Experts across diverse disciplines are often interested in making sense of large text collections. Traditionally, this challenge is approached either by noisy unsupervised techniques such as topic models, or by following a manual theme discovery process. In this paper, we expand the definition of a theme to account for more than just a word distribution, and include generalized concepts deemed relevant by domain experts. Then, we propose an interactive framework that receives and encodes expert feedback at different levels of abstraction. Our framework strikes a balance between automation and manual coding, allowing experts to maintain control of their study while reducing the manual effort required.

Contrastive opinion extraction aims to extract a structured summary or key points organised as positive and negative viewpoints towards a common aspect or topic. Most recent works for unsupervised key point extraction is largely built on sentence clustering or opinion summarisation based on the popularity of opinions expressed in text. However, these methods tend to generate aspect clusters with incoherent sentences, conflicting viewpoints, redundant aspects. To address these problems, we propose a novel unsupervised Contrastive OpinioN Extraction model, called Cone, which learns disentangled latent aspect and sentiment representations based on pseudo aspect and sentiment labels by combining contrastive learning with iterative aspect/sentiment clustering refinement. Apart from being able to extract contrastive opinions, it is also able to quantify the relative popularity of aspects and their associated sentiment distributions. The model has been evaluated on both a hotel review dataset and a Twitter dataset about COVID vaccines. The results show that despite using no label supervision or aspect-denoted seed words, Cone outperforms a number of competitive baselines on contrastive opinion extraction. The results of Cone can be used to offer a better recommendation of products and services online.

Mixed-initiative dialogue tasks involve repeated exchanges of information and conversational control. Conversational agents gain control by generating responses that follow particular dialogue intents or strategies, prescribed by a policy planner. The standard approach has been fine-tuning pre-trained language models to perform generation conditioned on these intents. However, these supervised generation models are limited by the cost and quality of data annotation. We instead prompt large language models as a drop-in replacement to fine-tuning on conditional generation. We formalize prompt construction for controllable mixed-initiative dialogue. Our findings show improvements over fine-tuning and ground truth responses according to human evaluation and automatic metrics for two tasks: PersuasionForGood and Emotional Support Conversations.

Training a dialogue policy using deep reinforcement learning requires a lot of exploration of the environment. The amount of wasted invalid exploration makes their learning inefficient. In this paper, we find and define an important reason for the invalid exploration: dead-ends. When a conversation enters a dead-end state, regardless of the actions taken afterward, it will continue in a dead-end trajectory until the agent reaches a termination state or maximum turn. We propose a dead-end resurrection (DDR) algorithm that detects the initial dead-end state in a timely and efficient manner and provides a rescue action to guide and correct the exploration direction. To prevent dialogue policies from repeatedly making the same mistake, DDR also performs dialogue data augmentation by adding relevant experiences containing dead-end states. We first validate the dead-end detection reliability and then demonstrate the effectiveness and generality of the method by reporting experimental results on several dialogue datasets from different domains.

Reinforcement learning has been applied to train the dialog systems in many works. Previous approaches divide the dialog system into multiple modules including DST (dialog state tracking) and DP (dialog policy), and train these modules simultaneously. However, different modules influence each other during training. The errors from DST might misguide the dialog policy, and the system action brings extra difficulties for the DST module. To alleviate this problem, we propose Asynchronous Updating Reinforcement Learning framework (AURL) that updates the DST module and the DP module asynchronously under a cooperative setting. Furthermore, curriculum learning is implemented to address the problem of unbalanced data distribution during reinforcement learning sampling, and multiple user models are introduced to increase the dialog diversity. Results on the public SSD-PHONE dataset show that our method achieves a compelling result with a 31.37% improvement on the dialog success rate. The code is publicly available via https://github.com/shunjiu/AURL.

