Since 2005, there has been an increasing development of digitization within the public administration that sees the introduction of the use of technology as a privileged tool in the management of administrative activities. The main objective is to promote digitization in administrations in order to achieve greater efficiency in their activities in internal relations, between different administrations, and between the latter and private individuals. The entry of artificial intelligence into public action, however, needs to be accompanied by an adequate regulatory framework to guarantee the rights of those administered. The notion of digital transformation has gained significant attention in the literature[1]. Although approaches to the definition of digital transformation vary[2], most authors suggest that digital transformation involves the use of ICT technology to create fundamentally new capabilities in business, public administration[3] and people's lives[4].

Training machines to understand natural language and interact with humans is one of the major goals of artificial intelligence. Recent years have witnessed an evolution from matching networks to pre-trained language models (PrLMs). In contrast to the plain-text modeling as the focus of the PrLMs, dialogue texts involve multiple speakers and reflect special characteristics such as topic transitions and structure dependencies between distant utterances. However, the related PrLM models commonly represent dialogues sequentially by processing the pairwise dialogue history as a whole. Thus the hierarchical information on either utterance interrelation or speaker roles coupled in such representations is not well addressed. In this work, we propose compositional learning for holistic interaction across the utterances beyond the sequential contextualization from PrLMs, in order to capture the utterance-aware and speaker-aware representations entailed in a dialogue history. We decouple the contextualized word representations by masking mechanisms in Transformer-based PrLM, making each word only focus on the words in current utterance, other utterances, and two speaker roles (i.e., utterances of sender and utterances of the receiver), respectively. In addition, we employ domain-adaptive training strategies to help the model adapt to the dialogue domains. Experimental results show that our method substantially boosts the strong PrLM baselines in four public benchmark datasets, achieving new state-of-the-art performance over previous methods.

People post their opinions and experiences on social media, yielding rich databases of end-users' sentiments. This paper shows to what extent machine learning can analyze and structure these databases. An automated data analysis pipeline is deployed to provide insights into user-generated content for researchers in other domains. First, the domain expert can select an image and a term of interest. Then, the pipeline uses image retrieval to find all images showing similar content and applies aspect-based sentiment analysis to outline users' opinions about the selected term. As part of an interdisciplinary project between architecture and computer science researchers, an empirical study of Hamburg's Elbphilharmonie was conveyed. Therefore, we selected 300 thousand posts with the hashtag \enquote{\texttt{hamburg}} from the platform Flickr. Image retrieval methods generated a subset of slightly more than 1.5 thousand images displaying the Elbphilharmonie. We found that these posts mainly convey a neutral or positive sentiment towards it. With this pipeline, we suggest a new semantic computing method that offers novel insights into end-users opinions, e.g., for architecture domain experts.

The ability to generalise well is one of the primary desiderata of natural language processing (NLP). Yet, what 'good generalisation' entails and how it should be evaluated is not well understood, nor are there any evaluation standards for generalisation. In this paper, we lay the groundwork to address both of these issues. We present a taxonomy for characterising and understanding generalisation research in NLP. Our taxonomy is based on an extensive literature review of generalisation research, and contains five axes along which studies can differ: their main motivation, the type of generalisation they investigate, the type of data shift they consider, the source of this data shift, and the locus of the shift within the modelling pipeline. We use our taxonomy to classify over 400 papers that test generalisation, for a total of more than 600 individual experiments. Considering the results of this review, we present an in-depth analysis that maps out the current state of generalisation research in NLP, and we make recommendations for which areas might deserve attention in the future. Along with this paper, we release a webpage where the results of our review can be dynamically explored, and which we intend to update as new NLP generalisation studies are published. With this work, we aim to take steps towards making state-of-the-art generalisation testing the new status quo in NLP.

As an extensive research in the field of natural language processing (NLP), aspect-based sentiment analysis (ABSA) is the task of predicting the sentiment expressed in a text relative to the corresponding aspect. Unfortunately, most languages lack sufficient annotation resources, thus more and more recent researchers focus on cross-lingual aspect-based sentiment analysis (XABSA). However, most recent researches only concentrate on cross-lingual data alignment instead of model alignment. To this end, we propose a novel framework, CL-XABSA: Contrastive Learning for Cross-lingual Aspect-Based Sentiment Analysis. Based on contrastive learning, we close the distance between samples with the same label in different semantic spaces, thus achieving a convergence of semantic spaces of different languages. Specifically, we design two contrastive strategies, token level contrastive learning of token embeddings (TL-CTE) and sentiment level contrastive learning of token embeddings (SL-CTE), to regularize the semantic space of source and target language to be more uniform. Since our framework can receive datasets in multiple languages during training, our framework can be adapted not only for XABSA task but also for multilingual aspect-based sentiment analysis (MABSA). To further improve the performance of our model, we perform knowledge distillation technology leveraging data from unlabeled target language. In the distillation XABSA task, we further explore the comparative effectiveness of different data (source dataset, translated dataset, and code-switched dataset). The results demonstrate that the proposed method has a certain improvement in the three tasks of XABSA, distillation XABSA and MABSA. For reproducibility, our code for this paper is available at https://github.com/GKLMIP/CL-XABSA.

