In this paper, we introduce Dependency Dialogue Acts (DDA), a novel framework for capturing the structure of speaker-intentions in multi-party dialogues. DDA combines and adapts features from existing dialogue annotation frameworks, and emphasizes the multi-relational response structure of dialogues in addition to the dialogue acts and rhetorical relations. It represents the functional, discourse, and response structure in multi-party multi-threaded conversations. A few key features distinguish DDA from existing dialogue annotation frameworks such as SWBD-DAMSL and the ISO 24617-2 standard. First, DDA prioritizes the relational structure of the dialogue units and the dialog context, annotating both dialog acts and rhetorical relations as response relations to particular utterances. Second, DDA embraces overloading in dialogues, encouraging annotators to specify multiple response relations and dialog acts for each dialog unit. Lastly, DDA places an emphasis on adequately capturing how a speaker is using the full dialog context to plan and organize their speech. With these features, DDA is highly expressive and recall-oriented with regard to conversation dynamics between multiple speakers. In what follows, we present the DDA annotation framework and case studies annotating DDA structures in multi-party, multi-threaded conversations.

Emotion-cause pair extraction (ECPE) task aims to extract all the pairs of emotions and their causes from an unannotated emotion text. The previous works usually extract the emotion-cause pairs from two perspectives of emotion and cause. However, emotion extraction is more crucial to the ECPE task than cause extraction. Motivated by this analysis, we propose an end-to-end emotion-cause extraction approach oriented toward emotion prediction (EPO-ECPE), aiming to fully exploit the potential of emotion prediction to enhance emotion-cause pair extraction. Considering the strong dependence between emotion prediction and emotion-cause pair extraction, we propose a synchronization mechanism to share their improvement in the training process. That is, the improvement of emotion prediction can facilitate the emotion-cause pair extraction, and then the results of emotion-cause pair extraction can also be used to improve the accuracy of emotion prediction simultaneously. For the emotion-cause pair extraction, we divide it into genuine pair supervision and fake pair supervision, where the genuine pair supervision learns from the pairs with more possibility to be emotion-cause pairs. In contrast, fake pair supervision learns from other pairs. In this way, the emotion-cause pairs can be extracted directly from the genuine pair, thereby reducing the difficulty of extraction. Experimental results show that our approach outperforms the 13 compared systems and achieves new state-of-the-art performance.

The COVID-19 pandemic has introduced new opportunities for health communication, including an increase in the public use of online outlets for health-related emotions. People have turned to social media networks to share sentiments related to the impacts of the COVID-19 pandemic. In this paper we examine the role of social messaging shared by Persons in the Public Eye (i.e. athletes, politicians, news personnel) in determining overall public discourse direction. We harvested approximately 13 million tweets ranging from 1 January 2020 to 1 March 2022. The sentiment was calculated for each tweet using a fine-tuned DistilRoBERTa model, which was used to compare COVID-19 vaccine-related Twitter posts (tweets) that co-occurred with mentions of People in the Public Eye. Our findings suggest the presence of consistent patterns of emotional content co-occurring with messaging shared by Persons in the Public Eye for the first two years of the COVID-19 pandemic influenced public opinion and largely stimulated online public discourse. We demonstrate that as the pandemic progressed, public sentiment shared on social networks was shaped by risk perceptions, political ideologies and health-protective behaviours shared by Persons in the Public Eye, often in a negative light.

Knowledge-driven dialog system has recently made remarkable breakthroughs. Compared with general dialog systems, superior knowledge-driven dialog systems can generate more informative and knowledgeable responses with pre-provided knowledge. However, in practical applications, the dialog system cannot be provided with corresponding knowledge in advance because it cannot know in advance the development of the conversation. Therefore, in order to make the knowledge dialogue system more practical, it is vital to find a way to retrieve relevant knowledge based on the dialogue history. To solve this problem, we design a knowledge-driven dialog system named DRKQG (Dynamically Retrieving Knowledge via Query Generation for informative dialog response). Specifically, the system can be divided into two modules: the query generation module and the dialog generation module. First, a time-aware mechanism is utilized to capture context information, and a query can be generated for retrieving knowledge through search engine. Then, we integrate the copy mechanism and transformers, which allows the response generation module to produce responses derived from the context and retrieved knowledge. Experimental results at LIC2022, Language and Intelligence Technology Competition, show that our module outperforms the baseline model by a large margin on automatic evaluation metrics, while human evaluation by the Baidu Linguistics team shows that our system achieves impressive results in Factually Correct and Knowledgeable.