Dialogue Topic Segmentation (DTS) plays an essential role in a variety of dialogue modeling tasks. Previous DTS methods either focus on semantic similarity or dialogue coherence to assess topic similarity for unsupervised dialogue segmentation. However, the topic similarity cannot be fully identified via semantic similarity or dialogue coherence. In addition, the unlabeled dialogue data, which contains useful clues of utterance relationships, remains underexploited. In this paper, we propose a novel unsupervised DTS framework, which learns topic-aware utterance representations from unlabeled dialogue data through neighboring utterance matching and pseudo-segmentation. Extensive experiments on two benchmark datasets (i.e., DialSeg711 and Doc2Dial) demonstrate that our method significantly outperforms the strong baseline methods. For reproducibility, we provide our code and data at:https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/dial-start.

In recent years, sentiment analysis has gained significant importance in natural language processing. However, most existing models and datasets for sentiment analysis are developed for high-resource languages, such as English and Chinese, leaving low-resource languages, particularly African languages, largely unexplored. The AfriSenti-SemEval 2023 Shared Task 12 aims to fill this gap by evaluating sentiment analysis models on low-resource African languages. In this paper, we present our solution to the shared task, where we employed different multilingual XLM-R models with classification head trained on various data, including those retrained in African dialects and fine-tuned on target languages. Our team achieved the third-best results in Subtask B, Track 16: Multilingual, demonstrating the effectiveness of our approach. While our model showed relatively good results on multilingual data, it performed poorly in some languages. Our findings highlight the importance of developing more comprehensive datasets and models for low-resource African languages to advance sentiment analysis research. We also provided the solution on the github repository.

Previous approaches to turn-taking and response generation in conversational systems have treated it as a two-stage process: First, the end of a turn is detected (based on conversation history), then the system generates an appropriate response. Humans, however, do not take the turn just because it is likely, but also consider whether what they want to say fits the position. In this paper, we present a model (an extension of TurnGPT) that conditions the end-of-turn prediction on both conversation history and what the next speaker wants to say. We found that our model consistently outperforms the baseline model in a variety of metrics. The improvement is most prominent in two scenarios where turn predictions can be ambiguous solely from the conversation history: 1) when the current utterance contains a statement followed by a question; 2) when the end of the current utterance semantically matches the response. Treating the turn-prediction and response-ranking as a one-stage process, our findings suggest that our model can be used as an incremental response ranker, which can be applied in various settings.

NLP datasets are richer than just input-output pairs; rather, they carry causal relations between the input and output variables. In this work, we take sentiment classification as an example and look into the causal relations between the review (X) and sentiment (Y). As psychology studies show that language can affect emotion, different psychological processes are evoked when a person first makes a rating and then self-rationalizes their feeling in a review (where the sentiment causes the review, i.e., Y -> X), versus first describes their experience, and weighs the pros and cons to give a final rating (where the review causes the sentiment, i.e., X -> Y ). Furthermore, it is also a completely different psychological process if an annotator infers the original rating of the user by theory of mind (ToM) (where the review causes the rating, i.e., X -ToM-> Y ). In this paper, we verbalize these three causal mechanisms of human psychological processes of sentiment classification into three different causal prompts, and study (1) how differently they perform, and (2) what nature of sentiment classification data leads to agreement or diversity in the model responses elicited by the prompts. We suggest future work raise awareness of different causal structures in NLP tasks. Our code and data are at https://github.com/cogito233/psych-causal-prompt

In this paper, we propose document-level end-to-end sentiment analysis to efficiently understand aspect and review sentiment expressed in online reviews in a unified manner. In particular, we assume that star rating labels are a "coarse-grained synthesis" of aspect ratings across in the review. We propose a Distantly Supervised Pyramid Network (DSPN) to efficiently perform Aspect-Category Detection, Aspect-Category Sentiment Analysis, and Rating Prediction using only document star rating labels for training. By performing these three related sentiment subtasks in an end-to-end manner, DSPN can extract aspects mentioned in the review, identify the corresponding sentiments, and predict the star rating labels. We evaluate DSPN on multi-aspect review datasets in English and Chinese and find that with only star rating labels for supervision, DSPN can perform comparably well to a variety of benchmark models. We also demonstrate the interpretability of DSPN's outputs on reviews to show the pyramid structure inherent in document level end-to-end sentiment analysis.