Covid-19 has spread across the world and several vaccines have been developed to counter its surge. To identify the correct sentiments associated with the vaccines from social media posts, we fine-tune various state-of-the-art pre-trained transformer models on tweets associated with Covid-19 vaccines. Specifically, we use the recently introduced state-of-the-art pre-trained transformer models RoBERTa, XLNet and BERT, and the domain-specific transformer models CT-BERT and BERTweet that are pre-trained on Covid-19 tweets. We further explore the option of text augmentation by oversampling using Language Model based Oversampling Technique (LMOTE) to improve the accuracies of these models, specifically, for small sample datasets where there is an imbalanced class distribution among the positive, negative and neutral sentiment classes. Our results summarize our findings on the suitability of text oversampling for imbalanced small sample datasets that are used to fine-tune state-of-the-art pre-trained transformer models, and the utility of domain-specific transformer models for the classification task.

Contextualised word vectors obtained via pre-trained language models encode a variety of knowledge that has already been exploited in applications. Complementary to these language models are probabilistic topic models that learn thematic patterns from the text. Recent work has demonstrated that conducting clustering on the word-level contextual representations from a language model emulates word clusters that are discovered in latent topics of words from Latent Dirichlet Allocation. The important question is how such topical word clusters are automatically formed, through clustering, in the language model when it has not been explicitly designed to model latent topics. To address this question, we design different probe experiments. Using BERT and DistilBERT, we find that the attention framework plays a key role in modelling such word topic clusters. We strongly believe that our work paves way for further research into the relationships between probabilistic topic models and pre-trained language models.

Sentiment analysis, also known as opinion mining, is the process of determining the attitude or emotion of the writer towards a particular topic. Sentiment analysis is used in a wide range of applications, such as market research, brand management, and political analysis. There are several techniques used in sentiment analysis, including lexicon-based methods, which use a predefined list of words and their associated sentiment, and machine learning-based methods, which use algorithms to learn patterns in the data. Text classification is the process of automatically categorizing text into predefined categories or labels. Text classification has a wide range of applications, including spam detection, sentiment analysis, and topic classification.

This dissertation proposes a framework of user-centered security in Natural Language Processing (NLP), and demonstrates how it can improve the accessibility of related research. Accordingly, it focuses on two security domains within NLP with great public interest. First, that of author profiling, which can be employed to compromise online privacy through invasive inferences. Without access and detailed insight into these models' predictions, there is no reasonable heuristic by which Internet users might defend themselves from such inferences. Secondly, that of cyberbullying detection, which by default presupposes a centralized implementation; i.e., content moderation across social platforms. As access to appropriate data is restricted, and the nature of the task rapidly evolves (both through lexical variation, and cultural shifts), the effectiveness of its classifiers is greatly diminished and thereby often misrepresented. Under the proposed framework, we predominantly investigate the use of adversarial attacks on language; i.e., changing a given input (generating adversarial samples) such that a given model does not function as intended. These attacks form a common thread between our user-centered security problems; they are highly relevant for privacy-preserving obfuscation methods against author profiling, and adversarial samples might also prove useful to assess the influence of lexical variation and augmentation on cyberbullying detection.

Machine learning (ML) enabled systems are emerging with recent breakthroughs in ML. A model-centric view is widely taken by the literature to focus only on the analysis of ML models. However, only a small body of work takes a system view that looks at how ML components work with the system and how they affect software engineering for MLenabled systems. In this paper, we adopt this system view, and conduct a case study on Rasa 3.0, an industrial dialogue system that has been widely adopted by various companies around the world. Our goal is to characterize the complexity of such a largescale ML-enabled system and to understand the impact of the complexity on testing. Our study reveals practical implications for software engineering for ML-enabled systems.

Since 2005, there has been an increasing development of digitization within the public administration that sees the introduction of the use of technology as a privileged tool in the management of administrative activities. The main objective is to promote digitization in administrations in order to achieve greater efficiency in their activities in internal relations, between different administrations, and between the latter and private individuals. The entry of artificial intelligence into public action, however, needs to be accompanied by an adequate regulatory framework to guarantee the rights of those administered. The notion of digital transformation has gained significant attention in the literature[1]. Although approaches to the definition of digital transformation vary[2], most authors suggest that digital transformation involves the use of ICT technology to create fundamentally new capabilities in business, public administration[3] and people's lives[4].