Sentiment analysis becomes an essential part of every social network, as it enables decision-makers to know more about users' opinions in almost all life aspects. Despite its importance, there are multiple issues it encounters like the sentiment of the sarcastic text which is one of the main challenges of sentiment analysis. This paper tackles this challenge by introducing a novel system (SAIDS) that predicts the sentiment, sarcasm and dialect of Arabic tweets. SAIDS uses its prediction of sarcasm and dialect as known information to predict the sentiment. It uses MARBERT as a language model to generate sentence embedding, then passes it to the sarcasm and dialect models, and then the outputs of the three models are concatenated and passed to the sentiment analysis model. Multiple system design setups were experimented with and reported. SAIDS was applied to the ArSarcasm-v2 dataset where it outperforms the state-of-the-art model for the sentiment analysis task. By training all tasks together, SAIDS achieves results of 75.98 FPN, 59.09 F1-score and 71.13 F1-score for sentiment analysis, sarcasm detection, and dialect identification respectively. The system design can be used to enhance the performance of any task which is dependent on other tasks.

While GPT-2 generates sentences that are remarkably human-like, longer documents can ramble and do not follow human-like writing structure. We study the problem of imposing structure on long-range text. We propose a novel controlled text generation task, sequentially controlled text generation, and identify a dataset, NewsDiscourse as a starting point for this task. We develop a sequential controlled text generation pipeline with generation and editing. We test different degrees of structural awareness and show that, in general, more structural awareness results in higher control-accuracy, grammaticality, coherency and topicality, approaching human-level writing performance.

Monitoring online customer reviews is important for business organisations to measure customer satisfaction and better manage their reputations. In this paper, we propose a novel dynamic Brand-Topic Model (dBTM) which is able to automatically detect and track brand-associated sentiment scores and polarity-bearing topics from product reviews organised in temporally-ordered time intervals. dBTM models the evolution of the latent brand polarity scores and the topic-word distributions over time by Gaussian state space models. It also incorporates a meta learning strategy to control the update of the topic-word distribution in each time interval in order to ensure smooth topic transitions and better brand score predictions. It has been evaluated on a dataset constructed from MakeupAlley reviews and a hotel review dataset. Experimental results show that dBTM outperforms a number of competitive baselines in brand ranking, achieving a good balance of topic coherence and uniqueness, and extracting well-separated polarity-bearing topics across time intervals.

A simple guide to fine-tuning a Transformers DistilBert Model using Tensorflow on Apple M1 Chip for a Sentiment Analysis Task. During the execution of the model.fit() After investigation, I found this solution that works for TF2.6 and forces the GPU as the only device available to run the network Read the CSV file and apply a lambda function to convert labels from text to numbers. Label positive is 1 and label negative is 0. The dataset will be split into training, validation, and testing, according to the percentages of 70, 15, and 15. For this copy-paste tutorial, the distilbert-base-uncased has been used, so the DistilBertTokenizerFast is used to tokenize the dataset, the output is in numpy form.

To the best of our knowledge, this paper made the first attempt to answer whether word segmentation is necessary for Vietnamese sentiment classification. To do this, we presented five pre-trained monolingual S4- based language models for Vietnamese, including one model without word segmentation, and four models using RDRsegmenter, uitnlp, pyvi, or underthesea toolkits in the pre-processing data phase. According to comprehensive experimental results on two corpora, including the VLSP2016-SA corpus of technical article reviews from the news and social media and the UIT-VSFC corpus of the educational survey, we have two suggestions. Firstly, using traditional classifiers like Naive Bayes or Support Vector Machines, word segmentation maybe not be necessary for the Vietnamese sentiment classification corpus, which comes from the social domain. Secondly, word segmentation is necessary for Vietnamese sentiment classification when word segmentation is used before using the BPE method and feeding into the deep learning model. In this way, the RDRsegmenter is the stable toolkit for word segmentation among the uitnlp, pyvi, and underthesea toolkits.