Functionality and dialogue experience are two important factors of task-oriented dialogue systems. Conventional approaches with closed schema (e.g., conversational semantic parsing) often fail as both the functionality and dialogue experience are strongly constrained by the underlying schema. We introduce a new paradigm for task-oriented dialogue - Dialog2API - to greatly expand the functionality and provide seamless dialogue experience. The conversational model interacts with the environment by generating and executing programs triggering a set of pre-defined APIs. The model also manages the dialogue policy and interact with the user through generating appropriate natural language responses. By allowing generating free-form programs, Dialog2API supports composite goals by combining different APIs, whereas unrestricted program revision provides natural and robust dialogue experience. To facilitate Dialog2API, the core model is provided with API documents, an execution environment and optionally some example dialogues annotated with programs. We propose an approach tailored for the Dialog2API, where the dialogue states are represented by a stack of programs, with most recently mentioned program on the top of the stack. Dialog2API can work with many application scenarios such as software automation and customer service. In this paper, we construct a dataset for AWS S3 APIs and present evaluation results of in-context learning baselines.

Negotiation is one of the crucial abilities in human communication, and there has been a resurgent research interest in negotiation dialogue systems recently, which goal is to empower intelligent agents with such ability that can efficiently help humans resolve conflicts or reach beneficial agreements. Although there have been many explorations in negotiation dialogue systems, a systematic review of this task has to date remained notably absent. To this end, we aim to fill this gap by reviewing contemporary studies in the emerging field of negotiation dialogue systems, covering benchmarks, evaluations, and methodologies. Furthermore, we also discuss potential future directions, including multi-modal, multi-party, and cross-cultural negotiation scenarios. Our goal is to provide the community with a systematic overview of negotiation dialogue systems and to inspire future research.

End-to-end (E2E) task-oriented dialogue (ToD) systems are prone to fall into the so-called "likelihood trap", resulting in generated responses which are dull, repetitive, and often inconsistent with dialogue history. Comparing ranked lists of multiple generated responses against the "gold response" (from evaluation data) reveals a wide diversity in response quality, with many good responses placed lower in the ranked list. The main challenge, addressed in this work, is then how to reach beyond greedily generated system responses, that is, how to obtain and select such high-quality responses from the list of overgenerated responses at inference without availability of the gold response. To this end, we propose a simple yet effective reranking method which aims to select high-quality items from the lists of responses initially overgenerated by the system. The idea is to use any sequence-level (similarity) scoring function to divide the semantic space of responses into high-scoring versus low-scoring partitions. At training, the high-scoring partition comprises all generated responses whose similarity to the gold response is higher than the similarity of the greedy response to the gold response. At inference, the aim is to estimate the probability that each overgenerated response belongs to the high-scoring partition, given only previous dialogue history. We validate the robustness and versatility of our proposed method on the standard MultiWOZ dataset: our methods improve a state-of-the-art E2E ToD system by 2.0 BLEU, 1.6 ROUGE, and 1.3 METEOR scores, achieving new peak results. Additional experiments on the BiTOD dataset and human evaluation further ascertain the generalisability and effectiveness of the proposed framework.

User and product information associated with a review is useful for sentiment polarity prediction. Typical approaches incorporating such information focus on modeling users and products as implicitly learned representation vectors. Most do not exploit the potential of historical reviews, or those that currently do require unnecessary modifications to model architecture or do not make full use of user/product associations. The contribution of this work is twofold: i) a method to explicitly employ historical reviews belonging to the same user/product to initialize representations, and ii) efficient incorporation of textual associations between users and products via a user-product cross-context module. Experiments on IMDb, Yelp-2013 and Yelp-2014 benchmarks show that our approach substantially outperforms previous state-of-the-art. Since we employ BERT-base as the encoder, we additionally provide experiments in which our approach performs well with Span-BERT and Longformer. Furthermore, experiments where the reviews of each user/product in the training data are downsampled demonstrate the effectiveness of our approach under a low-resource setting.

