Building a reliable and automated evaluation metric is a necessary but challenging problem for open-domain dialogue systems. Recent studies proposed evaluation metrics that assess generated responses by considering their relevance to previous dialogue histories. Although effective, these metrics evaluate individual responses directly rather than considering their relative quality compared to other responses. To handle this, we propose PairEval, a novel dialogue evaluation metric for assessing responses by comparing their quality against responses in different conversations. PairEval is built on top of open-sourced and moderate-size language models, and we make them specialized in pairwise comparison between dialogue responses. Extensive experiments on multiple benchmarks demonstrate that our metric exhibits a higher correlation with human judgments than baseline metrics. We also find that the proposed comparative metric is more robust in detecting common failures from open-domain dialogue systems, including repetition and speaker insensitivity.

Online media, such as blogs and social networking sites, generate massive volumes of unstructured data of great interest to analyze the opinions and sentiments of individuals and organizations. Novel approaches beyond Natural Language Processing are necessary to quantify these opinions with polarity metrics. So far, the sentiment expressed by emojis has received little attention. The use of symbols, however, has boomed in the past four years. About twenty billion are typed in Twitter nowadays, and new emojis keep appearing in each new Unicode version, making them increasingly relevant to sentiment analysis tasks. This has motivated us to propose a novel approach to predict the sentiments expressed by emojis in online textual messages, such as tweets, that does not require human effort to manually annotate data and saves valuable time for other analysis tasks. For this purpose, we automatically constructed a novel emoji sentiment lexicon using an unsupervised sentiment analysis system based on the definitions given by emoji creators in Emojipedia. Additionally, we automatically created lexicon variants by also considering the sentiment distribution of the informal texts accompanying emojis. All these lexica are evaluated and compared regarding the improvement obtained by including them in sentiment analysis of the annotated datasets provided by Kralj Novak et al. (2015). The results confirm the competitiveness of our approach.

Recently, sentiment-aware pre-trained language models (PLMs) demonstrate impressive results in downstream sentiment analysis tasks. However, they neglect to evaluate the quality of their constructed sentiment representations; they just focus on improving the fine-tuning performance, which overshadows the representation quality. We argue that without guaranteeing the representation quality, their downstream performance can be highly dependent on the supervision of the fine-tuning data rather than representation quality. This problem would make them difficult to foray into other sentiment-related domains, especially where labeled data is scarce. We first propose Sentiment-guided Textual Similarity (SgTS), a novel metric for evaluating the quality of sentiment representations, which is designed based on the degree of equivalence in sentiment polarity between two sentences. We then propose SentiCSE, a novel Sentiment-aware Contrastive Sentence Embedding framework for constructing sentiment representations via combined word-level and sentence-level objectives, whose quality is guaranteed by SgTS. Qualitative and quantitative comparison with the previous sentiment-aware PLMs shows the superiority of our work.

We present Conformal Intent Classification and Clarification (CICC), a framework for fast and accurate intent classification for task-oriented dialogue systems. The framework turns heuristic uncertainty scores of any intent classifier into a clarification question that is guaranteed to contain the true intent at a pre-defined confidence level. By disambiguating between a small number of likely intents, the user query can be resolved quickly and accurately. Additionally, we propose to augment the framework for out-of-scope detection. In a comparative evaluation using seven intent recognition datasets we find that CICC generates small clarification questions and is capable of out-of-scope detection. CICC can help practitioners and researchers substantially in improving the user experience of dialogue agents with specific clarification questions.

Dialog Structure Induction (DSI) is the task of inferring the latent dialog structure (i.e., a set of dialog states and their temporal transitions) of a given goal-oriented dialog. It is a critical component for modern dialog system design and discourse analysis. Existing DSI approaches are often purely data-driven, deploy models that infer latent states without access to domain knowledge, underperform when the training corpus is limited/noisy, or have difficulty when test dialogs exhibit distributional shifts from the training domain. This work explores a neural-symbolic approach as a potential solution to these problems. We introduce Neural Probabilistic Soft Logic Dialogue Structure Induction (NEUPSL DSI), a principled approach that injects symbolic knowledge into the latent space of a generative neural model. We conduct a thorough empirical investigation on the effect of NEUPSL DSI learning on hidden representation quality, few-shot learning, and out-of-domain generalization performance. Over three dialog structure induction datasets and across unsupervised and semi-supervised settings for standard and cross-domain generalization, the injection of symbolic knowledge using NEUPSL DSI provides a consistent boost in performance over the canonical baselines.

