Sequence-to-sequence models have been applied to a wide variety of NLP tasks, but how to properly use them for dialogue state tracking has not been systematically investigated. In this paper, we study this problem from the perspectives of pre-training objectives as well as the formats of context representations. We demonstrate that the choice of pre-training objective makes a significant difference to the state tracking quality. In particular, we find that masked span prediction is more effective than auto-regressive language modeling. We also explore using Pegasus, a span prediction-based pre-training objective for text summarization, for the state tracking model. We found that pre-training for the seemingly distant summarization task works surprisingly well for dialogue state tracking. In addition, we found that while recurrent state context representation works also reasonably well, the model may have a hard time recovering from earlier mistakes. We conducted experiments on the MultiWOZ 2.1-2.4, WOZ 2.0, and DSTC2 datasets with consistent observations.

Topic models are promising generative statistical methods that aim to extract the hidden topics underlying a collection of documents. Typically, topic models have two matrices as output. Then, the top-n words from this matrix with the highest probability are then used to represent a topic. The most popular topic modeling method is Latent Dirichlet Allocation, and many articles are written about its workings and implementations. However, focusing on LDA only is restrictive and might be suboptimal for a given corpus.

The wide application of smart devices enables the availability of multimodal data, which can be utilized in many tasks. In the field of multimodal sentiment analysis (MSA), most previous works focus on exploring intra- and inter-modal interactions. However, training a network with cross-modal information (language, visual, audio) is still challenging due to the modality gap, and existing methods still cannot ensure to sufficiently learn intra-/inter-modal dynamics. Besides, while learning dynamics within each sample draws great attention, the learning of inter-class relationships is neglected. Moreover, the size of datasets limits the generalization ability of existing methods. To address the afore-mentioned issues, we propose a novel framework HyCon for hybrid contrastive learning of tri-modal representation. Specifically, we simultaneously perform intra-/inter-modal contrastive learning and semi-contrastive learning (that is why we call it hybrid contrastive learning), with which the model can fully explore cross-modal interactions, preserve inter-class relationships and reduce the modality gap. Besides, a refinement term is devised to prevent the model falling into a sub-optimal solution. Moreover, HyCon can naturally generate a large amount of training pairs for better generalization and reduce the negative effect of limited datasets. Extensive experiments on public datasets demonstrate that our proposed method outperforms existing works.

Sarcasm is the use of words usually used to either mock or annoy someone, or for humorous purposes. Sarcasm is largely used in social networks and microblogging websites, where people mock or censure in a way that makes it difficult even for humans to tell if what is said is what is meant. Failure to identify sarcastic utterances in Natural Language Processing applications such as sentiment analysis and opinion mining will confuse classification algorithms and generate false results. Several studies on sarcasm detection have utilized different learning algorithms. However, most of these learning models have always focused on the contents of expression only, leaving the contextual information in isolation. As a result, they failed to capture the contextual information in the sarcastic expression. Moreover, some datasets used in several studies have an unbalanced dataset which impacting the model result. In this paper, we propose a contextual model for sarcasm identification in twitter using RoBERTa, and augmenting the dataset by applying Global Vector representation (GloVe) for the construction of word embedding and context learning to generate more data and balancing the dataset. The effectiveness of this technique is tested with various datasets and data augmentation settings. In particular, we achieve performance gain by 3.2% in the iSarcasm dataset when using data augmentation to increase 20% of data labeled as sarcastic, resulting F-score of 40.4% compared to 37.2% without data augmentation.

Topic modeling is an unsupervised method for revealing the hidden semantic structure of a corpus. It has been increasingly widely adopted as a tool in the social sciences, including political science, digital humanities and sociological research in general. One desirable property of topic models is to allow users to find topics describing a specific aspect of the corpus. A possible solution is to incorporate domain-specific knowledge into topic modeling, but this requires a specification from domain experts. We propose a novel query-driven topic model that allows users to specify a simple query in words or phrases and return query-related topics, thus avoiding tedious work from domain experts.

