Conversational machine reading systems help users answer high-level questions (e.g. determine if they qualify for particular government benefits) when they do not know the exact rules by which the determination is made(e.g. whether they need certain income levels or veteran status). The key challenge is that these rules are only provided in the form of a procedural text (e.g. guidelines from government website) which the system must read to figure out what to ask the user. We present a new conversational machine reading model that jointly extracts a set of decision rules from the procedural text while reasoning about which are entailed by the conversational history and which still need to be edited to create questions for the user. On the recently introduced ShARC conversational machine reading dataset, our Entailment-driven Extract and Edit network (E3) achieves a new state-of-the-art, outperforming existing systems as well as a new BERT-based baseline. In addition, by explicitly highlighting which information still needs to be gathered, E3 provides a more explainable alternative to prior work. We release source code for our models and experiments at https://github.com/vzhong/e3.

Twitter customer service interactions have recently emerged as an effective platform to respond and engage with customers. In this work, we explore the role of negation in customer service interactions, particularly applied to sentiment analysis. We define rules to identify true negation cues and scope more suited to conversational data than existing general review data. Using semantic knowledge and syntactic structure from constituency parse trees, we propose an algorithm for scope detection that performs comparable to state of the art BiLSTM. We further investigate the results of negation scope detection for the sentiment prediction task on customer service conversation data using both a traditional SVM and a Neural Network. We propose an antonym dictionary based method for negation applied to a CNN-LSTM combination model for sentiment analysis. Experimental results show that the antonym-based method outperforms the previous lexicon-based and neural network methods.

Semantically controlled neural response generation on limited-domain has achieved great performance. However, moving towards multi-domain large-scale scenarios are shown to be difficult because the possible combinations of semantic inputs grow exponentially with the number of domains. To alleviate such scalability issue, we exploit the structure of dialog acts to build a multi-layer hierarchical graph, where each act is represented as a root-to-leaf route on the graph. Then, we incorporate such graph structure prior as an inductive bias to build a hierarchical disentangled self-attention network, where we disentangle attention heads to model designated nodes on the dialog act graph. By activating different (disentangled) heads at each layer, combinatorially many dialog act semantics can be modeled to control the neural response generation. On the large-scale Multi-Domain-WOZ dataset, our model can yield a significant improvement over the baselines on various automatic and human evaluation metrics.

This paper studies the problem of learning a sequence of sentiment classification tasks. The learned knowledge from each task is retained and used to help future or subsequent task learning. This learning paradigm is called Lifelong Learning (LL). However, existing LL methods either only transfer knowledge forward to help future learning and do not go back to improve the model of a previous task or require the training data of the previous task to retrain its model to exploit backward/reverse knowledge transfer. This paper studies reverse knowledge transfer of LL in the context of naive Bayesian (NB) classification. It aims to improve the model of a previous task by leveraging future knowledge without retraining using its training data. This is done by exploiting a key characteristic of the generative model of NB. That is, it is possible to improve the NB classifier for a task by improving its model parameters directly by using the retained knowledge from other tasks. Experimental results show that the proposed method markedly outperforms existing LL baselines.

Nonparametric extensions of topic models such as Latent Dirichlet Allocation, including Hierarchical Dirichlet Process (HDP), are often studied in natural language processing. Training these models generally requires use of serial algorithms, which limits scalability to large data sets and complicates acceleration via use of parallel and distributed systems. Most current approaches to scalable training of such models either don't converge to the correct target, or are not data-parallel. Moreover, these approaches generally do not utilize all available sources of sparsity found in natural language - an important way to make computation efficient. Based upon a representation of certain conditional distributions within an HDP, we propose a doubly sparse data-parallel sampler for the HDP topic model that addresses these issues.

The state-of-the-art solutions for Aspect-Level Sentiment Analysis (ALSA) are built on a variety of deep neural networks (DNN), whose efficacy depends on large amounts of accurately labeled training data. Unfortunately, high-quality labeled training data usually require expensive manual work, and are thus not readily available in many real scenarios. In this paper, we aim to enable effective machine labeling for ALSA without the requirement for manual labeling effort. Towards this aim, we present a novel solution based on the recently proposed paradigm of gradual machine learning. It begins with some easy instances in an ALSA task, which can be automatically labeled by the machine with high accuracy, and then gradually labels the more challenging instances by iterative factor graph inference. In the process of gradual machine learning, the hard instances are gradually labeled in small stages based on the estimated evidential certainty provided by the labeled easier instances. Our extensive experiments on the benchmark datasets have shown that the performance of the proposed approach is considerably better than its unsupervised alternatives, and also highly competitive compared to the state-of-the-art supervised DNN techniques.

Neural generative models have been become increasingly popular when building conversational agents. They offer flexibility, can be easily adapted to new domains, and require minimal domain engineering. A common criticism of these systems is that they seldom understand or use the available dialog history effectively. In this paper, we take an empirical approach to understanding how these models use the available dialog history by studying the sensitivity of the models to artificially introduced unnatural changes or perturbations to their context at test time. We experiment with 10 different types of perturbations on 4 multi-turn dialog datasets and find that commonly used neural dialog architectures like recurrent and transformer-based seq2seq models are rarely sensitive to most perturbations such as missing or reordering utterances, shuffling words, etc. Also, by open-sourcing our code, we believe that it will serve as a useful diagnostic tool for evaluating dialog systems in the future.

Latent Dirichlet Allocation (LDA) is a popular topic modeling technique for discovery of hidden semantic architecture of text datasets, and plays a fundamental role in many machine learning applications. However, like many other machine learning algorithms, the process of training a LDA model may leak the sensitive information of the training datasets and bring significant privacy risks. To mitigate the privacy issues in LDA, we focus on studying privacy-preserving algorithms of LDA model training in this paper. In particular, we first develop a privacy monitoring algorithm to investigate the privacy guarantee obtained from the inherent randomness of the Collapsed Gibbs Sampling (CGS) process in a typical LDA training algorithm on centralized curated datasets. Then, we further propose a locally private LDA training algorithm on crowdsourced data to provide local differential privacy for individual data contributors. The experimental results on real-world datasets demonstrate the effectiveness of our proposed algorithms.

This paper examines various unsupervised pretraining objectives for learning dialog context representations. Two novel methods of pretraining dialog context encoders are proposed, and a total of four methods are examined. Each pretraining objective is fine-tuned and evaluated on a set of downstream dialog tasks using the MultiWoz dataset and strong performance improvement is observed. Further evaluation shows that our pretraining objectives result in not only better performance, but also better convergence, models that are less data hungry and have better domain generalizability.

This paper presents a new approach that extends Deep Dyna-Q (DDQ) by incorporating a Budget-Conscious Scheduling (BCS) to best utilize a fixed, small amount of user interactions (budget) for learning task-oriented dialogue agents. BCS consists of (1) a Poisson-based global scheduler to allocate budget over different stages of training; (2) a controller to decide at each training step whether the agent is trained using real or simulated experiences; (3) a user goal sampling module to generate the experiences that are most effective for policy learning. Experiments on a movie-ticket booking task with simulated and real users show that our approach leads to significant improvements in success rate over the state-of-the-art baselines given the fixed budget.