Training machines to understand natural language and interact with humans is one of the major goals of artificial intelligence. Recent years have witnessed an evolution from matching networks to pre-trained language models (PrLMs). In contrast to the plain-text modeling as the focus of the PrLMs, dialogue texts involve multiple speakers and reflect special characteristics such as topic transitions and structure dependencies between distant utterances. However, the related PrLM models commonly represent dialogues sequentially by processing the pairwise dialogue history as a whole. Thus the hierarchical information on either utterance interrelation or speaker roles coupled in such representations is not well addressed. In this work, we propose compositional learning for holistic interaction across the utterances beyond the sequential contextualization from PrLMs, in order to capture the utterance-aware and speaker-aware representations entailed in a dialogue history. We decouple the contextualized word representations by masking mechanisms in Transformer-based PrLM, making each word only focus on the words in current utterance, other utterances, and two speaker roles (i.e., utterances of sender and utterances of the receiver), respectively. In addition, we employ domain-adaptive training strategies to help the model adapt to the dialogue domains. Experimental results show that our method substantially boosts the strong PrLM baselines in four public benchmark datasets, achieving new state-of-the-art performance over previous methods.

People post their opinions and experiences on social media, yielding rich databases of end-users' sentiments. This paper shows to what extent machine learning can analyze and structure these databases. An automated data analysis pipeline is deployed to provide insights into user-generated content for researchers in other domains. First, the domain expert can select an image and a term of interest. Then, the pipeline uses image retrieval to find all images showing similar content and applies aspect-based sentiment analysis to outline users' opinions about the selected term. As part of an interdisciplinary project between architecture and computer science researchers, an empirical study of Hamburg's Elbphilharmonie was conveyed. Therefore, we selected 300 thousand posts with the hashtag \enquote{\texttt{hamburg}} from the platform Flickr. Image retrieval methods generated a subset of slightly more than 1.5 thousand images displaying the Elbphilharmonie. We found that these posts mainly convey a neutral or positive sentiment towards it. With this pipeline, we suggest a new semantic computing method that offers novel insights into end-users opinions, e.g., for architecture domain experts.

The ability to generalise well is one of the primary desiderata of natural language processing (NLP). Yet, what 'good generalisation' entails and how it should be evaluated is not well understood, nor are there any evaluation standards for generalisation. In this paper, we lay the groundwork to address both of these issues. We present a taxonomy for characterising and understanding generalisation research in NLP. Our taxonomy is based on an extensive literature review of generalisation research, and contains five axes along which studies can differ: their main motivation, the type of generalisation they investigate, the type of data shift they consider, the source of this data shift, and the locus of the shift within the modelling pipeline. We use our taxonomy to classify over 400 papers that test generalisation, for a total of more than 600 individual experiments. Considering the results of this review, we present an in-depth analysis that maps out the current state of generalisation research in NLP, and we make recommendations for which areas might deserve attention in the future. Along with this paper, we release a webpage where the results of our review can be dynamically explored, and which we intend to update as new NLP generalisation studies are published. With this work, we aim to take steps towards making state-of-the-art generalisation testing the new status quo in NLP.

As an extensive research in the field of natural language processing (NLP), aspect-based sentiment analysis (ABSA) is the task of predicting the sentiment expressed in a text relative to the corresponding aspect. Unfortunately, most languages lack sufficient annotation resources, thus more and more recent researchers focus on cross-lingual aspect-based sentiment analysis (XABSA). However, most recent researches only concentrate on cross-lingual data alignment instead of model alignment. To this end, we propose a novel framework, CL-XABSA: Contrastive Learning for Cross-lingual Aspect-Based Sentiment Analysis. Based on contrastive learning, we close the distance between samples with the same label in different semantic spaces, thus achieving a convergence of semantic spaces of different languages. Specifically, we design two contrastive strategies, token level contrastive learning of token embeddings (TL-CTE) and sentiment level contrastive learning of token embeddings (SL-CTE), to regularize the semantic space of source and target language to be more uniform. Since our framework can receive datasets in multiple languages during training, our framework can be adapted not only for XABSA task but also for multilingual aspect-based sentiment analysis (MABSA). To further improve the performance of our model, we perform knowledge distillation technology leveraging data from unlabeled target language. In the distillation XABSA task, we further explore the comparative effectiveness of different data (source dataset, translated dataset, and code-switched dataset). The results demonstrate that the proposed method has a certain improvement in the three tasks of XABSA, distillation XABSA and MABSA. For reproducibility, our code for this paper is available at https://github.com/GKLMIP/CL-XABSA.