Dialogue systems capable of social influence such as persuasion, negotiation, and therapy, are essential for extending the use of technology to numerous realistic scenarios. However, existing research primarily focuses on either task-oriented or open-domain scenarios, a categorization that has been inadequate for capturing influence skills systematically. There exists no formal definition or category for dialogue systems with these skills and data-driven efforts in this direction are highly limited. In this work, we formally define and introduce the category of social influence dialogue systems that influence users' cognitive and emotional responses, leading to changes in thoughts, opinions, and behaviors through natural conversations. We present a survey of various tasks, datasets, and methods, compiling the progress across seven diverse domains. We discuss the commonalities and differences between the examined systems, identify limitations, and recommend future directions. This study serves as a comprehensive reference for social influence dialogue systems to inspire more dedicated research and discussion in this emerging area.

Over the years, topic models have provided an efficient way of extracting insights from text. However, while many models have been proposed, none are able to model topic temporality and hierarchy jointly. Modelling time provide more precise topics by separating lexically close but temporally distinct topics while modelling hierarchy provides a more detailed view of the content of a document corpus. In this study, we therefore propose a novel method, HTMOT, to perform Hierarchical Topic Modelling Over Time. We train HTMOT using a new implementation of Gibbs sampling, which is more efficient. Specifically, we show that only applying time modelling to deep sub-topics provides a way to extract specific stories or events while high level topics extract larger themes in the corpus. Our results show that our training procedure is fast and can extract accurate high-level topics and temporally precise sub-topics. We measured our model's performance using the Word Intrusion task and outlined some limitations of this evaluation method, especially for hierarchical models. As a case study, we focused on the various developments in the space industry in 2020.

Sentiment analysis has benefited from the availability of lexicons and benchmark datasets created over decades of research. However, its applications to the real world are a driving force for research in SA. This chapter describes some of these applications and related challenges in real-life scenarios. In this chapter, we focus on five applications of SA: health, social policy, e-commerce, digital humanities and other areas of NLP. This chapter is intended to equip an NLP researcher with the `what', `why' and `how' of applications of SA: what is the application about, why it is important and challenging and how current research in SA deals with the application. We note that, while the use of deep learning techniques is a popular paradigm that spans these applications, challenges around privacy and selection bias of datasets is a recurring theme across several applications.

Extraction of sentiment signals from news text, stock message boards, and business reports, for stock movement prediction, has been a rising field of interest in finance. Building upon past literature, the most recent works attempt to better capture sentiment from sentences with complex syntactic structures by introducing aspect-level sentiment classification (ASC). Despite the growing interest, however, fine-grained sentiment analysis has not been fully explored in non-English literature due to the shortage of annotated finance-specific data. Accordingly, it is necessary for non-English languages to leverage datasets and pre-trained language models (PLM) of different domains, languages, and tasks to best their performance. To facilitate finance-specific ASC research in the Korean language, we build KorFinASC, a Korean aspect-level sentiment classification dataset for finance consisting of 12,613 human-annotated samples, and explore methods of intermediate transfer learning. Our experiments indicate that past research has been ignorant towards the potentially wrong knowledge of financial entities encoded during the training phase, which has overestimated the predictive power of PLMs. In our work, we use the term "non-stationary knowledge'' to refer to information that was previously correct but is likely to change, and present "TGT-Masking'', a novel masking pattern to restrict PLMs from speculating knowledge of the kind. Finally, through a series of transfer learning with TGT-Masking applied we improve 22.63% of classification accuracy compared to standalone models on KorFinASC.

Artificial Intelligence (AI) is a fast-growing area of study that stretching its presence to many business and research domains. Machine learning, deep learning, and natural language processing (NLP) are subsets of AI to tackle different areas of data processing and modelling. This review article presents an overview of AI impact on education outlining with current opportunities. In the education domain, student feedback data is crucial to uncover the merits and demerits of existing services provided to students. AI can assist in identifying the areas of improvement in educational infrastructure, learning management systems, teaching practices and study environment. NLP techniques play a vital role in analyzing student feedback in textual format. This research focuses on existing NLP methodologies and applications that could be adapted to educational domain applications like sentiment annotations, entity annotations, text summarization, and topic modelling. Trends and challenges in adopting NLP in education were reviewed and explored. Contextbased challenges in NLP like sarcasm, domain-specific language, ambiguity, and aspect-based sentiment analysis are explained with existing methodologies to overcome them. Research community approaches to extract the semantic meaning of emoticons and special characters in feedback which conveys user opinion and challenges in adopting NLP in education are explored.