Aspect-Based Sentiment Analysis (ABSA) aims to identify terms or multiword expressions (MWEs) on which sentiments are expressed and the sentiment polarities associated with them. The development of supervised models has been at the forefront of research in this area. However, training these models requires the availability of manually annotated datasets which is both expensive and time-consuming. Furthermore, the available annotated datasets are tailored to a specific domain, language, and text type. In this work, we address this notable challenge in current state-of-the-art ABSA research. We propose a hybrid approach for Aspect Based Sentiment Analysis using transfer learning. The approach focuses on generating weakly-supervised annotations by exploiting the strengths of both large language models (LLM) and traditional syntactic dependencies. We utilise syntactic dependency structures of sentences to complement the annotations generated by LLMs, as they may overlook domain-specific aspect terms. Extensive experimentation on multiple datasets is performed to demonstrate the efficacy of our hybrid method for the tasks of aspect term extraction and aspect sentiment classification.

Within Dialogue Modeling research in AI and NLP, considerable attention has been spent on ``dialogue state tracking'' (DST), which is the ability to update the representations of the speaker's needs at each turn in the dialogue by taking into account the past dialogue moves and history. Less studied but just as important to dialogue modeling, however, is ``common ground tracking'' (CGT), which identifies the shared belief space held by all of the participants in a task-oriented dialogue: the task-relevant propositions all participants accept as true. In this paper we present a method for automatically identifying the current set of shared beliefs and ``questions under discussion'' (QUDs) of a group with a shared goal. We annotate a dataset of multimodal interactions in a shared physical space with speech transcriptions, prosodic features, gestures, actions, and facets of collaboration, and operationalize these features for use in a deep neural model to predict moves toward construction of common ground. Model outputs cascade into a set of formal closure rules derived from situated evidence and belief axioms and update operations. We empirically assess the contribution of each feature type toward successful construction of common ground relative to ground truth, establishing a benchmark in this novel, challenging task.

Successful conversations often rest on common understanding, where all parties are on the same page about the information being shared. This process, known as conversational grounding, is crucial for building trustworthy dialog systems that can accurately keep track of and recall the shared information. The proficiencies of an agent in grounding the conveyed information significantly contribute to building a reliable dialog system. Despite recent advancements in dialog systems, there exists a noticeable deficit in their grounding capabilities. Traum (Traum, 1995) provided a framework for conversational grounding introducing Grounding Acts and Grounding Units, but substantial progress, especially in the realm of Large Language Models, remains lacking. To bridge this gap, we present the annotation of two dialog corpora employing Grounding Acts, Grounding Units, and a measure of their degree of grounding. We discuss our key findings during the annotation and also provide a baseline model to test the performance of current Language Models in categorizing the grounding acts of the dialogs. Our work aims to provide a useful resource for further research in making conversations with machines better understood and more reliable in natural day-to-day collaborative dialogs.

Neural topic models can successfully find coherent and diverse topics in textual data. However, they are limited in dealing with multimodal datasets (e.g., images and text). This paper presents the first systematic and comprehensive evaluation of multimodal topic modeling of documents containing both text and images. In the process, we propose two novel topic modeling solutions and two novel evaluation metrics. Overall, our evaluation on an unprecedented rich and diverse collection of datasets indicates that both of our models generate coherent and diverse topics. Nevertheless, the extent to which one method outperforms the other depends on the metrics and dataset combinations, which suggests further exploration of hybrid solutions in the future. Notably, our succinct human evaluation aligns with the outcomes determined by our proposed metrics. This alignment not only reinforces the credibility of our metrics but also highlights the potential for their application in guiding future multimodal topic modeling endeavors.

Headline generation aims to summarize a long document with a short, catchy title that reflects the main idea. This requires accurately capturing the core document semantics, which is challenging due to the lengthy and background information-rich na ture of the texts. In this work, We propose using a unified semantic discourse structure (S3) to represent document semantics, achieved by combining document-level rhetorical structure theory (RST) trees with sentence-level abstract meaning representation (AMR) graphs to construct S3 graphs. The hierarchical composition of sentence, clause, and word intrinsically characterizes the semantic meaning of the overall document. We then develop a headline generation framework, in which the S3 graphs are encoded as contextual features. To consolidate the efficacy of S3 graphs, we further devise a hierarchical structure pruning mechanism to dynamically screen the redundant and nonessential nodes within the graph. Experimental results on two headline generation datasets demonstrate that our method outperforms existing state-of-art methods consistently. Our work can be instructive for a broad range of document modeling tasks, more than headline or summarization generation.