There is a growing interest in developing goal-oriented dialog systems which serve users in accomplishing complex tasks through multi-turn conversations. Although many methods are devised to evaluate and improve the performance of individual dialog components, there is a lack of comprehensive empirical study on how different components contribute to the overall performance of a dialog system. In this paper, we perform a system-wise evaluation and present an empirical analysis on different types of dialog systems which are composed of different modules in different settings. Our results show that (1) a pipeline dialog system trained using fine-grained supervision signals at different component levels often obtains better performance than the systems that use joint or end-to-end models trained on coarse-grained labels, (2) component-wise, single-turn evaluation results are not always consistent with the overall performance of a dialog system, and (3) despite the discrepancy between simulators and human users, simulated evaluation is still a valid alternative to the costly human evaluation especially in the early stage of development.

Dialogue policy optimization often obtains feedback until task completion in task-oriented dialogue systems. This is insufficient for training intermediate dialogue turns since supervision signals (or rewards) are only provided at the end of dialogues. To address this issue, reward learning has been introduced to learn from state-action pairs of an optimal policy to provide turn-by-turn rewards. This approach requires complete state-action annotations of human-to-human dialogues (i.e., expert demonstrations), which is labor intensive. To overcome this limitation, we propose a novel reward learning approach for semi-supervised policy learning. The proposed approach learns a dynamics model as the reward function which models dialogue progress (i.e., state-action sequences) based on expert demonstrations, either with or without annotations. The dynamics model computes rewards by predicting whether the dialogue progress is consistent with expert demonstrations. We further propose to learn action embeddings for a better generalization of the reward function. The proposed approach outperforms competitive policy learning baselines on MultiWOZ, a benchmark multi-domain dataset.

Visual Dialog involves "understanding" the dialog history (what has been discussed previously) and the current question (what is asked), in addition to grounding information in the image, to generate the correct response. In this paper, we show that co-attention models which explicitly encode dialog history outperform models that don't, achieving state-of-the-art performance (72 % NDCG on val set). However, we also expose shortcomings of the crowd-sourcing dataset collection procedure by showing that history is indeed only required for a small amount of the data and that the current evaluation metric encourages generic replies. To that end, we propose a challenging subset (VisDialConv) of the VisDial val set and provide a benchmark of 63% NDCG.

Reinforcement learning methods have been used to compute dialog policies from language-based interaction experiences. Efficiency is of particular importance in dialog policy learning, because of the considerable cost of interacting with people, and the very poor user experience from low-quality conversations. Aiming at improving the efficiency of dialog policy learning, we develop algorithm LHUA (Learning with Hindsight, User modeling, and Adaptation) that, for the first time, enables dialog agents to adaptively learn with hindsight from both simulated and real users. Simulation and hindsight provide the dialog agent with more experience and more (positive) reinforcements respectively. Experimental results suggest that, in success rate and policy quality, LHUA outperforms competitive baselines from the literature, including its no-simulation, no-adaptation, and no-hindsight counterparts.

To build Sounding Board, we develop a system architecture that is capable of accommodating dialog strategies that we designed for socialbot conversations. The architecture consists of a multi-dimensional language understanding module for analyzing user utterances, a hierarchical dialog management framework for dialog context tracking and complex dialog control, and a language generation process that realizes the response plan and makes adjustments for speech synthesis. Additionally, we construct a new knowledge base to power the socialbot by collecting social chat content from a variety of sources. An important contribution of the system is the synergy between the knowledge base and the dialog management, i.e., the use of a graph structure to organize the knowledge base that makes dialog control very efficient in bringing related content to the discussion. Using the data collected from Sounding Board during the competition, we carry out in-depth analyses of socialbot conversations and user ratings which provide valuable insights in evaluation methods for socialbots. We additionally investigate a new approach for system evaluation and diagnosis that allows scoring individual dialog segments in the conversation. Finally, observing that socialbots suffer from the issue of shallow conversations about topics associated with unstructured data, we study the problem of enabling extended socialbot conversations grounded on a document. To bring together machine reading and dialog control techniques, a graph-based document representation is proposed, together with methods for automatically constructing the graph. Using the graph-based representation, dialog control can be carried out by retrieving nodes or moving along edges in the graph. To illustrate the usage, a mixed-initiative dialog strategy is designed for socialbot conversations on news articles.

