In this paper, we propose an end-to-end sentiment-aware conversational agent based on two models: a reply sentiment prediction model, which leverages the context of the dialogue to predict an appropriate sentiment for the agent to express in its reply; and a text generation model, which is conditioned on the predicted sentiment and the context of the dialogue, to produce a reply that is both context and sentiment appropriate. Additionally, we propose to use a sentiment classification model to evaluate the sentiment expressed by the agent during the development of the model. This allows us to evaluate the agent in an automatic way. Both automatic and human evaluation results show that explicitly guiding the text generation model with a pre-defined set of sentences leads to clear improvements, both regarding the expressed sentiment and the quality of the generated text.

Existing studies on multimodal sentiment analysis heavily rely on textual modality and unavoidably induce the spurious correlations between textual words and sentiment labels. This greatly hinders the model generalization ability. To address this problem, we define the task of out-of-distribution (OOD) multimodal sentiment analysis. This task aims to estimate and mitigate the bad effect of textual modality for strong OOD generalization. To this end, we embrace causal inference, which inspects the causal relationships via a causal graph. From the graph, we find that the spurious correlations are attributed to the direct effect of textual modality on the model prediction while the indirect one is more reliable by considering multimodal semantics. Inspired by this, we devise a model-agnostic counterfactual framework for multimodal sentiment analysis, which captures the direct effect of textual modality via an extra text model and estimates the indirect one by a multimodal model. During the inference, we first estimate the direct effect by the counterfactual inference, and then subtract it from the total effect of all modalities to obtain the indirect effect for reliable prediction. Extensive experiments show the superior effectiveness and generalization ability of our proposed framework.

While rich, open-domain textual data are generally available and may include interesting phenomena (humor, sarcasm, empathy, etc.) most are designed for language processing tasks, and are usually in a non-conversational format. In this work, we take a step towards automatically generating conversational data using Generative Conversational Networks, aiming to benefit from the breadth of available language and knowledge data, and train open domain social conversational agents. We evaluate our approach on conversations with and without knowledge on the Topical Chat dataset using automatic metrics and human evaluators. Our results show that for conversations without knowledge grounding, GCN can generalize from the seed data, producing novel conversations that are less relevant but more engaging and for knowledge-grounded conversations, it can produce more knowledge-focused, fluent, and engaging conversations. Specifically, we show that for open-domain conversations with 10\% of seed data, our approach performs close to the baseline that uses 100% of the data, while for knowledge-grounded conversations, it achieves the same using only 1% of the data, on human ratings of engagingness, fluency, and relevance.

Recent breakthroughs in Natural Language Processing (NLP) have been driven by language models trained on a massive amount of plain text. While powerful, deriving supervision from textual resources is still an open question. For example, language model pretraining often neglects the rich, freely-available structures in textual data. In this thesis, we describe three lines of work that seek to improve the training and evaluation of neural models using naturally-occurring supervision. We first investigate self-supervised training losses to help enhance the performance of pretrained language models for various NLP tasks. Specifically, we alter the sentence prediction loss to make it better suited to other pretraining losses and more challenging to solve. We design an intermediate finetuning step that uses self-supervised training to promote models' ability in cross-task generalization. Then we describe methods to leverage the structures in Wikipedia and paraphrases. In particular, we propose training losses to exploit hyperlinks, article structures, and article category graphs for entity-, discourse-, entailment-related knowledge. We propose a framework that uses paraphrase pairs to disentangle semantics and syntax in sentence representations. We extend the framework for a novel generation task that controls the syntax of output text with a sentential exemplar. Lastly, we discuss our work on tailoring textual resources for establishing challenging evaluation tasks. We introduce three datasets by defining novel tasks using various fan-contributed websites, including a long-form data-to-text generation dataset, a screenplay summarization dataset, and a long-form story generation dataset. These datasets have unique characteristics offering challenges to future work in their respective task settings.

We present TacoBot, a task-oriented dialogue system built for the inaugural Alexa Prize TaskBot Challenge, which assists users in completing multi-step cooking and home improvement tasks. TacoBot is designed with a user-centered principle and aspires to deliver a collaborative and accessible dialogue experience. Towards that end, it is equipped with accurate language understanding, flexible dialogue management, and engaging response generation. Furthermore, TacoBot is backed by a strong search engine and an automated end-to-end test suite. In bootstrapping the development of TacoBot, we explore a series of data augmentation strategies to train advanced neural language processing models and continuously improve the dialogue experience with collected real conversations. At the end of the semifinals, TacoBot achieved an average rating of 3.55/5.0.

