Few-shot dialogue state tracking (DST) model tracks user requests in dialogue with reliable accuracy even with a small amount of data. In this paper, we introduce an ontology-free few-shot DST with self-feeding belief state input. The self-feeding belief state input increases the accuracy in multi-turn dialogue by summarizing previous dialogue. Also, we newly developed a slot-gate auxiliary task. This new auxiliary task helps classify whether a slot is mentioned in the dialogue. Our model achieved the best score in a few-shot setting for four domains on multiWOZ 2.0.

This paper studies the exposure bias problem in task-oriented dialog systems, where the model's generated content over multiple turns drives the dialog context away from the ground-truth distribution at training time, introducing error propagation and damaging the robustness of the TOD system. To bridge the gap between training and inference for multi-turn task-oriented dialogs, we propose session-level sampling which explicitly exposes the model to sampled generated content of dialog context during training. Additionally, we employ a dropout-based consistency regularization with the masking strategy R-Mask to further improve the robustness and performance of the model. The proposed UBARv2 achieves state-of-the-art performance on the standardized evaluation benchmark MultiWOZ and extensive experiments show the effectiveness of the proposed methods.

Figures of speech, such as metaphor and irony, are ubiquitous in literature works and colloquial conversations. This poses great challenge for natural language understanding since figures of speech usually deviate from their ostensible meanings to express deeper semantic implications. Previous research lays emphasis on the literary aspect of figures and seldom provide a comprehensive exploration from a view of computational linguistics. In this paper, we first propose the concept of figurative unit, which is the carrier of a figure. Then we select 12 types of figures commonly used in Chinese, and build a Chinese corpus for Contextualized Figure Recognition (ConFiguRe). Different from previous token-level or sentence-level counterparts, ConFiguRe aims at extracting a figurative unit from discourse-level context, and classifying the figurative unit into the right figure type. On ConFiguRe, three tasks, i.e., figure extraction, figure type classification and figure recognition, are designed and the state-of-the-art techniques are utilized to implement the benchmarks. We conduct thorough experiments and show that all three tasks are challenging for existing models, thus requiring further research. Our dataset and code are publicly available at https://github.com/pku-tangent/ConFiguRe.

Recently, pre-training methods have shown remarkable success in task-oriented dialog (TOD) systems. However, most existing pre-trained models for TOD focus on either dialog understanding or dialog generation, but not both. In this paper, we propose SPACE-3, a novel unified semi-supervised pre-trained conversation model learning from large-scale dialog corpora with limited annotations, which can be effectively fine-tuned on a wide range of downstream dialog tasks. Specifically, SPACE-3 consists of four successive components in a single transformer to maintain a task-flow in TOD systems: (i) a dialog encoding module to encode dialog history, (ii) a dialog understanding module to extract semantic vectors from either user queries or system responses, (iii) a dialog policy module to generate a policy vector that contains high-level semantics of the response, and (iv) a dialog generation module to produce appropriate responses. We design a dedicated pre-training objective for each component. Concretely, we pre-train the dialog encoding module with span mask language modeling to learn contextualized dialog information. To capture the structured dialog semantics, we pre-train the dialog understanding module via a novel tree-induced semi-supervised contrastive learning objective with the help of extra dialog annotations. In addition, we pre-train the dialog policy module by minimizing the L2 distance between its output policy vector and the semantic vector of the response for policy optimization. Finally, the dialog generation model is pre-trained by language modeling. Results show that SPACE-3 achieves state-of-the-art performance on eight downstream dialog benchmarks, including intent prediction, dialog state tracking, and end-to-end dialog modeling. We also show that SPACE-3 has a stronger few-shot ability than existing models under the low-resource setting.

Multimodal sentiment analysis and depression estimation are two important research topics that aim to predict human mental states using multimodal data. Previous research has focused on developing effective fusion strategies for exchanging and integrating mind-related information from different modalities. Some MLP-based techniques have recently achieved considerable success in a variety of computer vision tasks. Inspired by this, we explore multimodal approaches with a feature-mixing perspective in this study. To this end, we introduce CubeMLP, a multimodal feature processing framework based entirely on MLP. CubeMLP consists of three independent MLP units, each of which has two affine transformations. CubeMLP accepts all relevant modality features as input and mixes them across three axes. After extracting the characteristics using CubeMLP, the mixed multimodal features are flattened for task predictions. Our experiments are conducted on sentiment analysis datasets: CMU-MOSI and CMU-MOSEI, and depression estimation dataset: AVEC2019. The results show that CubeMLP can achieve state-of-the-art performance with a much lower computing cost.

Social media platforms have become a place where users collaborate, share their ideas and also have conflicts (Hansson et al., 2019; Hansson and Ludwig, 2019). With 126 million active daily users (Shaban, 2019), Twitter is the dominant microblogging platform on which users discuss a breadth of subjects and even play a role in influencing current trends. Users on Twitter post short and often informal messages (tweets) in which they share information and project opinions and sentiments about what is going on in the world. Twitter has been a major platform for sharing scholarly articles, and many researchers have used it to develop various metrics for scholarly articles (Haustein, 2019). Other social media platforms like Facebook and Weibo have also been sources to study online users' responses (Kou et al., 2017). Social media platforms have become a hub where users express their opinions and emotions related to multiple fields of interest (Chatterjee et al., 2019). Researchers have studied the sentiments and emotions associated with research articles on these platforms (Freeman et al., 2019, 2020).

