Various studies have been conducted on human-supporting robot systems. These systems have been put to practical use over the years and are now seen in our daily lives. In particular, robots communicating smoothly with people are expected to play an active role in customer service and guidance. In this case, it is essential to determine whether the customer is satisfied with the dialog robot or not. However, it is not easy to satisfy all of the customer's requests due to the diversity of the customer's speech. In this study, we developed a dialog mechanism that prevents dialog breakdowns and keeps the customer satisfied by providing multiple scenarios for the robot to take control of the dialog. We tested it in a travel destination recommendation task at a travel agency.

Multi-turn dialogue modeling as a challenging branch of natural language understanding (NLU), aims to build representations for machines to understand human dialogues, which provides a solid foundation for multiple downstream tasks. Recent studies of dialogue modeling commonly employ pre-trained language models (PrLMs) to encode the dialogue history as successive tokens, which is insufficient in capturing the temporal characteristics of dialogues. Therefore, we propose Bidirectional Information Decoupling Network (BiDeN) as a universal dialogue encoder, which explicitly incorporates both the past and future contexts and can be generalized to a wide range of dialogue-related tasks. Experimental results on datasets of different downstream tasks demonstrate the universality and effectiveness of our BiDeN.

Most existing pre-trained language representation models (PLMs) are sub-optimal in sentiment analysis tasks, as they capture the sentiment information from word-level while under-considering sentence-level information. In this paper, we propose SentiWSP, a novel Sentiment-aware pre-trained language model with combined Word-level and Sentence-level Pre-training tasks. The word level pre-training task detects replaced sentiment words, via a generator-discriminator framework, to enhance the PLM's knowledge about sentiment words. The sentence level pre-training task further strengthens the discriminator via a contrastive learning framework, with similar sentences as negative samples, to encode sentiments in a sentence. Extensive experimental results show that SentiWSP achieves new state-of-the-art performance on various sentence-level and aspect-level sentiment classification benchmarks. We have made our code and model publicly available at https://github.com/XMUDM/SentiWSP.

Humans are easily conscious of small differences in an android robot's (AR's) behaviors and utterances, resulting in treating the AR as not-human, while ARs treat us as humans. Thus, there exists asymmetric communication between ARs and humans. In our system at Dialogue Robot Competition 2022, this asymmetry was a considerable research target in our dialogue strategy. For example, tricky phrases such as questions related to personal matters and forceful requests for agreement were experimentally used in AR's utterances. We assumed that these AR phrases would have a reasonable chance of success, although humans would likely hesitate to use the phrases. Additionally, during a five-minute dialogue, our AR's character, such as its voice tones and sentence expressions, changed from mechanical to human-like type in order to pretend to tailor to customers. The characteristics of the AR developed by our team, DSML-TDU, are introduced in this paper.

Recently, there have merged a class of task-oriented dialogue (TOD) datasets collected through Wizard-of-Oz simulated games. However, the Wizard-of-Oz data are in fact simulated data and thus are fundamentally different from real-life conversations, which are more noisy and casual. Recently, the SereTOD challenge is organized and releases the MobileCS dataset, which consists of real-world dialog transcripts between real users and customer-service staffs from China Mobile. Based on the MobileCS dataset, the SereTOD challenge has two tasks, not only evaluating the construction of the dialogue system itself, but also examining information extraction from dialog transcripts, which is crucial for building the knowledge base for TOD. This paper mainly presents a baseline study of the two tasks with the MobileCS dataset. We introduce how the two baselines are constructed, the problems encountered, and the results. We anticipate that the baselines can facilitate exciting future research to build human-robot dialogue systems for real-life tasks.