This paper proposes a novel lexicon-based unsupervised sentimental analysis method to measure the $``\textit{hope}"$ and $``\textit{fear}"$ for the 2022 Ukrainian-Russian Conflict. $\textit{Reddit.com}$ is utilised as the main source of human reactions to daily events during nearly the first three months of the conflict. The top 50 $``hot"$ posts of six different subreddits about Ukraine and news (Ukraine, worldnews, Ukraina, UkrainianConflict, UkraineWarVideoReport, UkraineWarReports) and their relative comments are scraped and a data set is created. On this corpus, multiple analyses such as (1) public interest, (2) hope/fear score, (3) stock price interaction are employed. We promote using a dictionary approach, which scores the hopefulness of every submitted user post. The Latent Dirichlet Allocation (LDA) algorithm of topic modelling is also utilised to understand the main issues raised by users and what are the key talking points. Experimental analysis shows that the hope strongly decreases after the symbolic and strategic losses of Azovstal (Mariupol) and Severodonetsk. Spikes in hope/fear, both positives and negatives, are present after important battles, but also some non-military events, such as Eurovision and football games.

The relationship between electricity demand and weather has been established for a long time and is one of the cornerstones in load prediction for operation and planning, along with behavioral and social aspects such as calendars or significant events. This paper explores how and why the social information contained in the news can be used better to understand aggregate population behaviour in terms of energy demand. The work is done through experiments analysing the impact of predicting features extracted from national news on day-ahead electric demand prediction. The results are compared to a benchmark model trained exclusively on the calendar and meteorological information. Experimental results showed that the best-performing model reduced the official standard errors around 4%, 11%, and 10% in terms of RMSE, MAE, and SMAPE. The best-performing methods are: word frequency identified COVID-19-related keywords; topic distribution that identified news on the pandemic and internal politics; global word embeddings that identified news about international conflicts. This study brings a new perspective to traditional electricity demand analysis and confirms the feasibility of improving its predictions with unstructured information contained in texts, with potential consequences in sociology and economics.

Dialogue State Tracking (DST) is core research in dialogue systems and has received much attention. In addition, it is necessary to define a new problem that can deal with dialogue between users as a step toward the conversational AI that extracts and recommends information from the dialogue between users. So, we introduce a new task - DST from dialogue between users about scheduling an event (DST-USERS). The DST-USERS task is much more challenging since it requires the model to understand and track dialogue states in the dialogue between users and to understand who suggested the schedule and who agreed to the proposed schedule. To facilitate DST-USERS research, we develop dialogue datasets between users that plan a schedule. The annotated slot values which need to be extracted in the dialogue are date, time, and location. Previous approaches, such as Machine Reading Comprehension (MRC) and traditional DST techniques, have not achieved good results in our extensive evaluations. By adopting the knowledge-integrated learning method, we achieve exceptional results. The proposed model architecture combines gazetteer features and speaker information efficiently. Our evaluations of the dialogue datasets between users that plan a schedule show that our model outperforms the baseline model.

Machine learning enables the development of new, supplemental, and empowering tools that can either expand existing technologies or invent new ones. In education, space exists for a tool that supports generic student course review formats to organize and recapitulate students' views on the pedagogical practices to which they are exposed. Often, student opinions are gathered with a general comment section that solicits their feelings towards their courses without polling specifics about course contents. Herein, we show a novel approach to summarizing and organizing students' opinions via analyzing their sentiment towards a course as a function of the language/vocabulary used to convey their opinions about a class and its contents. This analysis is derived from their responses to a general comment section encountered at the end of post-course review surveys. This analysis, accomplished with Python, LaTeX, and Google's Natural Language API, allows for the conversion of unstructured text data into both general and topic-specific sub-reports that convey students' views in a unique, novel way.

Occurrence reporting is a commonly used method in safety management systems to obtain insight in the prevalence of hazards and accident scenarios. In support of safety data analysis, reports are often categorized according to a taxonomy. However, the processing of the reports can require significant effort from safety analysts and a common problem is interrater variability in labeling processes. Also, in some cases, reports are not processed according to a taxonomy, or the taxonomy does not fully cover the contents of the documents. This paper explores various Natural Language Processing (NLP) methods to support the analysis of aviation safety occurrence reports. In particular, the problems studied are the automatic labeling of reports using a classification model, extracting the latent topics in a collection of texts using a topic model and the automatic generation of probable cause texts. Experimental results showed that (i) under the right conditions the labeling of occurrence reports can be effectively automated with a transformer-based classifier, (ii) topic modeling can be useful for finding the topics present in a collection of reports, and (iii) using a summarization model can be a promising direction for generating probable cause texts.