This thesis investigates the controllability of deep learning-based, end-to-end, generative dialogue systems in both task-oriented and chit-chat scenarios. In particular, we study the different aspects of controlling generative dialogue systems, including controlling styles and topics and continuously adding and combining dialogue skills. In the three decades since the first dialogue system was commercialized, the basic architecture of such systems has remained substantially unchanged, consisting of four pipelined basic components, namely, natural language understanding (NLU), dialogue state tracking (DST), a dialogue manager (DM) and natural language generation (NLG). The dialogue manager, which is the critical component of the modularized system, controls the response content and style. This module is usually programmed by rules and is designed to be highly controllable and easily extendable. With the emergence of powerful "deep learning" architectures, end-to-end generative dialogue systems have been proposed to optimize overall system performance and simplify training. However, these systems cannot be easily controlled and extended as the modularized dialogue manager can. This is because a single neural system is used, which is usually a large pre-trained language model (e.g., GPT-2), and thus it is hard to surgically change desirable attributes (e.g., style, topics, etc.). More importantly, uncontrollable dialogue systems can generate offensive and even toxic responses. Therefore, in this thesis, we study controllable methods for end-to-end generative dialogue systems in task-oriented and chit-chat scenarios. Throughout the chapters, we describe 1) how to control the style and topics of chit-chat models, 2) how to continuously control and extend task-oriented dialogue systems, and 3) how to compose and control multi-skill dialogue models.

The GoEmotions dataset contains 58k carefully curated Reddit comments labeled for 27 emotion categories or Neutral. The raw data is included as well as the smaller, simplified version of the dataset with predefined train/val/test splits. After going through a few examples in this dataset on their visualizer, I realized that this is an extremely crucial dataset because it's rare to find sentiment classifier datasets that go beyond 5–6 emotions. But here, we have 27 emotions being assigned, with rare and close enough emotions like disappointment, disapproval, grief, remorse, sadness, etc. Detecting such close enough emotions is often difficult in typical datasets. This made it clear to me that this is an excellent dataset that can be scaled for usage in many applications that involve text analysis.

In this paper, we explore the problem of developing personalized chatbots. A personalized chatbot is designed as a digital chatting assistant for a user. The key characteristic of a personalized chatbot is that it should have a consistent personality with the corresponding user. It can talk the same way as the user when it is delegated to respond to others' messages. We present a retrieval-based personalized chatbot model, namely IMPChat, to learn an implicit user profile from the user's dialogue history. We argue that the implicit user profile is superior to the explicit user profile regarding accessibility and flexibility. IMPChat aims to learn an implicit user profile through modeling user's personalized language style and personalized preferences separately. To learn a user's personalized language style, we elaborately build language models from shallow to deep using the user's historical responses; To model a user's personalized preferences, we explore the conditional relations underneath each post-response pair of the user. The personalized preferences are dynamic and context-aware: we assign higher weights to those historical pairs that are topically related to the current query when aggregating the personalized preferences. We match each response candidate with the personalized language style and personalized preference, respectively, and fuse the two matching signals to determine the final ranking score. Comprehensive experiments on two large datasets show that our method outperforms all baseline models.

Aspect Sentiment Triplet Extraction (ASTE) is the task of extracting triplets of aspect terms, their associated sentiments, and the opinion terms that provide evidence for the expressed sentiments. Previous approaches to ASTE usually simultaneously extract all three components or first identify the aspect and opinion terms, then pair them up to predict their sentiment polarities. In this work, we present a novel paradigm, ASTE-RL, by regarding the aspect and opinion terms as arguments of the expressed sentiment in a hierarchical reinforcement learning (RL) framework. We first focus on sentiments expressed in a sentence, then identify the target aspect and opinion terms for that sentiment. This takes into account the mutual interactions among the triplet's components while improving exploration and sample efficiency. Furthermore, this hierarchical RLsetup enables us to deal with multiple and overlapping triplets. In our experiments, we evaluate our model on existing datasets from laptop and restaurant domains and show that it achieves state-of-the-art performance. The implementation of this work is publicly available at https://github.com/declare-lab/ASTE-RL.

In today's tech-savvy world every industry is trying to formulate methods for recommending products by combining several techniques and algorithms to form a pool that would bring forward the most enhanced models for making the predictions. Building on these lines is our paper focused on the application of sentiment analysis for recommendation in the insurance domain. We tried building the following Machine Learning models namely, Logistic Regression, Multinomial Naive Bayes, and the mighty Random Forest for analyzing the polarity of a given feedback line given by a customer. Then we used this polarity along with other attributes like Age, Gender, Locality, Income, and the list of other products already purchased by our existing customers as input for our recommendation model. Then we matched the polarity score along with the user's profiles and generated the list of insurance products to be recommended in descending order. Despite our model's simplicity and the lack of the key data sets, the results seemed very logical and realistic. So, by developing the model with more enhanced methods and with access to better and true data gathered from an insurance industry may be the sector could be very well benefitted from the amalgamation of sentiment analysis with a recommendation.