In this paper, we study the problem of addressee and response selection in multi-party conversations. Understanding multi-party conversations is challenging because of complex speaker interactions: multiple speakers exchange messages with each other, playing different roles (sender, addressee, observer), and these roles vary across turns. To tackle this challenge, we propose the Speaker Interaction Recurrent Neural Network (SI-RNN). Whereas the previous state-of-the-art system updated speaker embeddings only for the sender, SI-RNN uses a novel dialog encoder to update speaker embeddings in a role-sensitive way. Additionally, unlike the previous work that selected the addressee and response separately, SI-RNN selects them jointly by viewing the task as a sequence prediction problem. Experimental results show that SI-RNN significantly improves the accuracy of addressee and response selection, particularly in complex conversations with many speakers and responses to distant messages many turns in the past.

Aspect-level sentiment classification aims at detecting the sentiment expressed towards a particular target in a sentence. Based on the observation that the sentiment polarity is often related to specific spans in the given sentence, it is possible to make use of such information for better classification. On the other hand, such information can also serve as justifications associated with the predictions.We propose a segmentation attention based LSTM model which can effectively capture the structural dependencies between the target and the sentiment expressions with a linear-chain conditional random field (CRF) layer. The model simulates human's process of inferring sentiment information when reading: when given a target, humans tend to search for surrounding relevant text spans in the sentence before making an informed decision on the underlying sentiment information.We perform sentiment classification tasks on publicly available datasets on online reviews across different languages from SemEval tasks and social comments from Twitter. Extensive experiments show that our model achieves the state-of-the-art performance while extracting interpretable sentiment expressions.  

Chatbots have drawn significant attention of late in both industry and academia. For most task completion bots in the industry, human intervention is the only means of avoiding mistakes in complex real-world cases. However, to the best of our knowledge, there is no existing research work modeling the collaboration between task completion bots and human workers. In this paper, we introduce CoChat, a dialog management framework to enable effective collaboration between bots and human workers. In CoChat, human workers can introduce new actions at any time to handle previously unseen cases. We propose a memory-enhanced hierarchical RNN (MemHRNN) to handle the one-shot learning challenges caused by instantly introducing new actions in CoChat. Extensive experiments on real-world datasets well demonstrate that CoChat can relieve most of the human workers’ workload, and get better user satisfaction rates comparing to other state-of-the-art frameworks.

Dialog response selection is an important step towards natural response generation in conversational agents. Existing work on neural conversational models mainly focuses on offline supervised learning using a large set of context-response pairs. In this paper, we focus on online learning of response selection in retrieval-based dialog systems. We propose a contextual multi-armed bandit model with a nonlinear reward function that uses distributed representation of text for online response selection. A bidirectional LSTM is used to produce the distributed representations of dialog context and responses, which serve as the input to a contextual bandit. In learning the bandit, we propose a customized Thompson sampling method that is applied to a polynomial feature space in approximating the reward. Experimental results on the Ubuntu Dialogue Corpus demonstrate significant performance gains of the proposed method over conventional linear contextual bandits. Moreover, we report encouraging response selection performance of the proposed neural bandit model using the Recall@k metric for a small set of online training samples.

Dynamic topic models (DTM) are commonly used for mining latent topics in evolving web corpora. In this paper, we note that a major limitation of the conventional DTM based models is that they assume a predetermined and fixed scale of topics. In reality, however, topics may have varying spans and topics of multiple scales can co-exist in a single web or social media data stream. Therefore, DTMs that assume a fixed epoch length may not be able to effectively capture latent topics and thus negatively affect accuracy. In this paper, we propose a Multi-Scale Dynamic Topic Model (MS-DTM) and a complementary Incremental Multi-Scale Dynamic Topic Model (IMS-DTM) inference method that can be used to capture latent topics and their dynamics simultaneously, at different scales. In this model, topic specific feature distributions are generated based on a multi-scale feature distribution of the previous epochs; moreover, multiple scales of the current epoch are analyzed together through a novel multi-scale incremental Gibbs sampling technique. We show that the proposed model significantly improves efficiency and effectiveness compared to the single scale dynamic DTMs and prior models that consider only multiple scales of the past.

