Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semi-supervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pre-training both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6\%) than the second place.

Texti is a Natural Language Processing (NLP) AI extension. It allows developers to create sophisticated AI-driven applications that can understand and respond to natural language input from users. Texti's NLP engine can be used for a variety of tasks such as sentiment analysis, question answering, image captioning, and more.

Opinion mining is the branch of computation that deals with opinions, appraisals, attitudes, and emotions of people and their different aspects. This field has attracted substantial research interest in recent years. Aspect-level (called aspect-based opinion mining) is often desired in practical applications as it provides detailed opinions or sentiments about different aspects of entities and entities themselves, which are usually required for action. Aspect extraction and entity extraction are thus two core tasks of aspect-based opinion mining. his paper has presented a framework of aspect-based opinion mining based on the concept of transfer learning. on real-world customer reviews available on the Amazon website. The model has yielded quite satisfactory results in its task of aspect-based opinion mining.

Many dialogue systems (DSs) lack characteristics humans have, such as emotion perception, factuality, and informativeness. Enhancing DSs with knowledge alleviates this problem, but, as many ways of doing so exist, keeping track of all proposed methods is difficult. Here, we present the first survey of knowledge-enhanced DSs. We define three categories of systems - internal, external, and hybrid - based on the knowledge they use. We survey the motivation for enhancing DSs with knowledge, used datasets, and methods for knowledge search, knowledge encoding, and knowledge incorporation. Finally, we propose how to improve existing systems based on theories from linguistics and cognitive science.

In order to comprehend how the text is organised, syntactic and semantic methods were being used (to identify meaning). Lemmatization, tokenization, and part-of-speech tagging are some of these approaches.After the text has been cleaned up using NLP methods, machine learning algorithms may classify it. Computers could now detect patterns in data and forecast events thanks to machine learning. So instead explicit instructions, machine learning algorithms get their cues from example that are close to them (training data). If you desire your model to be able to classify text according to sentiment, you must train it with examples of textual emotions.

Functionality and dialogue experience are two important factors of task-oriented dialogue systems. Conventional approaches with closed schema (e.g., conversational semantic parsing) often fail as both the functionality and dialogue experience are strongly constrained by the underlying schema. We introduce a new paradigm for task-oriented dialogue - Dialog2API - to greatly expand the functionality and provide seamless dialogue experience. The conversational model interacts with the environment by generating and executing programs triggering a set of pre-defined APIs. The model also manages the dialogue policy and interact with the user through generating appropriate natural language responses. By allowing generating free-form programs, Dialog2API supports composite goals by combining different APIs, whereas unrestricted program revision provides natural and robust dialogue experience. To facilitate Dialog2API, the core model is provided with API documents, an execution environment and optionally some example dialogues annotated with programs. We propose an approach tailored for the Dialog2API, where the dialogue states are represented by a stack of programs, with most recently mentioned program on the top of the stack. Dialog2API can work with many application scenarios such as software automation and customer service. In this paper, we construct a dataset for AWS S3 APIs and present evaluation results of in-context learning baselines.

Negotiation is one of the crucial abilities in human communication, and there has been a resurgent research interest in negotiation dialogue systems recently, which goal is to empower intelligent agents with such ability that can efficiently help humans resolve conflicts or reach beneficial agreements. Although there have been many explorations in negotiation dialogue systems, a systematic review of this task has to date remained notably absent. To this end, we aim to fill this gap by reviewing contemporary studies in the emerging field of negotiation dialogue systems, covering benchmarks, evaluations, and methodologies. Furthermore, we also discuss potential future directions, including multi-modal, multi-party, and cross-cultural negotiation scenarios. Our goal is to provide the community with a systematic overview of negotiation dialogue systems and to inspire future research.

End-to-end (E2E) task-oriented dialogue (ToD) systems are prone to fall into the so-called "likelihood trap", resulting in generated responses which are dull, repetitive, and often inconsistent with dialogue history. Comparing ranked lists of multiple generated responses against the "gold response" (from evaluation data) reveals a wide diversity in response quality, with many good responses placed lower in the ranked list. The main challenge, addressed in this work, is then how to reach beyond greedily generated system responses, that is, how to obtain and select such high-quality responses from the list of overgenerated responses at inference without availability of the gold response. To this end, we propose a simple yet effective reranking method which aims to select high-quality items from the lists of responses initially overgenerated by the system. The idea is to use any sequence-level (similarity) scoring function to divide the semantic space of responses into high-scoring versus low-scoring partitions. At training, the high-scoring partition comprises all generated responses whose similarity to the gold response is higher than the similarity of the greedy response to the gold response. At inference, the aim is to estimate the probability that each overgenerated response belongs to the high-scoring partition, given only previous dialogue history. We validate the robustness and versatility of our proposed method on the standard MultiWOZ dataset: our methods improve a state-of-the-art E2E ToD system by 2.0 BLEU, 1.6 ROUGE, and 1.3 METEOR scores, achieving new peak results. Additional experiments on the BiTOD dataset and human evaluation further ascertain the generalisability and effectiveness of the proposed framework.

User and product information associated with a review is useful for sentiment polarity prediction. Typical approaches incorporating such information focus on modeling users and products as implicitly learned representation vectors. Most do not exploit the potential of historical reviews, or those that currently do require unnecessary modifications to model architecture or do not make full use of user/product associations. The contribution of this work is twofold: i) a method to explicitly employ historical reviews belonging to the same user/product to initialize representations, and ii) efficient incorporation of textual associations between users and products via a user-product cross-context module. Experiments on IMDb, Yelp-2013 and Yelp-2014 benchmarks show that our approach substantially outperforms previous state-of-the-art. Since we employ BERT-base as the encoder, we additionally provide experiments in which our approach performs well with Span-BERT and Longformer. Furthermore, experiments where the reviews of each user/product in the training data are downsampled demonstrate the effectiveness of our approach under a low-resource setting.

Fake review identification is an important topic and has gained the interest of experts all around the world. Identifying fake reviews is challenging for researchers, and there are several primary challenges to fake review detection. We propose developing an initial research paper for investigating fake reviews by using sentiment analysis. Ten research papers are identified that show fake reviews, and they discuss currently available solutions for predicting or detecting fake reviews. They also show the distribution of fake and truthful reviews through the analysis of sentiment. We summarize and compare previous studies related to fake reviews. We highlight the most significant challenges in the sentiment evaluation process and demonstrate that there is a significant impact on sentiment scores used to identify fake feedback.