Dialogue engines that incorporate different types of agents to converse with humans are popular. However, conversations are dynamic in the sense that a selected response will change the conversation on-the-fly, influencing the subsequent utterances in the conversation, which makes the response selection a challenging problem. We model the problem of selecting the best response from a set of responses generated by a heterogeneous set of dialogue agents by taking into account the conversational history, and propose a \emph{Neural Response Selection} method. The proposed method is trained to predict a coherent set of responses within a single conversation, considering its own predictions via a curriculum training mechanism. Our experimental results show that the proposed method can accurately select the most appropriate responses, thereby significantly improving the user experience in dialogue systems.

This paper illustrates five different techniques to assess the distinctiveness of topics, key terms and features, speed of information dissemination, and network behaviors for Covid19 tweets. First, we use pattern matching and second, topic modeling through Latent Dirichlet Allocation (LDA) to generate twenty different topics that discuss case spread, healthcare workers, and personal protective equipment (PPE). One topic specific to U.S. cases would start to uptick immediately after live White House Coronavirus Task Force briefings, implying that many Twitter users are paying attention to government announcements. We contribute machine learning methods not previously reported in the Covid19 Twitter literature. This includes our third method, Uniform Manifold Approximation and Projection (UMAP), that identifies unique clustering-behavior of distinct topics to improve our understanding of important themes in the corpus and help assess the quality of generated topics. Fourth, we calculated retweeting times to understand how fast information about Covid19 propagates on Twitter. Our analysis indicates that the median retweeting time of Covid19 for a sample corpus in March 2020 was 2.87 hours, approximately 50 minutes faster than repostings from Chinese social media about H7N9 in March 2013. Lastly, we sought to understand retweet cascades, by visualizing the connections of users over time from fast to slow retweeting. As the time to retweet increases, the density of connections also increase where in our sample, we found distinct users dominating the attention of Covid19 retweeters. One of the simplest highlights of this analysis is that early-stage descriptive methods like regular expressions can successfully identify high-level themes which were consistently verified as important through every subsequent analysis.

Udemy Course Text Mining and Sentiment Analysis with Tableau and R NED Text Analysis 101: Sentiment Analysis in Tableau & R. At the Tableau Partner Summit in London I attended a session about statistics and sets in Tableau. In this session, Oliver Linder, Sales Consultant at Tableau Bestseller What you'll learn Connect Twitter and R to harvest Tweets for certain keywords Perform sentiment analysis based on a simple lexicon approach Clean and process Tweets for further analysis Export text based data and sentiment scores from R Use Tableau to visualize sentiment analysis data Identify situations where sentiment analysis can be applied in a company Description Extract valuable info out of Twitter for marketing, finance, academic or professional research and much more. This course harnesses the upside of R and Tableau to do sentiment analysis on Twitter data. With sentiment analysis you find out if the crowd has a rather positive or negative opinion towards a given search term. This search term can be a product (like in the course) but it can also be a person, region, company or basically anything as long as it is mentioned regularly on Twitter.

Neural generative models have achieved promising performance on dialog generation tasks if given a huge data set. However, the lack of high-quality dialog data and the expensive data annotation process greatly limit their application in real-world settings. We propose a paraphrase augmented response generation (PARG) framework that jointly trains a paraphrase model and a response generation model to improve the dialog generation performance. We also design a method to automatically construct paraphrase training data set based on dialog state and dialog act labels. PARG is applicable to various dialog generation models, such as TSCP (Lei et al., 2018) and DAMD (Zhang et al., 2019). Experimental results show that the proposed framework improves these state-of-the-art dialog models further on CamRest676 and MultiWOZ. PARG also significantly outperforms other data augmentation methods in dialog generation tasks, especially under low resource settings.

Building equitable and inclusive NLP technologies demands consideration of whether and how social attitudes are represented in ML models. In particular, representations encoded in models often inadvertently perpetuate undesirable social biases from the data on which they are trained. In this paper, we present evidence of such undesirable biases towards mentions of disability in two different English language models: toxicity prediction and sentiment analysis. Next, we demonstrate that the neural embeddings that are the critical first step in most NLP pipelines similarly contain undesirable biases towards mentions of disability. We end by highlighting topical biases in the discourse about disability which may contribute to the observed model biases; for instance, gun violence, homelessness, and drug addiction are over-represented in texts discussing mental illness.