Social media platforms have become a place where users collaborate, share their ideas and also have conflicts (Hansson et al., 2019; Hansson and Ludwig, 2019). With 126 million active daily users (Shaban, 2019), Twitter is the dominant microblogging platform on which users discuss a breadth of subjects and even play a role in influencing current trends. Users on Twitter post short and often informal messages (tweets) in which they share information and project opinions and sentiments about what is going on in the world. Twitter has been a major platform for sharing scholarly articles, and many researchers have used it to develop various metrics for scholarly articles (Haustein, 2019). Other social media platforms like Facebook and Weibo have also been sources to study online users' responses (Kou et al., 2017). Social media platforms have become a hub where users express their opinions and emotions related to multiple fields of interest (Chatterjee et al., 2019). Researchers have studied the sentiments and emotions associated with research articles on these platforms (Freeman et al., 2019, 2020).

This paper presents an ontology-aware pretrained language model (OPAL) for end-to-end task-oriented dialogue (TOD). Unlike chit-chat dialogue models, task-oriented dialogue models fulfill at least two task-specific modules: dialogue state tracker (DST) and response generator (RG). The dialogue state consists of the domain-slot-value triples, which are regarded as the user's constraints to search the domain-related databases. The large-scale task-oriented dialogue data with the annotated structured dialogue state usually are inaccessible. It prevents the development of the pretrained language model for the task-oriented dialogue. We propose a simple yet effective pretraining method to alleviate this problem, which consists of two pretraining phases. The first phase is to pretrain on large-scale contextual text data, where the structured information of the text is extracted by the information extracting tool. To bridge the gap between the pretraining method and downstream tasks, we design two pretraining tasks: ontology-like triple recovery and next-text generation, which simulates the DST and RG, respectively. The second phase is to fine-tune the pretrained model on the TOD data. The experimental results show that our proposed method achieves an exciting boost and get competitive performance even without any TOD data on CamRest676 and MultiWOZ benchmarks.

Purpose - To better understand the online reviews and help potential consumers, businessmen, and product manufacturers effectively obtain users' evaluation on product aspects, this paper explores the distribution regularities of user attention and sentiment toward product aspects from the temporal perspective of online reviews. Design/methodology/approach - Temporal characteristics of online reviews (purchase time, review time, and time intervals between purchase time and review time), similar attributes clustering, and attribute-level sentiment computing technologies are employed based on more than 340k smartphone reviews of three products from JD.COM (a famous online shopping platform in China) to explore the distribution regularities of user attention and sentiment toward product aspects in this article. Findings - The empirical results show that a power-law distribution can fit user attention to product aspects, and the reviews posted in short time intervals contain more product aspects. Besides, the results show that the values of user sentiment of product aspects are significantly higher/lower in short time intervals which contribute to judging the advantages and weaknesses of a product. Research limitations - The paper can't acquire online reviews for more products with temporal characteristics to verify the findings because of the restriction on reviews crawling by the shopping platforms. Originality/value -This work reveals the distribution regularities of user attention and sentiment toward product aspects, which is of great significance in assisting decision-making, optimizing review presentation, and improving the shopping experience.

[Purpose] To understand the meaning of a sentence, humans can focus on important words in the sentence, which reflects our eyes staying on each word in different gaze time or times. Thus, some studies utilize eye-tracking values to optimize the attention mechanism in deep learning models. But these studies lack to explain the rationality of this approach. Whether the attention mechanism possesses this feature of human reading needs to be explored. [Design/methodology/approach] We conducted experiments on a sentiment classification task. Firstly, we obtained eye-tracking values from two open-source eye-tracking corpora to describe the feature of human reading. Then, the machine attention values of each sentence were learned from a sentiment classification model. Finally, a comparison was conducted to analyze machine attention values and eye-tracking values. [Findings] Through experiments, we found the attention mechanism can focus on important words, such as adjectives, adverbs, and sentiment words, which are valuable for judging the sentiment of sentences on the sentiment classification task. It possesses the feature of human reading, focusing on important words in sentences when reading. Due to the insufficient learning of the attention mechanism, some words are wrongly focused. The eye-tracking values can help the attention mechanism correct this error and improve the model performance. [Originality/value] Our research not only provides a reasonable explanation for the study of using eye-tracking values to optimize the attention mechanism, but also provides new inspiration for the interpretability of attention mechanism.

Aspect-based sentiment analysis (ABSA) is a fine-grained sentiment analysis task, which focuses on detecting the sentiment polarity towards the aspect in a sentence. However, it is always sensitive to the multi-aspect challenge, where features of multiple aspects in a sentence will affect each other. To mitigate this issue, we design a novel training framework, called Contrastive Cross-Channel Data Augmentation (C3 DA), which leverages an in-domain generator to construct more multi-aspect samples and then boosts the robustness of ABSA models via contrastive learning on these generated data. In practice, given a generative pretrained language model and some limited ABSA labeled data, we first employ some parameter-efficient approaches to perform the in-domain fine-tuning. Then, the obtained in-domain generator is used to generate the synthetic sentences from two channels, i.e., Aspect Augmentation Channel and Polarity Augmentation Channel, which generate the sentence condition on a given aspect and polarity respectively. Specifically, our C3 DA performs the sentence generation in a cross-channel manner to obtain more sentences, and proposes an Entropy-Minimization Filter to filter low-quality generated samples. Extensive experiments show that our C3 DA can outperform those baselines without any augmentations by about 1% on accuracy and Macro- F1. Code and data are released in https://github.com/wangbing1416/C3DA.