This paper presents an ontology-aware pretrained language model (OPAL) for end-to-end task-oriented dialogue (TOD). Unlike chit-chat dialogue models, task-oriented dialogue models fulfill at least two task-specific modules: dialogue state tracker (DST) and response generator (RG). The dialogue state consists of the domain-slot-value triples, which are regarded as the user's constraints to search the domain-related databases. The large-scale task-oriented dialogue data with the annotated structured dialogue state usually are inaccessible. It prevents the development of the pretrained language model for the task-oriented dialogue. We propose a simple yet effective pretraining method to alleviate this problem, which consists of two pretraining phases. The first phase is to pretrain on large-scale contextual text data, where the structured information of the text is extracted by the information extracting tool. To bridge the gap between the pretraining method and downstream tasks, we design two pretraining tasks: ontology-like triple recovery and next-text generation, which simulates the DST and RG, respectively. The second phase is to fine-tune the pretrained model on the TOD data. The experimental results show that our proposed method achieves an exciting boost and get competitive performance even without any TOD data on CamRest676 and MultiWOZ benchmarks.

Purpose - To better understand the online reviews and help potential consumers, businessmen, and product manufacturers effectively obtain users' evaluation on product aspects, this paper explores the distribution regularities of user attention and sentiment toward product aspects from the temporal perspective of online reviews. Design/methodology/approach - Temporal characteristics of online reviews (purchase time, review time, and time intervals between purchase time and review time), similar attributes clustering, and attribute-level sentiment computing technologies are employed based on more than 340k smartphone reviews of three products from JD.COM (a famous online shopping platform in China) to explore the distribution regularities of user attention and sentiment toward product aspects in this article. Findings - The empirical results show that a power-law distribution can fit user attention to product aspects, and the reviews posted in short time intervals contain more product aspects. Besides, the results show that the values of user sentiment of product aspects are significantly higher/lower in short time intervals which contribute to judging the advantages and weaknesses of a product. Research limitations - The paper can't acquire online reviews for more products with temporal characteristics to verify the findings because of the restriction on reviews crawling by the shopping platforms. Originality/value -This work reveals the distribution regularities of user attention and sentiment toward product aspects, which is of great significance in assisting decision-making, optimizing review presentation, and improving the shopping experience.

[Purpose] To understand the meaning of a sentence, humans can focus on important words in the sentence, which reflects our eyes staying on each word in different gaze time or times. Thus, some studies utilize eye-tracking values to optimize the attention mechanism in deep learning models. But these studies lack to explain the rationality of this approach. Whether the attention mechanism possesses this feature of human reading needs to be explored. [Design/methodology/approach] We conducted experiments on a sentiment classification task. Firstly, we obtained eye-tracking values from two open-source eye-tracking corpora to describe the feature of human reading. Then, the machine attention values of each sentence were learned from a sentiment classification model. Finally, a comparison was conducted to analyze machine attention values and eye-tracking values. [Findings] Through experiments, we found the attention mechanism can focus on important words, such as adjectives, adverbs, and sentiment words, which are valuable for judging the sentiment of sentences on the sentiment classification task. It possesses the feature of human reading, focusing on important words in sentences when reading. Due to the insufficient learning of the attention mechanism, some words are wrongly focused. The eye-tracking values can help the attention mechanism correct this error and improve the model performance. [Originality/value] Our research not only provides a reasonable explanation for the study of using eye-tracking values to optimize the attention mechanism, but also provides new inspiration for the interpretability of attention mechanism.

Aspect-based sentiment analysis (ABSA) is a fine-grained sentiment analysis task, which focuses on detecting the sentiment polarity towards the aspect in a sentence. However, it is always sensitive to the multi-aspect challenge, where features of multiple aspects in a sentence will affect each other. To mitigate this issue, we design a novel training framework, called Contrastive Cross-Channel Data Augmentation (C3 DA), which leverages an in-domain generator to construct more multi-aspect samples and then boosts the robustness of ABSA models via contrastive learning on these generated data. In practice, given a generative pretrained language model and some limited ABSA labeled data, we first employ some parameter-efficient approaches to perform the in-domain fine-tuning. Then, the obtained in-domain generator is used to generate the synthetic sentences from two channels, i.e., Aspect Augmentation Channel and Polarity Augmentation Channel, which generate the sentence condition on a given aspect and polarity respectively. Specifically, our C3 DA performs the sentence generation in a cross-channel manner to obtain more sentences, and proposes an Entropy-Minimization Filter to filter low-quality generated samples. Extensive experiments show that our C3 DA can outperform those baselines without any augmentations by about 1% on accuracy and Macro- F1. Code and data are released in https://github.com/wangbing1416/C3DA.