Word Sense Disambiguation is an open problem in Natural Language Processing which is particularly challenging and useful in the unsupervised setting where all the words in any given text need to be disambiguated without using any labeled data. Typically WSD systems use the sentence or a small window of words around the target word as the context for disambiguation because their computational complexity scales exponentially with the size of the context. In this paper, we leverage the formalism of topic model to design a WSD system that scales linearly with the number of words in the context. As a result, our system is able to utilize the whole document as the context for a word to be disambiguated. The proposed method is a variant of Latent Dirichlet Allocation in which the topic proportions for a document are replaced by synset proportions. We further utilize the information in the WordNet by assigning a non-uniform prior to synset distribution over words and a logistic-normal prior for document distribution over synsets. We evaluate the proposed method on Senseval-2, Senseval-3, SemEval-2007, SemEval-2013 and SemEval-2015 English All-Word WSD datasets and show that it outperforms the state-of-the-art unsupervised knowledge-based WSD system by a significant margin.

Context-based word embedding learning approaches can model rich semantic and syntactic information. However, it is problematic for sentiment analysis because the words with similar contexts but opposite sentiment polarities, such as good and bad, are mapped into close word vectors in the embedding space. Recently, some sentiment embedding learning methods have been proposed, but most of them are designed to work well on sentence-level texts. Directly applying those models to document-level texts often leads to unsatisfied results. To address this issue, we present a sentiment-specific word embedding learning architecture that utilizes local context informationas well as global sentiment representation. The architecture is applicable for both sentence-level and document-level texts. We take global sentiment representation as a simple average of word embeddings in the text, and use a corruption strategy as a sentiment-dependent regularization. Extensive experiments conducted on several benchmark datasets demonstrate that the proposed architecture outperforms the state-of-the-art methods for sentiment classification.

We mainly investigate word influence in neural sentiment classification, which results in a novel approach to promoting word sentiment and negation as attentions. Particularly, a sentiment and negation neural network (SNNN) is proposed, including a sentiment neural network (SNN) and a negation neural network (NNN). First, we modify the word level by embedding the word sentiment and negation information as the extra layers for the input. Second, we adopt a hierarchical LSTM model to generate the word-level, sentence-level and document-level representations respectively. After that, we enhance word sentiment and negation as attentions over the semantic level. Finally, the experiments conducting on the IMDB and Yelp data sets show that our approach is superior to the state-of-the-art baselines. Furthermore, we draw the interesting conclusions that (1) LSTM performs better than CNN and RNN for neural sentiment classification; (2) word sentiment and negation are a strong alliance with attention, while overfitting occurs when they are simultaneously applied at the embedding layer; and (3) word sentiment/negation can be singly implemented for better performance as both embedding layer and attention at the same time.

Crowdsourcing technique provides an efficient platform to employ human skills in sentiment analysis, which is a difficult task for automatic language models due to the large variations in context, writing style, view point and so on. However, the standard crowdsourcing aggregation models are incompetent when the number of crowd labels per worker is not sufficient to train parameters, or when it is not feasible to collect labels for each sample in a large dataset. In this paper, we propose a novel hybrid model to exploit both crowd and text data for sentiment analysis, consisting of a generative crowdsourcing aggregation model and a deep sentimental autoencoder. Combination of these two sub-models is obtained based on a probabilistic framework rather than a heuristic way. We introduce a unified objective function to incorporate the objectives of both sub-models, and derive an efficient optimization algorithm to jointly solve the corresponding problem. Experimental results indicate that our model achieves superior results in comparison with the state-of-the-art models, especially when the crowd labels are scarce.

Open-domain human-computer conversation has been attracting increasing attention over the past few years. However, there does not exist a standard automatic evaluation metric for open-domain dialog systems; researchers usually resort to human annotation for model evaluation, which is time- and labor-intensive. In this paper, we propose RUBER, a Referenced metric and Unreferenced metric Blended Evaluation Routine, which evaluates a reply by taking into consideration both a groundtruth reply and a query (previous user-issued utterance). Our metric is learnable, but its training does not require labels of human satisfaction. Hence, RUBER is flexible and extensible to different datasets and languages. Experiments on both retrieval and generative dialog systems show that RUBER has a high correlation with human annotation, and that RUBER has fair transferability over different datasets.