Aspect Based Sentiment Analysis is a dominant research area with potential applications in social media analytics, business, finance, and health. Prior works in this area are primarily based on supervised methods, with a few techniques using weak supervision limited to predicting a single aspect category per review sentence. In this paper, we present an extremely weakly supervised multi-label Aspect Category Sentiment Analysis framework which does not use any labelled data. We only rely on a single word per class as an initial indicative information. We further propose an automatic word selection technique to choose these seed categories and sentiment words. We explore unsupervised language model post-training to improve the overall performance, and propose a multi-label generator model to generate multiple aspect category-sentiment pairs per review sentence. Experiments conducted on four benchmark datasets showcase our method to outperform other weakly supervised baselines by a significant margin.

People capture photos and videos to relive and share memories of personal significance. Recently, media montages (stories) have become a popular mode of sharing these memories due to their intuitive and powerful storytelling capabilities. However, creating such montages usually involves a lot of manual searches, clicks, and selections that are time-consuming and cumbersome, adversely affecting user experiences. To alleviate this, we propose task-oriented dialogs for montage creation as a novel interactive tool to seamlessly search, compile, and edit montages from a media collection. To the best of our knowledge, our work is the first to leverage multi-turn conversations for such a challenging application, extending the previous literature studying simple media retrieval tasks. We collect a new dataset C3 (Conversational Content Creation), comprising 10k dialogs conditioned on media montages simulated from a large media collection. We take a simulate-and-paraphrase approach to collect these dialogs to be both cost and time efficient, while drawing from natural language distribution. Our analysis and benchmarking of state-of-the-art language models showcase the multimodal challenges present in the dataset. Lastly, we present a real-world mobile demo application that shows the feasibility of the proposed work in real-world applications. Our code and data will be made publicly available.

The advances in language-based Artificial Intelligence (AI) technologies applied to build educational applications can present AI for social-good opportunities with a broader positive impact. Across many disciplines, enhancing the quality of mathematics education is crucial in building critical thinking and problem-solving skills at younger ages. Conversational AI systems have started maturing to a point where they could play a significant role in helping students learn fundamental math concepts. This work presents a task-oriented Spoken Dialogue System (SDS) built to support play-based learning of basic math concepts for early childhood education. The system has been evaluated via real-world deployments at school while the students are practicing early math concepts with multimodal interactions. We discuss our efforts to improve the SDS pipeline built for math learning, for which we explore utilizing MathBERT representations for potential enhancement to the Natural Language Understanding (NLU) module. We perform an end-to-end evaluation using real-world deployment outputs from the Automatic Speech Recognition (ASR), Intent Recognition, and Dialogue Manager (DM) components to understand how error propagation affects the overall performance in real-world scenarios.

Climate change has become one of the biggest challenges of our time. Social media platforms such as Twitter play an important role in raising public awareness and spreading knowledge about the dangers of the current climate crisis. With the increasing number of campaigns and communication about climate change through social media, the information could create more awareness and reach the general public and policy makers. However, these Twitter communications lead to polarization of beliefs, opinion-dominated ideologies, and often a split into two communities of climate change deniers and believers. In this paper, we propose a framework that helps identify denier statements on Twitter and thus classifies the stance of the tweet into one of the two attitudes towards climate change (denier/believer). The sentimental aspects of Twitter data on climate change are deeply rooted in general public attitudes toward climate change. Therefore, our work focuses on learning two closely related tasks: Stance Detection and Sentiment Analysis of climate change tweets. We propose a multi-task framework that performs stance detection (primary task) and sentiment analysis (auxiliary task) simultaneously. The proposed model incorporates the feature-specific and shared-specific attention frameworks to fuse multiple features and learn the generalized features for both tasks. The experimental results show that the proposed framework increases the performance of the primary task, i.e., stance detection by benefiting from the auxiliary task, i.e., sentiment analysis compared to its uni-modal and single-task variants.

In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users. For our case study, we analyzed a total number of 16.4k users and 48.7k customer support conversations within the financial vertical of a large e-commerce company in Latin America. Consequently, our main contributions and objectives are to use Natural Language Processing (NLP) to assess and predict the recommendation behavior where, in addition to using static sentiment analysis, we exploit the predictive power of each user's sentiment dynamics. Our results show that, with respective feature interpretability, it is possible to predict the likelihood of a user to recommend a product or service, based solely on the message-wise sentiment evolution of their CS conversations in a fully automated way.