Sentiment analysis is a branch of Natural Language Processing (NLP) which goal is to assign sentiments or emotions to particular sentences or words. Performing this task is particularly useful for companies wishing to take into account customer feedback through chatbots or verbatim. This has been done extensively in the literature using various approaches, ranging from simple models to deep transformer neural networks. In this paper, we will tackle sentiment analysis in the Noisy Intermediate Scale Computing (NISQ) era, using the DisCoCat model of language. We will first present the basics of quantum computing and the DisCoCat model. This will enable us to define a general framework to perform NLP tasks on a quantum computer. We will then extend the two-class classification that was performed by Lorenz et al. (2021) to a four-class sentiment analysis experiment on a much larger dataset, showing the scalability of such a framework.

Document-level Sentiment Analysis (DSA) is more challenging due to vague semantic links and complicate sentiment information. Recent works have been devoted to leveraging text summarization and have achieved promising results. However, these summarization-based methods did not take full advantage of the summary including ignoring the inherent interactions between the summary and document. As a result, they limited the representation to express major points in the document, which is highly indicative of the key sentiment. In this paper, we study how to effectively generate a discriminative representation with explicit subject patterns and sentiment contexts for DSA. A Hierarchical Interaction Networks (HIN) is proposed to explore bidirectional interactions between the summary and document at multiple granularities and learn subject-oriented document representations for sentiment classification. Furthermore, we design a Sentiment-based Rethinking mechanism (SR) by refining the HIN with sentiment label information to learn a more sentiment-aware document representation. We extensively evaluate our proposed models on three public datasets. The experimental results consistently demonstrate the effectiveness of our proposed models and show that HIN-SR outperforms various state-of-the-art methods.

Reference resolution, which aims to identify entities being referred to by a speaker, is more complex in real world settings: new referents may be created by processes the agents engage in and/or be salient only because they belong to the shared physical setting. Our focus is on resolving references to visualizations on a large screen display in multimodal dialogue; crucially, reference resolution is directly involved in the process of creating new visualizations. We describe our annotations for user references to visualizations appearing on a large screen via language and hand gesture and also new entity establishment, which results from executing the user request to create a new visualization. We also describe our reference resolution pipeline which relies on an information-state architecture to maintain dialogue context. We report results on detecting and resolving references, effectiveness of contextual information on the model, and under-specified requests for creating visualizations. We also experiment with conventional CRF and deep learning / transformer models (BiLSTM-CRF and BERT-CRF) for tagging references in user utterance text. Our results show that transfer learning significantly boost performance of the deep learning methods, although CRF still out-performs them, suggesting that conventional methods may generalize better for low resource data.

Constructing a robust dialogue system on spoken conversations bring more challenge than written conversation. In this respect, DSTC10-Track2-Task2 is proposed, which aims to build a task-oriented dialogue (TOD) system incorporating unstructured external knowledge on a spoken conversation, extending DSTC9-Track1. This paper introduces our system containing four advanced methods: data construction, weighted negative sampling, post-training, and style transfer. We first automatically construct a large training data because DSTC10-Track2 does not release the official training set. For the knowledge selection task, we propose weighted negative sampling to train the model more fine-grained manner. We also employ post-training and style transfer for the response generation task to generate an appropriate response with a similar style to the target response. In the experiment, we investigate the effect of weighted negative sampling, post-training, and style transfer. Our model ranked 7 out of 16 teams in the objective evaluation and 6 in human evaluation.

As aspect-level sentiment labels are expensive and labor-intensive to acquire, zero-shot aspect-level sentiment classification is proposed to learn classifiers applicable to new domains without using any annotated aspect-level data. In contrast, document-level sentiment data with ratings are more easily accessible. In this work, we achieve zero-shot aspect-level sentiment classification by only using document-level reviews. Our key intuition is that the sentiment representation of a document is composed of the sentiment representations of all the aspects of that document. Based on this, we propose the AF-DSC method to explicitly model such sentiment composition in reviews. AF-DSC first learns sentiment representations for all potential aspects and then aggregates aspect-level sentiments into a document-level one to perform document-level sentiment classification. In this way, we obtain the aspect-level sentiment classifier as the by-product of the document-level sentiment classifier. Experimental results on aspect-level sentiment classification benchmarks demonstrate the effectiveness of explicit utilization of sentiment composition in document-level sentiment classification. Our model with only 30k training data outperforms previous work utilizing millions of data.