Empathetic dialogue is a human-like behavior that requires the perception of both affective factors (e.g., emotion status) and cognitive factors (e.g., cause of the emotion). Besides concerning emotion status in early work, the latest approaches study emotion causes in empathetic dialogue. These approaches focus on understanding and duplicating emotion causes in the context to show empathy for the speaker. However, instead of only repeating the contextual causes, the real empathic response often demonstrate a logical and emotion-centered transition from the causes in the context to those in the responses. In this work, we propose an emotion cause transition graph to explicitly model the natural transition of emotion causes between two adjacent turns in empathetic dialogue. With this graph, the concept words of the emotion causes in the next turn can be predicted and used by a specifically designed concept-aware decoder to generate the empathic response. Automatic and human experimental results on the benchmark dataset demonstrate that our method produces more empathetic, coherent, informative, and specific responses than existing models.

This study aims to demonstrate the methods for detecting negations in a sentence by uniquely evaluating the lexical structure of the text via word-sense disambiguation. The proposed framework examines all the unique features in the various expressions within a text to resolve the contextual usage of all tokens and decipher the effect of negation on sentiment analysis. The application of popular expression detectors skips this important step, thereby neglecting the root words caught in the web of negation and making text classification difficult for machine learning and sentiment analysis. This study adopts the Natural Language Processing (NLP) approach to discover and antonimize words that were negated for better accuracy in text classification using a knowledge base provided by an NLP library called WordHoard. Early results show that our initial analysis improved on traditional sentiment analysis, which sometimes neglects negations or assigns an inverse polarity score. The SentiWordNet analyzer was improved by 35%, the Vader analyzer by 20% and the TextBlob by 6%.

Reinforcement learning has been widely adopted to model dialogue managers in task-oriented dialogues. However, the user simulator provided by state-of-the-art dialogue frameworks are only rough approximations of human behaviour. The ability to learn from a small number of human interactions is hence crucial, especially on multi-domain and multi-task environments where the action space is large. We therefore propose to use structured policies to improve sample efficiency when learning on these kinds of environments. We also evaluate the impact of learning from human vs simulated experts. Among the different levels of structure that we tested, the graph neural networks (GNNs) show a remarkable superiority by reaching a success rate above 80% with only 50 dialogues, when learning from simulated experts. They also show superiority when learning from human experts, although a performance drop was observed, indicating a possible difficulty in capturing the variability of human strategies. We therefore suggest to concentrate future research efforts on bridging the gap between human data, simulators and automatic evaluators in dialogue frameworks.

Gradient-based explanation methods play an important role in the field of interpreting complex deep neural networks for NLP models. However, the existing work has shown that the gradients of a model are unstable and easily manipulable, which impacts the model's reliability largely. According to our preliminary analyses, we also find the interpretability of gradient-based methods is limited for complex tasks, such as aspect-based sentiment classification (ABSC). In this paper, we propose an \textbf{I}nterpretation-\textbf{E}nhanced \textbf{G}radient-based framework for \textbf{A}BSC via a small number of explanation annotations, namely \texttt{{IEGA}}. Particularly, we first calculate the word-level saliency map based on gradients to measure the importance of the words in the sentence towards the given aspect. Then, we design a gradient correction module to enhance the model's attention on the correct parts (e.g., opinion words). Our model is model agnostic and task agnostic so that it can be integrated into the existing ABSC methods or other tasks. Comprehensive experimental results on four benchmark datasets show that our \texttt{IEGA} can improve not only the interpretability of the model but also the performance and robustness.

When learning task-oriented dialogue (ToD) agents, reinforcement learning (RL) techniques can naturally be utilized to train dialogue strategies to achieve user-specific goals. Prior works mainly focus on adopting advanced RL techniques to train the ToD agents, while the design of the reward function is not well studied. This paper aims at answering the question of how to efficiently learn and leverage a reward function for training end-to-end (E2E) ToD agents. Specifically, we introduce two generalized objectives for reward-function learning, inspired by the classical learning-to-rank literature. Further, we utilize the learned reward function to guide the training of the E2E ToD agent. With the proposed techniques, we achieve competitive results on the E2E response-generation task on the Multiwoz 2.0 dataset. Source code and checkpoints are publicly released at https://github.com/Shentao-YANG/Fantastic_Reward_ICLR2023.

Scarcity of data and technological limitations for resource-poor languages in developing countries like India poses a threat to the development of sophisticated NLU systems for healthcare. To assess the current status of various state-of-the-art language models in healthcare, this paper studies the problem by initially proposing two different Healthcare datasets, Indian Healthcare Query Intent-WebMD and 1mg (IHQID-WebMD and IHQID-1mg) and one real world Indian hospital query data in English and multiple Indic languages (Hindi, Bengali, Tamil, Telugu, Marathi and Gujarati) which are annotated with the query intents as well as entities. Our aim is to detect query intents and extract corresponding entities. We perform extensive experiments on a set of models in various realistic settings and explore two scenarios based on the access to English data only (less costly) and access to target language data (more expensive). We analyze context specific practical relevancy through empirical analysis. The results, expressed in terms of overall F1 score show that our approach is practically useful to identify intents and entities.