Fake review identification is an important topic and has gained the interest of experts all around the world. Identifying fake reviews is challenging for researchers, and there are several primary challenges to fake review detection. We propose developing an initial research paper for investigating fake reviews by using sentiment analysis. Ten research papers are identified that show fake reviews, and they discuss currently available solutions for predicting or detecting fake reviews. They also show the distribution of fake and truthful reviews through the analysis of sentiment. We summarize and compare previous studies related to fake reviews. We highlight the most significant challenges in the sentiment evaluation process and demonstrate that there is a significant impact on sentiment scores used to identify fake feedback.

Check out all the on-demand sessions from the Intelligent Security Summit here. With tech talent in short supply, companies are desperate to hold onto top performers. However, many are losing ground. Employees are sticking around for much shorter periods than they used to. Sentiment analysis combined with artificial intelligence (AI) is being harnessed to help companies in a number of ways: Discovering how employees feel about their work environment, how effective they feel training and skill development initiatives are, and what their concerns are, and how to spot danger signs, identify signs of burnout, identify indicators of job dissatisfaction, and prevent employees from jumping ship rivals.

The COVID-19 pandemic has caused drastic alternations in human's life in all aspects. The government's laws in this regard affected the lifestyle of all people. Due to this fact studying about the sentiment of individuals is important to be aware of the future impacts of the coming pandemics. To contribute to this aim, we proposed a NLP (Natural Language Processing) model to analyze open-text answers in a survey in Persian and detect positive and negative feelings of the people in Iran. In this study, a distilBert transformer model was applied to take on this task. We deployed three approaches to perform comparison, and our best model could gain accuracy: 0.824, Precision: 0.824, Recall: 0.798 and F1score: 0.804.

It is well-known that a sentiment analysis model determines whether a text is positive, negative, or neutral. However, this process typically requires access to unencrypted text, which can pose privacy concerns. Homomorphic encryption is a type of encryption that allows for computation on encrypted data without needing to decrypt it first. This makes it well-suited for applications where user's personal and potentially sensitive data is at risk (e.g. This blog post uses the Concrete-ML library, allowing data scientists to use machine learning models in fully homomorphic encryption (FHE) settings without any prior knowledge of cryptography.

This paper presents a cross-lingual sentiment analysis of news articles using zero-shot and few-shot learning. The study aims to classify the Croatian news articles with positive, negative, and neutral sentiments using the Slovene dataset. The system is based on a trilingual BERT-based model trained in three languages: English, Slovene, Croatian. The paper analyses different setups using datasets in two languages and proposes a simple multi-task model to perform sentiment classification. The evaluation is performed using the few-shot and zero-shot scenarios in single-task and multi-task experiments for Croatian and Slovene.

Personalized chatbots focus on endowing the chatbots with a consistent personality to behave like real users and further act as personal assistants. Previous studies have explored generating implicit user profiles from the user's dialogue history for building personalized chatbots. However, these studies only use the response generation loss to train the entire model, thus it is prone to suffer from the problem of data sparsity. Besides, they overemphasize the final generated response's quality while ignoring the correlations and fusions between the user's dialogue history, leading to rough data representations and performance degradation. To tackle these problems, we propose a self-supervised learning framework MCP for capturing better representations from users' dialogue history for personalized chatbots. Specifically, we apply contrastive sampling methods to leverage the supervised signals hidden in user dialog history, and generate the pre-training samples for enhancing the model. We design three pre-training tasks based on three types of contrastive pairs from user dialogue history, namely response pairs, sequence augmentation pairs, and user pairs. We pre-train the utterance encoder and the history encoder towards the contrastive objectives and use these pre-trained encoders for generating user profiles while personalized response generation. Experimental results on two real-world datasets show a significant improvement in our proposed model MCP compared with the existing methods.