At the foundation of scientific evaluation is the labor-intensive process of peer review. This critical task requires participants to consume vast amounts of highly technical text. Prior work has annotated different aspects of review argumentation, but discourse relations between reviews and rebuttals have yet to be examined. We present DISAPERE, a labeled dataset of 20k sentences contained in 506 review-rebuttal pairs in English, annotated by experts. DISAPERE synthesizes label sets from prior work and extends them to include fine-grained annotation of the rebuttal sentences, characterizing their context in the review and the authors' stance towards review arguments. Further, we annotate every review and rebuttal sentence. We show that discourse cues from rebuttals can shed light on the quality and interpretation of reviews. Further, an understanding of the argumentative strategies employed by the reviewers and authors provides useful signal for area chairs and other decision makers.

As an important fine-grained sentiment analysis problem, aspect-based sentiment analysis (ABSA), aiming to analyze and understand people's opinions at the aspect level, has been attracting considerable interest in the last decade. To handle ABSA in different scenarios, various tasks are introduced for analyzing different sentiment elements and their relations, including the aspect term, aspect category, opinion term, and sentiment polarity. Unlike early ABSA works focusing on a single sentiment element, many compound ABSA tasks involving multiple elements have been studied in recent years for capturing more complete aspect-level sentiment information. However, a systematic review of various ABSA tasks and their corresponding solutions is still lacking, which we aim to fill in this survey. More specifically, we provide a new taxonomy for ABSA which organizes existing studies from the axes of concerned sentiment elements, with an emphasis on recent advances of compound ABSA tasks. From the perspective of solutions, we summarize the utilization of pre-trained language models for ABSA, which improved the performance of ABSA to a new stage. Besides, techniques for building more practical ABSA systems in cross-domain/lingual scenarios are discussed. Finally, we review some emerging topics and discuss some open challenges to outlook potential future directions of ABSA.

Recent works that revealed the vulnerability of dialogue state tracking (DST) models to distributional shifts have made holistic comparisons on robustness and qualitative analyses increasingly important for understanding their relative performance. We present our findings from standardized and comprehensive DST diagnoses, which have previously been sparse and uncoordinated, using our toolkit, CheckDST, a collection of robustness tests and failure mode analytics. We discover that different classes of DST models have clear strengths and weaknesses, where generation models are more promising for handling language variety while span-based classification models are more robust to unseen entities. Prompted by this discovery, we also compare checkpoints from the same model and find that the standard practice of selecting checkpoints using validation loss/accuracy is prone to overfitting and each model class has distinct patterns of failure. Lastly, we demonstrate how our diagnoses motivate a pre-finetuning procedure with non-dialogue data that offers comprehensive improvements to generation models by alleviating the impact of distributional shifts through transfer learning.

Semantic Machines (SM) have introduced the use of the dataflow (DF) paradigm to dialogue modelling, using computational graphs to hierarchically represent user requests, data, and the dialogue history [Semantic Machines et al. 2020]. Although the main focus of that paper was the SMCalFlow dataset (to date, the only dataset with "native" DF annotations), they also reported some results of an experiment using a transformed version of the commonly used MultiWOZ dataset [Budzianowski et al. 2018] into a DF format. In this paper, we expand the experiments using DF for the MultiWOZ dataset, exploring some additional experimental set-ups. The code and instructions to reproduce the experiments reported here have been released. The contributions of this paper are: 1.) A DF implementation capable of executing MultiWOZ dialogues; 2.) Several versions of conversion of MultiWOZ into a DF format are presented; 3.) Experimental results on state match and translation accuracy.

Despite recent progress in open-domain dialogue evaluation, how to develop automatic metrics remains an open problem. We explore the potential of dialogue evaluation featuring dialog act information, which was hardly explicitly modeled in previous methods. However, defined at the utterance level in general, dialog act is of coarse granularity, as an utterance can contain multiple segments possessing different functions. Hence, we propose segment act, an extension of dialog act from utterance level to segment level, and crowdsource a large-scale dataset for it. To utilize segment act flows, sequences of segment acts, for evaluation, we develop the first consensus-based dialogue evaluation framework, FlowEval. This framework provides a reference-free approach for dialog evaluation by finding pseudo-references. Extensive experiments against strong baselines on three benchmark datasets demonstrate the effectiveness and other desirable characteristics of our FlowEval, pointing out a potential path for better dialogue evaluation.