In noisy environments, speech can be hard to understand for humans. Spoken dialog systems can help to enhance the intelligibility of their output, either by modifying the speech synthesis (e.g., imitate Lombard speech) or by optimizing the language generation. We here focus on the second type of approach, by which an intended message is realized with words that are more intelligible in a specific noisy environment. By conducting a speech perception experiment, we created a dataset of 900 paraphrases in babble noise, perceived by native English speakers with normal hearing. We find that careful selection of paraphrases can improve intelligibility by 33% at SNR -5 dB. Our analysis of the data shows that the intelligibility differences between paraphrases are mainly driven by noise-robust acoustic cues. Furthermore, we propose an intelligibility-aware paraphrase ranking model, which outperforms baseline models with a relative improvement of 31.37% at SNR -5 dB.

Building user simulators (USs) for reinforcement learning (RL) of task-oriented dialog systems (DSs) has gained more and more attention, which, however, still faces several fundamental challenges. First, it is unclear whether we can leverage pretrained language models to design, for example, GPT-2 based USs, to catch up and interact with the recently advanced GPT-2 based DSs. Second, an important ingredient in a US is that the user goal can be effectively incorporated and tracked; but how to flexibly integrate goal state tracking and develop an end-to-end trainable US for multi-domains has remained to be a challenge. In this work, we propose a generative user simulator (GUS) with GPT-2 based architecture and goal state tracking towards addressing the above two challenges. Extensive experiments are conducted on MultiWOZ2.1. Different DSs are trained via RL with GUS, the classic agenda-based user simulator (ABUS) and other ablation simulators respectively, and are compared for cross-model evaluation, corpus-based evaluation and human evaluation. The GUS achieves superior results in all three evaluation tasks.

To improve the interactive capabilities of a dialogue system, e.g., to adapt to different customers, the Dialogue Robot Competition (DRC2022) was held. As one of the teams, we built a dialogue system with a pipeline structure containing four modules. The natural language understanding (NLU) and natural language generation (NLG) modules were GPT-2 based models, and the dialogue state tracking (DST) and policy modules were designed on the basis of hand-crafted rules. After the preliminary round of the competition, we found that the low variation in training examples for the NLU and failed recommendation due to the policy used were probably the main reasons for the limited performance of the system.

Discourse parsing is an essential upstream task in Natural Language Processing with strong implications for many real-world applications. Despite its widely recognized role, most recent discourse parsers (and consequently downstream tasks) still rely on small-scale human-annotated discourse treebanks, trying to infer general-purpose discourse structures from very limited data in a few narrow domains. To overcome this dire situation and allow discourse parsers to be trained on larger, more diverse and domain-independent datasets, we propose a framework to generate "silver-standard" discourse trees from distant supervision on the auxiliary task of sentiment analysis.

This study investigated and compared public sentiment related to COVID-19 vaccines expressed on two popular social media platforms, Reddit and Twitter, harvested from January 1, 2020, to March 1, 2022. To accomplish this task, we created a fine-tuned DistilRoBERTa model to predict sentiments of approximately 9.5 million Tweets and 70 thousand Reddit comments. To fine-tune our model, our team manually labeled the sentiment of 3600 Tweets and then augmented our dataset by the method of back-translation. Text sentiment for each social media platform was then classified with our fine-tuned model using Python and the Huggingface sentiment analysis pipeline. Our results determined that the average sentiment expressed on Twitter was more negative (52% positive) than positive and the sentiment expressed on Reddit was more positive than negative (53% positive). Though average sentiment was found to vary between these social media platforms, both displayed similar behavior related to sentiment shared at key vaccine-related developments during the pandemic. Considering this similar trend in shared sentiment demonstrated across social media platforms, Twitter and Reddit continue to be valuable data sources that public health officials can utilize to strengthen vaccine confidence and combat misinformation. As the spread of misinformation poses a range of psychological and psychosocial risks (anxiety, fear, etc.), there is an urgency in understanding the public perspective and attitude toward shared falsities. Comprehensive educational delivery systems tailored to the population's expressed sentiments that facilitate digital literacy, health information-seeking behavior, and precision health promotion could aid in clarifying such misinformation.