such models on a proper dataset of spoken TODs can result in a more robust performance.


Rethinking Response Evaluation from Interlocutor's Eye for Open-Domain Dialogue Systems

arXiv.org Artificial Intelligence

Open-domain dialogue systems have started to engage in continuous conversations with humans. Those dialogue systems are required to be adjusted to the human interlocutor and evaluated in terms of their perspective. However, it is questionable whether the current automatic evaluation methods can approximate the interlocutor's judgments. In this study, we analyzed and examined what features are needed in an automatic response evaluator from the interlocutor's perspective. The first experiment on the Hazumi dataset revealed that interlocutor awareness plays a critical role in making automatic response evaluation correlate with the interlocutor's judgments. The second experiment using massive conversations on X (formerly Twitter) confirmed that dialogue continuity prediction can train an interlocutor-aware response evaluator without human feedback while revealing the difficulty in evaluating generated responses compared to human responses.


Survey on Publicly Available Sinhala Natural Language Processing Tools and Research

arXiv.org Artificial Intelligence

Sinhala is the native language of the Sinhalese people who make up the largest ethnic group of Sri Lanka. The language belongs to the globe-spanning language tree, Indo-European. However, due to poverty in both linguistic and economic capital, Sinhala, in the perspective of Natural Language Processing tools and research, remains a resource-poor language which has neither the economic drive its cousin English has nor the sheer push of the law of numbers a language such as Chinese has. A number of research groups from Sri Lanka have noticed this dearth and the resultant dire need for proper tools and research for Sinhala natural language processing. However, due to various reasons, these attempts seem to lack coordination and awareness of each other. The objective of this paper is to fill that gap of a comprehensive literature survey of the publicly available Sinhala natural language tools and research so that the researchers working in this field can better utilize contributions of their peers. As such, we shall be uploading this paper to arXiv and perpetually update it periodically to reflect the advances made in the field.


DialCLIP: Empowering CLIP as Multi-Modal Dialog Retriever

arXiv.org Artificial Intelligence

Recently, substantial advancements in pre-trained vision-language models have greatly enhanced the capabilities of multi-modal dialog systems. These models have demonstrated significant improvements by fine-tuning on downstream tasks. However, the existing pre-trained models primarily focus on effectively capturing the alignment between vision and language modalities, often ignoring the intricate nature of dialog context. In this paper, we propose a parameter-efficient prompt-tuning method named DialCLIP for multi-modal dialog retrieval. Specifically, our approach introduces a multi-modal context prompt generator to learn context features which are subsequently distilled into prompts within the pre-trained vision-language model CLIP. Besides, we introduce domain prompt to mitigate the disc repancy from the downstream dialog data. To facilitate various types of retrieval, we also design multiple experts to learn mappings from CLIP outputs to multi-modal representation space, with each expert being responsible to one specific retrieval type. Extensive experiments show that DialCLIP achieves state-of-the-art performance on two widely recognized benchmark datasets (i.e., PhotoChat and MMDialog) by tuning a mere 0.04% of the total parameters. These results highlight the efficacy and efficiency of our proposed approach, underscoring its potential to advance the field of multi-modal dialog retrieval.


Unveiling Comparative Sentiments in Vietnamese Product Reviews: A Sequential Classification Framework

arXiv.org Artificial Intelligence

Comparative opinion mining is a specialized field of sentiment analysis that aims to identify and extract sentiments expressed comparatively. To address this task, we propose an approach that consists of solving three sequential sub-tasks: (i) identifying comparative sentence, i.e., if a sentence has a comparative meaning, (ii) extracting comparative elements, i.e., what are comparison subjects, objects, aspects, predicates, and (iii) classifying comparison types which contribute to a deeper comprehension of user sentiments in Vietnamese product reviews. Our method is ranked fifth at the Vietnamese Language and Speech Processing (VLSP) 2023 challenge on Comparative Opinion Mining (ComOM) from Vietnamese Product Reviews.


Real-Time Online Stock Forecasting Utilizing Integrated Quantitative and Qualitative Analysis

arXiv.org Artificial Intelligence

The application of Machine learning to finance has become a familiar approach, even more so in stock market forecasting. The stock market is highly volatile, and huge amounts of data are generated every minute globally. The extraction of effective intelligence from this data is of critical importance. However, a collaboration of numerical stock data with qualitative text data can be a challenging task. In this work, we accomplish this by providing an unprecedented, publicly available dataset with technical and fundamental data and sentiment that we gathered from news archives, TV news captions, radio transcripts, tweets, daily financial newspapers, etc. The text data entries used for sentiment extraction total more than 1.4 Million. The dataset consists of daily entries from January 2018 to December 2022 for eight companies representing diverse industrial sectors and the Dow Jones Industrial Average (DJIA) as a whole. Holistic Fundamental and Technical data is provided training ready for Model learning and deployment. Most importantly, the data generated could be used for incremental online learning with real-time data points retrieved daily since no stagnant data was utilized. All the data was retired from APIs or self-designed robust information retrieval technologies with extremely low latency and zero monetary cost. These adaptable technologies facilitate data extraction for any stock. Moreover, the utilization of Spearman's rank correlation over real-time data, linking stock returns with sentiment analysis has produced noteworthy results for the DJIA and the eight other stocks, achieving accuracy levels surpassing 60%. The dataset is made available at https://github.com/batking24/Huge-Stock-Dataset.