This paper presents the findings of an exploratory study on the continuously generating Big Data on Twitter related to the sharing of information, news, views, opinions, ideas, feedback, and experiences about the COVID-19 pandemic, with a specific focus on the Omicron variant, which is the globally dominant variant of SARS-CoV-2 at this time. A total of 12028 tweets about the Omicron variant were studied, and the specific characteristics of tweets that were analyzed include - sentiment, language, source, type, and embedded URLs. The findings of this study are manifold. First, from sentiment analysis, it was observed that 50.5% of tweets had a neutral emotion. The other emotions - bad, good, terrible, and great were found in 15.6%, 14.0%, 12.5%, and 7.5% of the tweets, respectively. Second, the findings of language interpretation showed that 65.9% of the tweets were posted in English. It was followed by Spanish, French, Italian, and other languages. Third, the findings from source tracking showed that Twitter for Android was associated with 35.2% of tweets. It was followed by Twitter Web App, Twitter for iPhone, Twitter for iPad, and other sources. Fourth, studying the type of tweets revealed that retweets accounted for 60.8% of the tweets, it was followed by original tweets and replies that accounted for 19.8% and 19.4% of the tweets, respectively. Fifth, in terms of embedded URL analysis, the most common domain embedded in the tweets was found to be twitter.com, which was followed by biorxiv.org, nature.com, and other domains. Finally, to support similar research in this field, we have developed a Twitter dataset that comprises more than 500,000 tweets about the SARS-CoV-2 omicron variant since the first detected case of this variant on November 24, 2021.

Discovering what other people think has always been a key aspect of our information-gathering strategy. People can now actively utilize information technology to seek out and comprehend the ideas of others, thanks to the increased availability and popularity of opinion-rich resources such as online review sites and personal blogs. Because of its crucial function in understanding people's opinions, sentiment analysis (SA) is a crucial task. Existing research, on the other hand, is primarily focused on the English language, with just a small amount of study devoted to low-resource languages. For sentiment analysis, this work presented a new multi-class Urdu dataset based on user evaluations. The tweeter website was used to get Urdu dataset. Our proposed dataset includes 10,000 reviews that have been carefully classified into two categories by human experts: positive, negative. The primary purpose of this research is to construct a manually annotated dataset for Urdu sentiment analysis and to establish the baseline result. Five different lexicon- and rule-based algorithms including Naivebayes, Stanza, Textblob, Vader, and Flair are employed and the experimental results show that Flair with an accuracy of 70% outperforms other tested algorithms.

Transitioning between topics is a natural component of human-human dialog. Although topic transition has been studied in dialogue for decades, only a handful of corpora based studies have been performed to investigate the subtleties of topic transitions. Thus, this study annotates 215 conversations from the switchboard corpus and investigates how variables such as length, number of topic transitions, topic transitions share by participants and turns/topic are related. This work presents an empirical study on topic transition in switchboard corpus followed by modelling topic transition with a precision of 83% for in-domain(id) test set and 82% on 10 out-of-domain}(ood) test set. It is envisioned that this work will help in emulating human-human like topic transition in open-domain dialog systems.

Collaborative Filtering(CF) recommender is a crucial application in the online market and ecommerce. However, CF recommender has been proven to suffer from persistent problems related to sparsity of the user rating that will further lead to a cold-start issue. Existing methods address the data sparsity issue by applying token-level sentiment analysis that translate text review into sentiment scores as a complement of the user rating. In this paper, we attempt to optimize the sentiment analysis with advanced NLP models including BERT and RoBERTa, and experiment on whether the CF recommender has been further enhanced. We build the recommenders on the Amazon US Reviews dataset, and tune the pretrained BERT and RoBERTa with the traditional fine-tuned paradigm as well as the new prompt-based learning paradigm. Experimental result shows that the recommender enhanced with the sentiment ratings predicted by the fine-tuned RoBERTa has the best performance, and achieved 30.7% overall gain by comparing MAP, NDCG and precision at K to the baseline recommender. Prompt-based learning paradigm, although superior to traditional fine-tune paradigm in pure sentiment analysis, fail to further improve the CF recommender.

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